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Summit Subaru El Cajon
El Cajon, CA
885 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 20, 2015
Superior New Car Pricing and Excellent Sales Service I just drove home in my new 2015 Subaru Outback 3.6 for the first time. Working with Royal Wilkinson made the entire process of purchasing a new car I just drove home in my new 2015 Subaru Outback 3.6 for the first time. Working with Royal Wilkinson made the entire process of purchasing a new car such a pleasure. I knew exactly which vehicle I wanted to buy so I surveyed other dealership prices and Royal bested them. I planned on using the proceeds of my old vehicle toward the purchase of the new one and he was able to give me the best trade-in price. Royal placed a factory order for my desired car and it was delivered a bit earlier than promised. When I arrived to pick it up Royal was very personable and patient, explaining everything in detail to ensure my understanding of the many features of my new Subaru. Before I left the dealership we examined the new vehicle together and he even took me on a test drive to demonstrate some of the more complex installed options. I highly recommend both Subaru/Mazda of El Cajon and Royal Wilkinson, Internet Sales Manager. My thanks for a job exceeding well done and for your commitment to strive for perfection. More
by HEELGRL
Employees Worked With
Royal Wilkinson, Internet Sales Manager and the Finance Manager
June 17, 2015
Tremendous customer service I would like to thank Subaru El Cajon and specifically Royal Wilkinson and Rone Isho for their excellent customer service with the purchase of my new I would like to thank Subaru El Cajon and specifically Royal Wilkinson and Rone Isho for their excellent customer service with the purchase of my new car. Royal was exceptionally knowledgeable, friendly and supportive. He walked me through the available options in choosing the car of my choice. Because it was a factory order, I appreciated that he was proactive in keeping me appraised of its delivery date. I was very satisfied with my experience at Subaru El Cajon and would strongly recommend this dealership to others. More
by El Cajon1
Employees Worked With
Royal Wilkinson and Rone Isho
June 15, 2015
Awesome experience Such great customer service, and a quick, painless experience, buying my new Subaru from Daniel Gonzalez. He was easy to work with, and got us in and Such great customer service, and a quick, painless experience, buying my new Subaru from Daniel Gonzalez. He was easy to work with, and got us in and out in just a couple of hours. I knew exactly what I wanted, and he made it happen. So happy with my new ride! Thank you! More
by MM619
Employees Worked With
Daniel Gonzalez
June 14, 2015
Happy customer! Extremely happy with our purchase. Royal Wilkinson is very knowledgable and took his time with us. We did go to another dealer, but returned due to be Extremely happy with our purchase. Royal Wilkinson is very knowledgable and took his time with us. We did go to another dealer, but returned due to better customer service at Subaru El Cajon. More
by AT
Employees Worked With
Royal Wilkinson
June 08, 2015
Best customer service My thanks to Frank, in the service department, at Subaru of El Cajon. He and his staff ALWAYS provide the BEST customer service I have ever experienc My thanks to Frank, in the service department, at Subaru of El Cajon. He and his staff ALWAYS provide the BEST customer service I have ever experienced. I HIGHLY recommmend this dealership. More
by jmm627
Employees Worked With
Frank Bowman
May 06, 2015
mixed feelings We were 'left hanging' for over 30 minutes by our appointed salesman Randall. While walking around the lot, we met another salesman 'Jessie' who saved We were 'left hanging' for over 30 minutes by our appointed salesman Randall. While walking around the lot, we met another salesman 'Jessie' who saved our day. He was new but friendly, knowledgeable and not pushy at all. Our test drive of a '15 Forester resulted in an immediate love of the vehicle. It was perfect for us and what we were looking for. Our application process was understandably lengthy due to our lack of established credit...yet their finance department was able to get us financed when no one else would. However a word to the wise, make sure you deal with "Ronnie" in the finance department and NOT "Lisa". She definitely needs work on her people skills. All-in-all we are very happy campers with our new 2015 Forester. We have no reviews of the service department as we have yet to meet them. But when you drive off in your new Subaru, make sure you get the full tank of gas that you were promised on the window sticker, we didn't. It just happens that that lengthy day was ending in a windy rain storm so we told our salesman Jessie not to worry about the 1/4 tank of gas. It was not his fault. We were just happy to be driving off in an awesome new Subaru. All in all?...YES Deb and I would recommend Subaru El Cajon to anyone in the market for a new car. Overall we would give our personal experience a 4 1/2 star rating. More
by Jazzie
Employees Worked With
Randall and Jessie (sales)...Ronnie and Lisa (finance)
May 02, 2015
One, Two, Three, Four, Five... Stars Looking at the Subaru logo one can only wonder; Where do the stars come from? I am not sure where they come from but I know where they are going, UP. Looking at the Subaru logo one can only wonder; Where do the stars come from? I am not sure where they come from but I know where they are going, UP. It is a pleasure to thank Royal Wilkinson and the El Cajon Subaru staff for facilitating our purchase of Subaru Outback. Royal was to the point and waste no time with run arounds but provide us with detail information to all our questions. We are very satisfied with our purchase. My wife, four year old daughter, 15 month daughter and dog will be driving in a five star car from now on. Call Royal Wilkinson to get yours. Royal Wilkinson Consumer Reports Auto Buying Representative Subaru Mazda El Cajon 900 Arnele Ave, El Cajon, CA 92020 619-590-3725 Direct More
by Peace
Employees Worked With
Royal Wilkinson
April 04, 2015
Excellent service Royal Wilkinson was an excellent salesperson and Robert Hans II handled our financing issues with equal skill. We has a fine experience at Subaru El Royal Wilkinson was an excellent salesperson and Robert Hans II handled our financing issues with equal skill. We has a fine experience at Subaru El Cajon. Michael Parrish & Peggy Strand More
by Mickey
Employees Worked With
Royal Wilkinson
March 03, 2015
First new car I bought a car from Subaru of El Cajon and it was really pleasant and painless. Of all the dealerships I shopped this was the only one who didn't cons I bought a car from Subaru of El Cajon and it was really pleasant and painless. Of all the dealerships I shopped this was the only one who didn't constantly hound me to buy a vehicle for weeks on end. I worked with Randall one of the salesman and he was extremely helpful. I told him the exact car I wanted and instead of trying to get me to buy one of the cars already on the lot, he took the time to find one in the system after a week or so, the car came in and he picked me up from my home to finalize the deal. The whole staff was very professional and efficient. I am very happy with my purchase and would recommend both Subaru and this dealership to anyone in the market for a vehicle. More
by afranke13
Employees Worked With
Randall
November 20, 2014
Definitely the BEST Subaru Dealership in all of San Diego There is a lot about this dealership that has already been said. But I can't thank the guys over at Subaru El Cajon enough for this whole process. The There is a lot about this dealership that has already been said. But I can't thank the guys over at Subaru El Cajon enough for this whole process. They were able to offer me a deal that was going to be significantly cheaper in monthly payments than I thought was possible. I have been to other dealerships but really my sales person Royal Wilkinson treated me like a human and not just another sale. He remembered the small things like my friend who dropped me off as much as the big things like this is my first new car ever. The whole staff there are friendly humanistic people. And this is a dealership/experience I will truly treasure. More
by Ibrahim “Ib” FazelPoor
Employees Worked With
Royal Wilkinson
