Summit Subaru El Cajon

Summit Subaru El Cajon responded

19outback, Thank you for bringing your concern to our attention. We are opening up an investigation to learn more about your case. If you could provide your name and contact information we'd be glad to help resolve your concern. Please contact me at (619) 440-0404 so that we could resolve this in a timely manner. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for your positive review and thank you for bringing your dog! Here at Subaru of El Cajon we love when clients bring their pets. You should find special station stations across the dealership that have water bowls and toys for our special guests. Also, we thank you for your positive comments on the service that Angel provided. He is one of our best. Tim Anderson Fixed Operations Subaru of El Cajon

Summit Subaru El Cajon responded

Communication is key! Thank you for letting us know that Ray kept you informed and ensured you had a ride back and forth from work. Here at Subaru of El Cajon, it is our mission to help make your experience exceptional. We appreciate your business and your positive feedback. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Jose, WOW! Thank you for the huge compliment that we are the best service department "hands down"! We strive to please and appreciate your review. Please know that I always available to help should you have the need to reach out to me directly. Thank you, Ricardo Orozco Service Manager Subaru of El Cajon

Summit Subaru El Cajon responded

This is a great compliment to us and our team, thank you kindly. We strive every day to provide exceptional service and it is greatly appreciated when we receive reviews like yours. Thank you for your loyalty and for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Mike, Thank you for the positive 5-STAR review of your experience with both our sales AND service departments. We all work together to provide exceptional service to our clients and it is appreciated when we hear such positive feedback. We hope we have your loyalty for years to come. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

At Subaru of El Cajon we strive to deliver a quick, easy and seamless service experience, and it is great to learn that this is the level of service you received. You can count on us to be upfront and totally transparent. And, if you ever experience anything different, please let me know personally. Thank you for your loyalty and thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Your positive review and your recognition of our efforts is greatly appreciated. Here at Subaru of El Cajon, it is our mission to go above and beyond to deliver an exceptional experience. I am personally please to have helped make a difference. We appreciate your loyalty and your business. Ricardo Orozco Service Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Jack, Thank you for letting us and other know that we were helpful and accommodating during your service visit. Our recommendations for future visits are meant to inform you of items that may soon be of concern. It is our job to help our clients keep aware of issues that may effect the efficiency and safety of their vehicles. We appreciate that you appreciate this service. Thank you, Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Brenda, Thank you for your positive feedback on how easy it was to make an appointment online. We have worked hard to refine this process. Ray and Angel are two of our best Service Advisors, and we are glad to know that they worked together to deliver your vehicle ahead of schedule. We appreciate great clients like you, thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon