Summit View Auto

We recently visited Summit, Spencersport NY last week to look at a used car for my elderly mother. Based on our research, the price was fair but not exceptional. What truly stood out, however, was the disap look at a used car for my elderly mother. Based on our research, the price was fair but not exceptional. What truly stood out, however, was the disappointing level of customer service we received from the salesman. From the moment we met, the salesman’s demeanor was surprisingly unfriendly and dismissive-quite unusual for someone in sales. Throughout our interaction, he made us feel as though he was doing us a favor by simply speaking with us, rather than treating us as valued customers. After test-driving the car and expressing genuine interest, we inquired if there was any flexibility on the price, especially since the car had been on the lot for over three weeks. The salesman immediately shut down the conversation, stating flatly and rather rudely that the price was non-negotiable, regardless of payment method-even when we mentioned paying cash. Despite this, we were still interested in purchasing the car. My elderly mother politely asked if he could offer any discount, and he verbally agreed to take $470 off the price. However, when it came time to finalize the paperwork, he reneged on his promise and refused to honor the discount he had just offered. We were left shocked and disappointed by this unprofessional conduct. To make matters worse, the salesman contacted my mother’s insurance agent before we finalized the purchase, and the car was added to her policy. This felt like a manipulative sales tactic, particularly concerning given my mother’s age. Ultimately, we decided not to proceed with the purchase. We believe that every customer deserves honesty, respect, and fair treatment-none of which we received at this dealership. We will be taking our business elsewhere, to a dealership that values its customers and conducts business with integrity. I hope this review encourages Summit, Spencerport,NY to reflect on their customer service approach and to treat all potential buyers with the respect and professionalism they deserve. More

I was in the market for the first vehicle, and I saw summit view auto on cars.com. Excellent service, we worked with Zac, he was very accommodating and helpful every step of the way! summit view auto on cars.com. Excellent service, we worked with Zac, he was very accommodating and helpful every step of the way! More

My husband and I had a difficult time with cars recently, where one car was stolen and the other car was totaled in an accident a week and a half later. So, we needed to buy two cars on the same day. To sa where one car was stolen and the other car was totaled in an accident a week and a half later. So, we needed to buy two cars on the same day. To say the least, it was a stressful couple of weeks, and by the time we'd gotten to Summit View, we really wanted a smooth and easy transition. Jason Kohlmeier was extremely helpful and efficient and made the experience the best it could possibly be! I would highly recommend Summit View Auto and Jason Kohlmeier! More

I sold Summit View my car and it was a very easy transaction. They were very fair and very nice to deal with. Rebecca was great to work with and hope to do business with them again when I need anoth transaction. They were very fair and very nice to deal with. Rebecca was great to work with and hope to do business with them again when I need another car. More

Steve's the man, went beyond helping me with pictures, videos, the jeep was prefect as described, I'd recommend this dealership to all , thank u Steve videos, the jeep was prefect as described, I'd recommend this dealership to all , thank u Steve More

I have/ had a warranty that I thought was no good. Salesman STEVE MIRSCH took GREAT care of me. I acted in haste, not allowing him to do his job, BUT he handled EVERYTHING BEAUTIFULLY and I would r Salesman STEVE MIRSCH took GREAT care of me. I acted in haste, not allowing him to do his job, BUT he handled EVERYTHING BEAUTIFULLY and I would recommend him to ANYONE!!!!! More

this was a great dealership i've done business with them before and it was easy, straight cut to the point with no BS. before and it was easy, straight cut to the point with no BS. More

I had the pleasure of working with John Zona . I was selling my husbands vehicle, due to his passing in February. John was very helpful and professional. Very much appreciated his help. . I also d I was selling my husbands vehicle, due to his passing in February. John was very helpful and professional. Very much appreciated his help. . I also dealt with Steve M. for the final transaction. Steve was also professional and very nice and helpful. I definitely recommend this company to do business with!! More

Disregard my last review. I ended going back everything got figured out customer service was much better this time. I would highly recommend these guys for you next car purcha I ended going back everything got figured out customer service was much better this time. I would highly recommend these guys for you next car purchase! More