Summit View Auto

Summit View Auto responded

Wallie, Thank you for your recent review regarding Steve and Summit View Auto. We apologize the rate from Ally was more than expected. We do our best to help our customers achieve the best rate possible. We appreciate your business and hope that you enjoy your new ride. We look forward to doing business with you again in the future. : ) Summit View Auto

Summit View Auto responded

Theresasacher123, Thank you for the FIVE star review regarding Ginger and Summit View Auto. We hope that anyone looking to purchase a vehicle that Summit View will be the last stop. : ) Please to hear the you were satisfied with the vehicle and the price. We appreciate your business and hope you enjoy your new ride. We look forward to doing business with you again in the future. : ) Summit View Auto

Summit View Auto responded

"Tharpdown", Thank you for your review regarding Ken and the staff at Summit View Auto! Pleased that everyone was extremely helpful. We appreciate your business and hope you enjoy your new ride. We look forward to doing business with you in the future. : ) Summit View Auto

Summit View Auto responded

DamienR, Thank you for your FIVE star review for Steve and Summit View Auto! Pleased that Steve was professional and easy going. We appreciate your business. Enjoy your new Volvo and we look forward to doing business with you again in the future. Summit View Auto

Summit View Auto responded

Carbuyer221, Thank you for your FIVE star review for Steve and Summit View Auto. We appreciate your business and your recommendation. We hope you enjoy your new ride and we look forward to doing business with you again in the future! Summit View Auto

Summit View Auto responded

Betty, Thank you for taking the time to leave such a nice review regarding Dan. So pleased that you were satisfied with Dan and the overall experience. We hope you enjoy your new ride. Thank you for your business. We hope you visit us again for your future vehicle purchases! : ) : ) Summit View Auto

Summit View Auto responded

Lilchopshop, Thank you for your recent review for Ken and Summit View Auto. Pleased that Ken was prompt and followed up with you with emails and phone calls. We apologize that the price of the vehicle was not where you wanted to be however we believe that we price our vehicles fairly according to condition and the market. Summit View Auto does not believe in marking vehicles up just to mark the vehicles down. We hope you enjoy your new Toyota Tundra and look forward to doing business with you in the future. We appreciate your business! : ) Summit View Auto

Summit View Auto responded

Shey78, Thank you for sharing your purchasing experience with Steve and Summit View Auto! We LOVE repeat customers! THANK YOU! We are pleased that you received great service, great car and friendly service. We make every effort to make buying a vehicle from Summit View Auto easy by providing the option for financing and assuring that DMV paperwork is completed. Thank you for the recommendation and for your business! We look forward to doing business with you again in the future! : ) Summit View Auto

Summit View Auto responded

"Repeat Customer" Thank you for sharing your purchasing experience with Dan and Summit View Auto. We love repeat customers! We are very pleased to hear that you are still enjoying your first purchase from Summit View Auto. Thank you very much for the recommendation. We hope you enjoy your new vehicle and look forward to doing business with you again in the future! : ) Summit View Auto

Summit View Auto responded

On Tuesday, Max came to our dealership to look at an Accord sedan. He was greeted by a sales rep and spent near an hour and a half going through the vehicle, driving around the lot, checking front and rear room and trunk space; all the while taking pics and video for his wife with his phone while talking with her on it. He was clear that he was looking at a van in Canandaigua and would be in touch with us one way or the other. We took time to appraise his Civic trade, thanked him for the opportunity, and off he went. Later that evening, Max texted his original rep that he was purchasing the van he went to look at, and thanked us for our time. On Wednesday, approx. 2p, Max called the dealership in a panic because he couldn't get ahold of his sales rep via text, and it was explained to him that it was his day off. Max then proceeded to tell the new rep on the phone that he would be in at 4p to pick our Accord up, and if it wasn't ready then "the deal is off". So we had the vehicle inspected, recleaned, insurance called in, paperwork printed, all done by 3:30p per his request. Max called just shy of 4p and said that the weather was too bad, that he would be in on Thursday afternoon to pick it up. On Thursday, approx. 3:30p, Max showed up and went through the car again, drove it again, checked stroller space with the new rep, and came inside to sign paperwork. Before anything was signed, he asked the rep what his options were if he got the car home and didn't like it, and it was clearly explained that he had no option to return it, that we express absolutely no return or exchange policy: when you sign, you own. Max's response was, "OK, Let's do this". After signing all the paperwork, a delivery checklist was gone through with him to make sure all the equipment worked and he knew how to operate everything. We noticed that a weather strip around the door was torn, and we wrote up a we-owe to replace it at his convenience at our service dept. Both Max's initial rep and his second rep were here at that time, and Max thanked them both for everything, stating that he would recommend us to all his friends. On Monday afternoon, Max called and spoke with the Store Manager regarding his options to return the car, and it was reiterated that there was no return or exchange policy, but he could absolutely trade it towards a different vehicle on the lot. Max asked if there were any Odysseys on the lot, and he was told there were 5 to choose from; he said he would look at them online and the call ended. At no time was Max ever pushed or pressured or bullied. At no time was Max ever asked for a deposit, all movement was initiated by his request. Summit View Auto prides themselves on having very specific processes in place to make sure that a client is absolutely clear on what they are purchasing, what they are signing, and the specifics involved financially. The staff at Summit View Auto takes their jobs very seriously, acting professionally and proficiently, and the 30+ years of return clients proves that.