Summit Place Kia - Service Center

Dan Peterson is a great communicator. He responds to my emails quickly. He follows through with making/keeping appointments. Dan goes above and beyond to make my wait time as short as He responds to my emails quickly. He follows through with making/keeping appointments. Dan goes above and beyond to make my wait time as short as possible. His professional courtesy is an added bonus. Cars that require service is a fact of life. Dan makes the overall experience pleasant. More

To buy a car wonderful and the service Manger Marcus Rexford excellent. Service Mechanics just a joke. 9 months to figure out a problem and still not fixed. ALSO LIED TO . PART supposedly replaced and Rexford excellent. Service Mechanics just a joke. 9 months to figure out a problem and still not fixed. ALSO LIED TO . PART supposedly replaced and it was not. I fo not appreciate dishonesty. More

This service department is changing the game on how customers should be treated. Everyone in the service department is friendly and the mechanics are knowledgeable. Best dealership I have been In. customers should be treated. Everyone in the service department is friendly and the mechanics are knowledgeable. Best dealership I have been In. More

I was having engine problems with my KIA. I went to another dealership n they denied my service problem without even trying. So I took my car to Summit Place KIA in Auburn Hills. I had the best servic another dealership n they denied my service problem without even trying. So I took my car to Summit Place KIA in Auburn Hills. I had the best service representative ever (Dan) he kept me updated through the whole process of my car repair. He would call me to let me know if there was a delay or back order for my car parts. He was just the best. Dan you are the man!!! And you are a man of word. Thank you for making this process easy for me. You are the reason I will service my car from this dealership from now on. More

I've been a loyal customer at Summit Place Kia for the past 10 years. During that time, my experiences with the service/repair department have been outstanding...until my phone conversation with "Mike" e past 10 years. During that time, my experiences with the service/repair department have been outstanding...until my phone conversation with "Mike" earlier this week. (He did provide his last name) I tried to set up a repair appointment. Mike started off by verbally unloading his anger regarding his work schedule, being on his feet all day, only three people doing work, and being too busy all without a break. "That's why none of your phone calls were returned...I'm too busy!" I explained the work I needed done. Right after I finished, he asked, "What do you need done to your car?" I repeated myself and then commented that he and his team must be having a tough day today. I said to him, "A lot of businesses are short handed at this time" He lost it...telling me "You don't understand". He did swear at me. I let him know that he was not providing good customer service and, in fact, speaking un-professionally and not being helpful. I got handed more verbal insults. He ended the conversation with, "We don't want your business! Go somewhere else!" and hung up the phone, More

Our salesperson Bryan was courteous and professional from the moment I walked in looking for a specific car to the moment I drove off in that car. He was knowledgeable about the vehicle and I appreciate him the moment I walked in looking for a specific car to the moment I drove off in that car. He was knowledgeable about the vehicle and I appreciate him not try to sell me anything other than what I said I wanted to see. More