Sumter Chrysler Jeep Dodge Ram

So, I honestly don’t know where to begin. Started at 321 Auto where my daughter, sole provider with two sons bought a used 2018 Durango. Car overheated, needing a new head gasket, starter, ph Started at 321 Auto where my daughter, sole provider with two sons bought a used 2018 Durango. Car overheated, needing a new head gasket, starter, phasers, and it was still running rough. I made an executive decision to take to the manufacturer, dealership where the service technicians are trained to work on Dodge vehicles. They claimed, the work at 321 was never done, by the looks of it, so I believed them. They stated the cam needed replacing. We’d already spent $3500, this cost was $3682 on Oct 25, we brought it home not 2 weeks later, phasers needed replacing, but wait didn’t 321 replace them? November 14, 1068, November 27, the other side needed replacing, oh one of them they were paying for. Then one week later, honest to God, on interstate 20 West bound the engine lost its oil all over the interstate…. It’s now the Head, interesting enough, I asked Savannah, why didn’t we just replace the entire engine at this point? Well, that’ll be 6000.00. I stated Maybe if I’d been told that before I would’ve saved some money but now? So we just got the car back on Dec, 31, btw we needed another starter? Thought 321 replaced it, oil pan and new engine, grand total 3549, plus another 500.00…. I kid you not, we, my daughter and I are driving back to Camden after work. In the dark, and she says “mom, my air conditioner isn’t working? Meanwhile, every time I questioned Richie and Demonte, service manger and General manager they threw 321 under the bus. 321 stated Jonathan, service manager has 321 admitted to Demonte, car came in with problems and it was driven to RPMs at over 5, causing it to run hot. Chad, owner at 321 called xx, car came in green. Alisa, I guess regional manager stated none of it was their fault and No, they could not provide us with a rental. So, back to the air conditioner, guess what now the condenser was leaking and had no antifreeze in it when they got the car….? So, they left it, documented it, but failed to mention it. I’ve never in my life. I’m just so dang disappointed in this service. I can go to Jiffy Lube pay 100 on oil change and they tell me everything, but I spend 10, 724 dollars at your dealership and you don’t think it’s important to tell me about the condenser? I’ve called and they blame us, our fault. You’ve had your hands all in that engine and not a peep. Meanwhile, it needed new tires and NTB on Killian, gave me several discounts, took pictures of engine and stated maybe I should get a third opinion. One would ask, why are you still putting money into it? Well, this far in, 8000.00 down payment and still owe on it, what would you do? I’ll tell you I’m writing a review every where I can. It’s all on credit cards, btw, it’s the only way I could afford it. Karma does come back, so I’ll let God be God, and hope none of them have to see my face in hospice, because I’m sure it might make them worried. No reason, because I wouldn’t have a choice I’d have to serve my fellow man, regardless of my feelings. Be on guard, beware and go luck. Follow up: As you see below the Owner, responded to my review, however when I called, dealership sent me to Orangeburg location who sent me to Alisa, no thank you. So they are in fact not interested in resolving or helping gain trust. More

I reached out off CarGurus they raised priced on CarGurus after talking with them if it didn’t have history in CarGurus and my screenshot would have been more money. They also added $3,995 to the financing t after talking with them if it didn’t have history in CarGurus and my screenshot would have been more money. They also added $3,995 to the financing to say it’s delivery and prep, they said we add this to everyone even if they buy on the spot and pickup at dealership. No other dealer has ever done that I was very happy before seeing that as I was never told that at all either. It looked like that amount was added to even to total they wanted before they dropped price down on CarGurus. The sales manager was not helpful and didn’t call back the general manager didn’t care for the sale and I wasn’t rude at all I was curious what was going on the whole time took forever. More

Take your vehicle anywhere else but sumter. Service department has no idea what they're doing. Brought vehicle in ( with appointment 5/16/24)for recalls, vehicle sat all day with no work done b Service department has no idea what they're doing. Brought vehicle in ( with appointment 5/16/24)for recalls, vehicle sat all day with no work done because they didn't have the parts on hand and my phone # was not correct in system. Fast forward to today 6/7/24, I go in and ask about my parts and to get an appointment for recall and TSB ( Technical Service Bulletin) work. They didn't order my parts and couldn't give me an ETA on when they would be. When asked for estimate for TSB work, they added 1.5 hours of labor and tried to add in unnecessary work. I would suggest doing your homework before going or take your vehicle somewhere else, later is probably better. More

Everyone was and are always very polite and professional. I was offered a great trade in for my car, but I was not ready to finalize the deal that day. I am certain to visit again and one day I will purchas I was offered a great trade in for my car, but I was not ready to finalize the deal that day. I am certain to visit again and one day I will purchase a vehicle. Unfortunately, I missed out on a Hellcat that I would have certainly taken home that day. The car was sold and the lucky person was there to pick it up. More

They had 2 2019 Sentra. I told sales I wanted the black one. But since he had already written up the blue one he told me the other was more expensive. Was never allowed to t I told sales I wanted the black one. But since he had already written up the blue one he told me the other was more expensive. Was never allowed to test drive car. Sales guy drove. Find out brakes were bad, radio knobs didn't work and batteries on key fob were dead. It's a push button car. I financed 20,000$ to get played by lazy sales guy who lied about the price of the car I actually wanted. Make this dealership your last resort, then still pass by them on your way to Columbia or Florence for a car. My sales guys were Bernard and Adam. More

The service was very good the salesman was very helpful very nice kind and professional very nice kind and professional More

It was the worst experience I’ve ever had. Was sold a SUV that was having problems from the time I got it home and now in the shop. Haven’t had SUV a week yet. Sales person never returned any of my calls SUV that was having problems from the time I got it home and now in the shop. Haven’t had SUV a week yet. Sales person never returned any of my calls and even after I went to the dealership he left me sitting in the show room without telling me he was leaving. I waited over 30 minutes without no one helping me. After going to the the counter the GM was very rude. Was told the sales person had to leave to pick up his daughter everyday at 2:30. On yesterday I went back to dealership only to get the worst service by the GM and still don’t have the SUV. They were VERY unprofessional and was refused my deposit back by GM! I’ve never been put down like they did me. Maybe because I’m a black female that choose to go to the car lot by herself. More

Sumter Chrysler Dodge Jeep Rams tried to take advantage of my family of 6. They lied to us about the brakes and our almost NEW battery. They told us our rear brakes were at 3mm got a second opinion and the of my family of 6. They lied to us about the brakes and our almost NEW battery. They told us our rear brakes were at 3mm got a second opinion and the brakes are at 6mm. They told us our newer battery was a bad one, we went to get it checked from the company we purchased from while they still had our van and our company told us that our newer battery was good and not fully depleted. They got over $1400 out of us and we are not ever going back to them. More

We drove 1 1/2 hours to look at a car. Everyone was beyond nice and very helpful! They gave me a great deal on my trade-in and an even better deal on my new car! I would highly reccommend this deale beyond nice and very helpful! They gave me a great deal on my trade-in and an even better deal on my new car! I would highly reccommend this dealership! More

I have been buying cars here since 1995 and have had some past problems with them but now I will never return. I went today to get my oil changed under there customer for life program. When I got there I was past problems with them but now I will never return. I went today to get my oil changed under there customer for life program. When I got there I was told today would be my last oil change under the program. They pointed to a paper they had taped on the counter that read as of December 1st they were under new management and would no longer be honoring any customer for life contract the oil changes, batteries for life or engines for life contracts that were drawn up by the old management that was given to make sales. I just figure if they are not going to honor there own contracts then in my option they just can no longer be trusted at all. I will not be going back and I am sure there are going to be 1000s of Sumter residents that will feel the same way when they go in for a service. More