Summit Subaru El Cajon

working with rick was great 45 minutes to get car on orrder. in picking up car took about 3.5 hours due to not enough people to process dmv paperwork. should have been out in less than an hour orrder. in picking up car took about 3.5 hours due to not enough people to process dmv paperwork. should have been out in less than an hour More

Staff is very helpful,kindness and friendly. I will definitely go back and buy another subaru. I'm thinking on the new solterra. I will definitely go back and buy another subaru. I'm thinking on the new solterra. More

I haven't dealt with Subaru for a long time but all the time that I have had them and worked with them they been great. Mice service advisor Ray does a great job. time that I have had them and worked with them they been great. Mice service advisor Ray does a great job. More

I used to drive across the city to come to this dealership. My regular technician, Angel, was the most helpful and sincere person I have worked with before. After arriving today, I find out he is n dealership. My regular technician, Angel, was the most helpful and sincere person I have worked with before. After arriving today, I find out he is no longer working for subaru of El Cajon and I have a new technician. My new technician seemed okay, but kept belittling me when I brought up my car issues. I have now been waiting 4 hours for them to check my car. But when I brought this up to Ray, he said the appointment time was when we check in with technicians not when they work on the car… instead of just apologizing and taking accountability I have been thrown excuses as to why it’s my fault I have to wait so long. Keep in mind I already had an appointment and already know the issue with my car that I’m asking for them to quickly fix. It’s so sad to see how quickly downhill dealerships can go but I will not be returning to Subaru of El Cajon for the foreseeable future. There are way too many trusted mechanics and other reputable subaru dealerships in San Diego and much closer to me. Please DO NOT come here if you don’t want to wait all day just to get a call back… UPDATE: they were never able to even fix the axles which I had come in to get changed. After a whole day of waiting around the dealership and only for them to tell me what I already knew was wrong with it. I am quite livid and holding back a lot of what I wish I could say. I understand it gets busy, but I had an appointment already AND it seems insane they can’t even check my car within the first 4 hours of me dropping it off. It’s bad. More

They are very helpful and quick with their services. I've had no problems with them. I've had no problems with them. More

I just got my car back,after paying $8000 on repairs,now my air conditioner doesn't work. It's always something.. my air conditioner doesn't work. It's always something.. More

Good people. Rick was easy to work with, no pressure and no trick sales. Love it!! Rick was easy to work with, no pressure and no trick sales. Love it!! More

Very respectful and professional experience. Salesman was great. Very good overall experience. I would recommend to another person. Salesman was great. Very good overall experience. I would recommend to another person. More

Made appointment over the phone and I was accommodated the next day. The service staff are friendly and seem to be hardworking. Angel was attending another customer when I got in, but another service staf the next day. The service staff are friendly and seem to be hardworking. Angel was attending another customer when I got in, but another service staff took care of me right away. Angel was understanding and answered my questions and took care of my needs. Thank you to all the mechanics/technicians and service staff! More

Angel was waiting for me, it seemed and was very very accommodating. Said it would take about 2 hours for my windshield replacement and it was done faster, showed me to my car and I was happy. accommodating. Said it would take about 2 hours for my windshield replacement and it was done faster, showed me to my car and I was happy. More