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Summit Subaru El Cajon
El Cajon, CA
889 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 889 reviews
Verified Customer
November 30, 2021
Very nice service, and prompt speedy attention when handling the recall process with our Subaru. Plus it was no bother to add in the request to download the firmware update for the stereo system as we handling the recall process with our Subaru. Plus it was no bother to add in the request to download the firmware update for the stereo system as well! More
by Cuspacecowgirl2
Employees Worked With
Sam, Angel Flores
November 30, 2021
From the day I bought my Ascent at El Cajon Subaru it has been a great experience. The staff is friendly, professional always a great experience. The service department staff is great from the time I pull been a great experience. The staff is friendly, professional always a great experience. The service department staff is great from the time I pull in for service until I pick up my car team El Cajon Subaru is the best. Thank you all. More
by abunge
Employees Worked With
Monica
November 30, 2021
Worst experience ever, I am being jerked around left and right, trying to get my car fixed but they apparently sent back the parts. They give me no estimation as to when the vehicle would be done, and provi right, trying to get my car fixed but they apparently sent back the parts. They give me no estimation as to when the vehicle would be done, and provided no loaner so now I am ubering back and forth to my minimum wage job. Oh and after they told me an electrical repair would cost $800, and is not covered by warranty even though the car is less than 3 years old, she asked “do you want the repair or not”, she said she’d figure everything out and call me back in 30 minutes. Its been longer than that. Worst customer service ever, feeling helpless and like my car will never get fixed. I wish i never bought a subaru and I really dont want to return to this dealership. More
by nicholerod
Employees Worked With
Idk
November 29, 2021
As always, Subaru El Cajon was very accommodating reflected in their service personnel. I had an irreparable tire flat last minute, and since I bought my tires from Subaru EC (special order AT tires, reflected in their service personnel. I had an irreparable tire flat last minute, and since I bought my tires from Subaru EC (special order AT tires, under warranty, but not stocked), Angel was able to get my car in for a new tire replacement (had to special order my tire), and provided me with a loaner car (sweet CrossTrek) right before Thanksgiving so I had a vehicle to use and wouldn't disrupt my established travel plans. Very apathetic of my situation, so he insured I was taken care of. Great customer service as always. More
by RUNNERX210
Employees Worked With
Angel Flores
November 29, 2021
Purchasing our first Subaru was so easy thanks to Tyler Franklin in finance. We couldn’t be more please with our new car and will not not be shopping anywhere but Subaru of El Cajon from now on. Franklin in finance. We couldn’t be more please with our new car and will not not be shopping anywhere but Subaru of El Cajon from now on. More
by KYLEMYERS77
Employees Worked With
Tyler Franklyn
November 24, 2021
Perfect experience, car was done early, service advisor was not at the desk when I arrived, but someone else stepped in gum in my paperwork and keys and I was on my way. Amazing was not at the desk when I arrived, but someone else stepped in gum in my paperwork and keys and I was on my way. Amazing More
by daveschultze
Employees Worked With
Angel Flores, Jack Manchester
November 23, 2021
They are close and available for service on my Subaru. My oil change and complimentary car wash was done in about an hour and a half. The service advisor mentioned things that “they recommend” should be done oil change and complimentary car wash was done in about an hour and a half. The service advisor mentioned things that “they recommend” should be done. He annotated that I “declined” several items on the service invoice that we never even discussed. I’m leery of and dealership because of their compulsion to up sell service items. $126 for an oil change and a tire rotation is ridiculous! I will continue to use this service department as long as I keep receiving coupons for discount oil changes. More
by GLUG1
Employees Worked With
I didn’t work with any of them
