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Summit Subaru El Cajon

El Cajon, CA

Overview
Reviews
Vehicles
4.7
889 Reviews
Call Dealership (619) 784-1939
View Awards

900 Arnele Avenue

El Cajon, CA

92020

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Showing 889 reviews

December 28, 2021

Doug Birdsall is amazing to work with. Great easy experience and I love my new ride! Thank you! More

by jojo28lms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler , Doug Birdsall
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Dec 29, 2021 -

Summit Subaru El Cajon responded

Thank you! We're so glad to hear that Doug is amazing to work with and that you left our dealership with your new ride! We appreciate your business and hope to see you again soon! Paul Fillmore General Manager Subaru of El Cajon

December 27, 2021

Very professional service department. Love the Lyft rides to and from. I give my highest recommendation to this group. They're outstanding. Thank you More

by UCANDW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater, Angel Flores
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Dec 27, 2021 -

Summit Subaru El Cajon responded

We are pleased to learn that you found our service department to be very professional and outstanding in the service they delivered. And, we are glad to learn that you were able to take advantage of our Lyft service to get you to and from the dealership. We greatly appreciate your business, your recommendation and your 5-Star ratings across the board. Perhaps, given this, the overall experience rating is a mistake? We hope so, if not, please contact me directly so that I can address any concerns you might have. Thank you, Tim Anderson Fixed Operations Director Subaru of El Cajon

Dec 27, 2021 -

UCANDW responded

My overall experience was 5 stars! Thank you Dan Whitworth

December 27, 2021

The time I was expecting to get my car serviced was excellent and I got to my appointment on time More

by Nbmanabat
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Salvador
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Dec 28, 2021 -

Summit Subaru El Cajon responded

Thank you for this positive review! We're glad to hear that you had an excellent experience here at Subaru of El Cajon! We appreciate your business and hope to see you again soon. Ricardo Orozco Service Manager Subaru of El Cajon

December 26, 2021

I trust this dealership to take care of my car. They perform their task well. More

by bifriedel
Recommend Dealer
Yes
Employees Worked With
Angel Flores
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Dec 27, 2021 -

Summit Subaru El Cajon responded

Hi, your wonderful feedback and rating mean a lot to us. Your satisfaction is our top priority so we appreciate your business and are looking forward to seeing you at your next visit! Paul Fillmore General Manager Subaru of El Cajon

December 24, 2021

Did a scheduled maintenance and the service dept were very efficient with service and contacting a Lyft driver for me. More

by Avdiaz66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Report | Print
Dec 27, 2021 -

Summit Subaru El Cajon responded

Thank you! We're glad to hear that our service team was efficient and that you even got a Lyft ride home. We appreciate your business and are looking forward to seeing you at your next visit! Paul Fillmore General Manager Subaru of El Cajon

December 23, 2021

Good great amazing wow yes very good car Subaru dealer friendly stupid 15 word minimum. More

by ryprit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Johnson, Ray Clearwater, Ricardo Orozco, Kathleen Farris, Chien Huyhn, Angel Flores, Kevin Kane, Luis Arredondo, Alejandro Ramos
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Dec 27, 2021 -

Summit Subaru El Cajon responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you again soon. Paul Fillmore General Manager Subaru of El Cajon

December 21, 2021

As I’ve written before, consistent quality and no B.S., rare among auto service centers More

by DJSMOLLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cicso Quijas, Angel Flores
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Dec 22, 2021 -

Summit Subaru El Cajon responded

Thank you. We're glad to hear that you have a great experience every time you visit our dealership. We appreciate your business and hope to see you again! Paul Fillmore General Manager Subaru of El Cajon

December 21, 2021

Fine but expensive this review system is extremely annoying and I will not be back because all these emails are annoying More

by TREVORBARCLAY11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
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Dec 23, 2021 -

Summit Subaru El Cajon responded

Trevor, We apologize that you are annoyed with the request for reviews. We do have a customer satisfaction check at the dealership to ensure that any issues are addressed while customers are still there. Then we do have a request for feedback from our dealership once service is completed and in some cases the manufacturer will send a review request. Please know that these requests are only meant to serve you, our client, better. We have noted your feedback and will remove you from any further communications. Sincerely, Tim Anderson Fixed Operations Director Subaru of El Cajon

December 20, 2021

Sam was horrible. Asked his to do a complete look over on my car. Never addressed the paint issue and didn’t return my car for 2 days when I called numerous times to get an update and finally spoke to the ma More

by TAMMYBETTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
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Dec 23, 2021 -

Summit Subaru El Cajon responded

Tammy, Thank you for alerting us of your service experience here at Subaru of El Cajon. We have taken this as a learning and coaching opportunity in our goal to provide exceptional client support to each and every client. We appreciate your feedback, because you have provided us with the opportunity to adjust and improve. I personally apologize for your experience and guarantee we'll have this corrected going forward. As I start in this new role as Fixed Operations Director, it is my goal to ensure the customer is first, and great customer service starts with great communication. Please give us another chance and please reach out to me directly if anything is ever less than perfect. Thank you. Tim Anderson Fixed Operations Director Subaru of El Cajon

Dec 24, 2021 -

TAMMYBETTIS responded

Tim That you for the generated response. You have my contact info on file. I will wait for you to reach out to me to complete there work and inspection I previously requested.

December 20, 2021

Very good experience from the online engagement to the delivery of vehicle. Appreciate the timely responses and active engagement by all involved. Thanks! More

by JASON.CASALLA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rone Isho, Mike Rahmani
Report | Print
Dec 21, 2021 -

Summit Subaru El Cajon responded

Thanks! We're glad to hear that you had a great and easy experience from speaking to someone online all the way to purchasing your vehicle! We hope you enjoy your nee ride and hope to see you again soon! Paul Fillmore General Manager Subaru of El Cajon

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