Summit Place Kia

This is the third car I have purchased at Summit Place Kia. The first time I visited the dealership, I was frustrated with car shopping. I had gone to other brand dealerships and was treated like I was wa Kia. The first time I visited the dealership, I was frustrated with car shopping. I had gone to other brand dealerships and was treated like I was wasting their time. From the moment I walked into Summit Place Kia I felt like I was their only customer although the showroom was very busy with other customers. My visit this time was no different. My purpose for visiting this time was to have service take a look at my Rio. The gentlemen in the service area were very attentive and immediately greeted me, listened to my concern and immediately started checking my car. The warning light on my dash indicated a problem with one of the tires. They found it right away and took it in to fix it. While they worked on the tire, I visited the show room just to see what was happening there. Again, I was greeted with a smile and handshake and Cody asked if I needed any help. I could see a used Sorento outside the showroom window and asked about it. I have wanted a Sorento for a very long time. I was able to talk to Ozzie and let him know where I needed to be for a payment. Ozzie suggested I take the Sorento for a ride and he would see what he could come up with. I drove it, fell in love and came back drooling. Jack introduced himself and walked me back to the showroom. I could write a book about the team at Summit Place Kia. They are all truly genuine, caring, respectful, kind and professional people. They work hard to provide excellent service before and after the purchase of a vehicle. It has been my pleasure to send friends and family into this awesome business. My visit ended with me purchasing a 2011 Sorento. I officially own my 3rd Kia and I know I will return for my 4th and then my 5th and then......... I do not see my relationship with Summit Place Kia ending. Not only does Kia offer a great product but Summit Place Kia offers the best service before and after the sale. Thank you to the entire staff, Carla Dombrowski More

Cody was very respectful on my budget and which car I was looking for. With my credit I didnt think I could get anything, before I knew It i was driving a kia optima! Cody did exactly what he said. I went to looking for. With my credit I didnt think I could get anything, before I knew It i was driving a kia optima! Cody did exactly what he said. I went to three other dealerships before and was treated as if they didnt want my business because i had lower credit score. Exception service and I will be a sending all my business to cody! Plus he gave me lifetime oil changes for under ten dollars for life! More

Come to find out I am not the only person to have an issue with the final sale contract of a new car with Summit Place Kia of Waterford (a post-purchase search of reviews shows this). The car price itse issue with the final sale contract of a new car with Summit Place Kia of Waterford (a post-purchase search of reviews shows this). The car price itself was rolled up just under four thousand dollars and was explained initially as a finance fee. After that lie was busted by the finance company, I was told something else. I was unlucky as I did not follow my gut by sleeping on the deal and the paperwork. Mostly I am bothered by the purchase because I could have gotten more features in the car given the price I am paying. Worse is that the dealership won't make it right, because of course, they got lucky and got over on me. Each time I go in there (for service), I think I leave angry or at the very least, disgusted. Their treatment in the service department is sub-par and I do much better with the local shops. I hope others have better experiences with them. At the most I just find them completely untrustworthy, but who should trust a car salesman, right? More

Friendly staff! Worked hard to get me into a new car that I wanted that was affordable without an outrageous rate even though my credit wasn't great. that I wanted that was affordable without an outrageous rate even though my credit wasn't great. More

My wife and I came to Summit Place Kia in Waterford on Fri 11-11-11 after having a bad experience at Jeffery Kia in Roseville on thurs 11-10-11. We were immediately greeted by Ryan who answered our questi Fri 11-11-11 after having a bad experience at Jeffery Kia in Roseville on thurs 11-10-11. We were immediately greeted by Ryan who answered our questions about the optima that we were looking at, which happened to be the hard to find blue color that I wanted. He got keys and let us checkout the inside. We mentioned our low trade-in price that Jeffery quoted us on our current vehicle and he said that in only 15-20 mins he could have their people give us a price for it. We said sure since Jeffery took an hour to do that quote. Sure enough they came up with a much better price in only 15 mins that I agreed was a fair trade-in value. So we went inside to talk about payments. I was given a quote on the new optima but didn't have time that evening to finish the sale with Ryan, his sales manager Ozzie did come talk to us before we left. He guanteed us that he would get us the payment that we wanted, I told him we'd be back on sat 11-12-11. We came back on sat and worked with Ryan and Ozzie, they got our payment that we wanted and we bought it. We are really glad we came to Summit. We really liked Ryan and Ozzie. Very friendly and honest staff. They didn't hide any numbers from us, they explained every charge on the bill of sale. I will definately be recommending them to anybody I know thats interested in a Kia. More

WOW!! What a bad dealership!! When I purchased my brand new Forte EX from the dealer in Waterford, the dealership seemed to be fair and have somewhat decent customer service. Well, becuase I have to return new Forte EX from the dealer in Waterford, the dealership seemed to be fair and have somewhat decent customer service. Well, becuase I have to return to the dealer for Oil Changes, Warranty, and recalls, I realized just how bad this company treats people! They will do anything to get you to purchase a vehicle, but after that its all down hill. The Service Manger - a female (not sure on her name) is the WORST! Always rude and makes me extremely uncomfortable. To say the least...I feel physically sick when I know I have to go to this dealer to get my car serviced. She should be fired; there are so many other people who could easily do her job and do it while having good customer service. RUDE RUDE RUDE! Oh, and just a tip - their online appointment scheduler for service doesn't work and hasn't since I bought my car (8/2010) and they are aware, just they just don't care period. Stay away from this dealer. I plan on giving all bad customer reviews all over the web and anywhere else this dealership comes up. Rude/trashy people!!! More

I went there tonight positive that they would not get me into the vehicle that I wanted. They worked long and hard to get me into the van I wanted at the price I needed. I drove out with the van tonight. into the vehicle that I wanted. They worked long and hard to get me into the van I wanted at the price I needed. I drove out with the van tonight. I highly recommend Summit Place KIA to all my friends and family. More

I have never been treated so badly before, I would never have gone to this dealership if I would have known how bad the customer service I would receive on a vehicle they sold me that had problems would hav have gone to this dealership if I would have known how bad the customer service I would receive on a vehicle they sold me that had problems would have been! I am also in sales and I could never imagine treating someone so ignorant as they did me...stay away! More

1. We couldn't get a straight answer on the price of the car, only the monthly payment. 2. My credit score was lower, so I knew I needed special financing. But once I said I didn't want a cosigner, the sal car, only the monthly payment. 2. My credit score was lower, so I knew I needed special financing. But once I said I didn't want a cosigner, the salesman walked away, keys in hand, and started working with another customer. Twenty mins later I just left. He had no intentions of coming back. Shady...to the max. I went to the ford dealership down the road and got decent treatment and a car. Avoid this place. More

i have been to a few car places, all of wich were trying to get me into a car that i did not like or want.. then i went to kia, Spike the sales rep walked around with me just looking at the cars when i foun to get me into a car that i did not like or want.. then i went to kia, Spike the sales rep walked around with me just looking at the cars when i found my rio. he and ozzy even tho i had never bought a car before, talked to the banks pulled out all the stops and i was able to get my 2009 rio with no cosigner, and with a payment that i was asking for. this was the best experiance at a car delership that i have ever had, now i refur all my friends who are thinking about getting a car to go to KIA. they wont push you in a car you want and if you see one you like they'll do everything they can to make it happen within your terms. More