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Summit Subaru El Cajon - Service Center
El Cajon, CA
575 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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575 Reviews of Summit Subaru El Cajon - Service Center
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June 27, 2025
Took my 2011 Forester to a local shop. They had no idea what was wrong. So i took it to the guys who know Subaru. Summit fixed my car and now im back on the road. They had no idea what was wrong. So i took it to the guys who know Subaru. Summit fixed my car and now im back on the road. More
by DY
Employees Worked With
Greg
June 25, 2025
Service Department is dishonest. My son's car was brought in for a transmission service - it was dropped off this morning at 7:45am and sat in a parking space until after 8:45am. At My son's car was brought in for a transmission service - it was dropped off this morning at 7:45am and sat in a parking space until after 8:45am. At 8:59am he received a text that his car was done. I was charged $275 for labor and the service writer tried to tell me that the car was driven back at the time of drop off (it was not, I was on the phone with my son and he was standing in the parking lot looking at it) and that it was in the back being worked on until 9:50am. The level of service has gone down since it was purchased by Summit, work done, but the issues still occuring and now blatant lies to justify over charging for labor. Shane on you Summit. More
by KS Giberti
Employees Worked With
Monica
April 07, 2025
My Outback became inoperable due to a faulty thermal sensor & I had to get it towed to the Summet Subaru in El Cajon. The repair was under warranty & there was no charge to me for the repair. The only c sensor & I had to get it towed to the Summet Subaru in El Cajon. The repair was under warranty & there was no charge to me for the repair. The only cost to me was for the tow charge & thanks to the staff at Summit contacting Subaru of America, Subaru agreed to help absorb some of the towing cost due to the unusual circumstance of the distance involved. The vehicle was repaired within a day & Sam kept me informed of the progress from beginning to end. Madison kept me informed of her initial communications with Subaru of America which I feel was instrumental in Subaru offering in assist me. I have nothing but gratitude & praise for Summit & Subaru. The service could not have been any better. More
by gsull1833
Employees Worked With
Madison & Sam
April 05, 2025
I have had no problems dealership! Jack has been a great service advisor for my 2018 Subaru! Always gets me in, returns calls and is amazingly positive, reliable, and smart!!! And Jack has been a great service advisor for my 2018 Subaru! Always gets me in, returns calls and is amazingly positive, reliable, and smart!!! And there is a tv and coffee for oil changes!!! More
by pattylouskypatty
Employees Worked With
Jack S in service
January 16, 2025
Very helpful, didn’t try to oversell me on repairs, everything was covered under my warranty, and they even gave me a complementary loaner! Thanks, Sam! everything was covered under my warranty, and they even gave me a complementary loaner! Thanks, Sam! More
by Madison K
Employees Worked With
Sam, Madison
December 03, 2024
My experience at Summit Subaru in El Cajon is always been a pleasant experience from start to finish. Every employee is top-notch! They go out of their way to make sure that you have a full understa a pleasant experience from start to finish. Every employee is top-notch! They go out of their way to make sure that you have a full understanding of what’s going on with your vehicle, and will use their expertise, kindness and empathy to the best of their ability, which, in turn, will keep you coming back, and looking forward to your next visit. If you’re looking for an honest, and competent company- go visit the guys down at Subaru Summit in El Cajon. Ask for “Sam” he’ll take good care of you! Sincerely, M. Irvin More
by Marsi I.
Employees Worked With
Sam
