Summit Subaru El Cajon

Excellent service, just had a scheduled service and got an alignment done. Got a bolt through the tire the next day. They got me a great deal on the replacement tires and redid the alignment. thank you! an alignment done. Got a bolt through the tire the next day. They got me a great deal on the replacement tires and redid the alignment. thank you! More

Indeed service that goes the extra mile. They always make sure that things are up to customer's liking and they give discounts whenever possible. sure that things are up to customer's liking and they give discounts whenever possible. More

Nicely organized, good service, Covid safe and friendly workers who knew their work. I will be happy to return and recommend family and friends. Thank you for this service. workers who knew their work. I will be happy to return and recommend family and friends. Thank you for this service. More

Really hate having to make the effort to add something negative to the world, but these swindlers leave me no choice. Overly slick 1970s sales experience included all the tricks, but the worst part were negative to the world, but these swindlers leave me no choice. Overly slick 1970s sales experience included all the tricks, but the worst part were two huge fails from the finance department. They failed to get their end of the paperwork done which resulted in an additional payment form me on my trade-in, and they failed to notify DMV of the transfer. These were costly headaches for me after the fact, and my attempts to handle in-house went nowhere. LOVE my Subaru, but I overpaid and got swindled on the back end. More

Called for an oil change at last minute and was very happy they fit me in. Great service and friendly staff. Gotta love Subaru of El Cajon. happy they fit me in. Great service and friendly staff. Gotta love Subaru of El Cajon. More

The whole staff was so nice and professional, and everyone was wearing their masks properly, as in over both their nose and mouth. That's one of the first things I look for and the staff at Subaru El everyone was wearing their masks properly, as in over both their nose and mouth. That's one of the first things I look for and the staff at Subaru El Cajon did not disappoint. Ray from the service department was very kind and was nice enough to arrange for a Lyft ride to pick me up and take me back to the dealership to get a courtesy vehicle set up after I had already gone home (I brought my car in for the airbag recall). The two staff members whose names I did not catch were very personable and provided excellent customer service. Great experience! More

Well-trained, honest, thorough, professional and friendly: that's how I rate Subaru of El Cajon Service Department. If these traits are important to you, this is the dealership you will want to deal friendly: that's how I rate Subaru of El Cajon Service Department. If these traits are important to you, this is the dealership you will want to deal with! More

We bought our new Outback one year ago. The new owners and management effort looked bent on making the dealership one of the best. A couple of rough spots earlier, but now it's obvious that good hiring a and management effort looked bent on making the dealership one of the best. A couple of rough spots earlier, but now it's obvious that good hiring and leadership work. The service department put the customer first at all levels. Great service, friendly people. More

They did an excellent job for my cars first service, they even offered a free car wash and they were able to get the job done in less than an hour. Super great customer service. even offered a free car wash and they were able to get the job done in less than an hour. Super great customer service. More

I recently brought in my car to service and had worst experience. After a week of driving the courtesy vehicle, I was told my car was ready to pick up. When I got there I was handed paperwork, car keys, experience. After a week of driving the courtesy vehicle, I was told my car was ready to pick up. When I got there I was handed paperwork, car keys, and was told I was good to go. When I opened my door, I realized my backseat was uninstalled. I walked back to the service department and addressed it to Francisco. He walked to my car and quickly tried hooking the seat, however I noticed the backseat was missing screws. I stopped Francisco and pointed out that wasn’t the proper way of installing it. He stated “I’ll take your car and bring it back when it’s ready”. When he returned, I asked to speak to someone above him. He replied “no, I’m the manager here”. I told him that’s bad service and lack of professionalism. He got in my face! And yelled “ We didn’t build your car! All we’ve been doing is accommodating you! His eyes were twitching and looked unstable. I thought he was going to snap! I took a step back as I was afraid I was going to be assaulted. I am not exaggerating! As a women in her 20’s, I felt threatened, humiliated, and bullied by a man who gets paid to help customers. I couldn’t help to cry as I turned around and got in my car. I will never service my car at the El Cajon branch again. I’m afraid to go back to any Subaru at this point. The main reasons I decided to buy a new Subaru was because I was told they hold their value and “The Subaru Love Promise” which is a total lie in my experience. More