Sumter Chrysler Jeep Dodge Ram

I reached out off CarGurus they raised priced on CarGurus after talking with them if it didn’t have history in CarGurus and my screenshot would have been more money. They also added $3,995 to the financing t after talking with them if it didn’t have history in CarGurus and my screenshot would have been more money. They also added $3,995 to the financing to say it’s delivery and prep, they said we add this to everyone even if they buy on the spot and pickup at dealership. No other dealer has ever done that I was very happy before seeing that as I was never told that at all either. It looked like that amount was added to even to total they wanted before they dropped price down on CarGurus. The sales manager was not helpful and didn’t call back the general manager didn’t care for the sale and I wasn’t rude at all I was curious what was going on the whole time took forever. More

Take your vehicle anywhere else but sumter. Service department has no idea what they're doing. Brought vehicle in ( with appointment 5/16/24)for recalls, vehicle sat all day with no work done b Service department has no idea what they're doing. Brought vehicle in ( with appointment 5/16/24)for recalls, vehicle sat all day with no work done because they didn't have the parts on hand and my phone # was not correct in system. Fast forward to today 6/7/24, I go in and ask about my parts and to get an appointment for recall and TSB ( Technical Service Bulletin) work. They didn't order my parts and couldn't give me an ETA on when they would be. When asked for estimate for TSB work, they added 1.5 hours of labor and tried to add in unnecessary work. I would suggest doing your homework before going or take your vehicle somewhere else, later is probably better. More

Everyone was and are always very polite and professional. I was offered a great trade in for my car, but I was not ready to finalize the deal that day. I am certain to visit again and one day I will purchas I was offered a great trade in for my car, but I was not ready to finalize the deal that day. I am certain to visit again and one day I will purchase a vehicle. Unfortunately, I missed out on a Hellcat that I would have certainly taken home that day. The car was sold and the lucky person was there to pick it up. More

They had 2 2019 Sentra. I told sales I wanted the black one. But since he had already written up the blue one he told me the other was more expensive. Was never allowed to t I told sales I wanted the black one. But since he had already written up the blue one he told me the other was more expensive. Was never allowed to test drive car. Sales guy drove. Find out brakes were bad, radio knobs didn't work and batteries on key fob were dead. It's a push button car. I financed 20,000$ to get played by lazy sales guy who lied about the price of the car I actually wanted. Make this dealership your last resort, then still pass by them on your way to Columbia or Florence for a car. My sales guys were Bernard and Adam. More

The service was very good the salesman was very helpful very nice kind and professional very nice kind and professional More

It was the worst experience I’ve ever had. Was sold a SUV that was having problems from the time I got it home and now in the shop. Haven’t had SUV a week yet. Sales person never returned any of my calls SUV that was having problems from the time I got it home and now in the shop. Haven’t had SUV a week yet. Sales person never returned any of my calls and even after I went to the dealership he left me sitting in the show room without telling me he was leaving. I waited over 30 minutes without no one helping me. After going to the the counter the GM was very rude. Was told the sales person had to leave to pick up his daughter everyday at 2:30. On yesterday I went back to dealership only to get the worst service by the GM and still don’t have the SUV. They were VERY unprofessional and was refused my deposit back by GM! I’ve never been put down like they did me. Maybe because I’m a black female that choose to go to the car lot by herself. More

Sumter Chrysler Dodge Jeep Rams tried to take advantage of my family of 6. They lied to us about the brakes and our almost NEW battery. They told us our rear brakes were at 3mm got a second opinion and the of my family of 6. They lied to us about the brakes and our almost NEW battery. They told us our rear brakes were at 3mm got a second opinion and the brakes are at 6mm. They told us our newer battery was a bad one, we went to get it checked from the company we purchased from while they still had our van and our company told us that our newer battery was good and not fully depleted. They got over $1400 out of us and we are not ever going back to them. More

We drove 1 1/2 hours to look at a car. Everyone was beyond nice and very helpful! They gave me a great deal on my trade-in and an even better deal on my new car! I would highly reccommend this deale beyond nice and very helpful! They gave me a great deal on my trade-in and an even better deal on my new car! I would highly reccommend this dealership! More

I have been buying cars here since 1995 and have had some past problems with them but now I will never return. I went today to get my oil changed under there customer for life program. When I got there I was past problems with them but now I will never return. I went today to get my oil changed under there customer for life program. When I got there I was told today would be my last oil change under the program. They pointed to a paper they had taped on the counter that read as of December 1st they were under new management and would no longer be honoring any customer for life contract the oil changes, batteries for life or engines for life contracts that were drawn up by the old management that was given to make sales. I just figure if they are not going to honor there own contracts then in my option they just can no longer be trusted at all. I will not be going back and I am sure there are going to be 1000s of Sumter residents that will feel the same way when they go in for a service. More

Service repair very unprofessional, Scott spent more time flirting and making disgusting obscene gestures to me instead of helping my mother in law with repair flirting and making disgusting obscene gestures to me instead of helping my mother in law with repair More