Summit Place Kia

I've been a loyal customer at Summit Place Kia for the past 10 years. During that time, my experiences with the service/repair department have been outstanding...until my phone conversation with "Mike" e past 10 years. During that time, my experiences with the service/repair department have been outstanding...until my phone conversation with "Mike" earlier this week. (He did provide his last name) I tried to set up a repair appointment. Mike started off by verbally unloading his anger regarding his work schedule, being on his feet all day, only three people doing work, and being too busy all without a break. "That's why none of your phone calls were returned...I'm too busy!" I explained the work I needed done. Right after I finished, he asked, "What do you need done to your car?" I repeated myself and then commented that he and his team must be having a tough day today. I said to him, "A lot of businesses are short handed at this time" He lost it...telling me "You don't understand". He did swear at me. I let him know that he was not providing good customer service and, in fact, speaking un-professionally and not being helpful. I got handed more verbal insults. He ended the conversation with, "We don't want your business! Go somewhere else!" and hung up the phone, More

Byron was super friendly and very knowledgeable. Our experience was fun, warm, and very efficient. Ken V. Jason D. experience was fun, warm, and very efficient. Ken V. Jason D. More

My experience at Kia has been absolutely amazing. I was greeted and kindly at the front desk and met Byron who listened carefully to my current needs and wants. He was able to come to a quick solution and greeted and kindly at the front desk and met Byron who listened carefully to my current needs and wants. He was able to come to a quick solution and give me the best possible offer and had me walking out with a smile on my face and my first car! More

Had an excellent experience at Summit Place Kia of Auburn Hills. Will Leger went above and beyond to make sure I was more than satisfied with my decision on a used vehicle. Will definitely be back, the next Hills. Will Leger went above and beyond to make sure I was more than satisfied with my decision on a used vehicle. Will definitely be back, the next time my household needs another vehicle. More

The best dealer to work with. Byron made the car buying process seamless. He was very courteous and accommodating. process seamless. He was very courteous and accommodating. More

Our salesperson Bryan was courteous and professional from the moment I walked in looking for a specific car to the moment I drove off in that car. He was knowledgeable about the vehicle and I appreciate him the moment I walked in looking for a specific car to the moment I drove off in that car. He was knowledgeable about the vehicle and I appreciate him not try to sell me anything other than what I said I wanted to see. More

Byron Kitchen gave me one of the best car buying experiences I could’ve had. He went above and beyond with helping me get out of my old car and into an amazing new Kia Forte. I could not be more tha experiences I could’ve had. He went above and beyond with helping me get out of my old car and into an amazing new Kia Forte. I could not be more thankful for his help and for summit place kia. Whatever he makes here, give him a raise. I will forever be a loyal kia customer because of him. More

Byron Kitchen was very Friendly and Helpful. Please give him a promotion! He’s Amazing! him a promotion! He’s Amazing! More

Byron is an incredible salesperson. He cares about each customer and makes sure you are getting the best deal customer and makes sure you are getting the best deal More

Wowwww excellent customer service. Byron was extremely helpful, he literally got me the deal of a lifetime! I would FOR SURE recommend! helpful, he literally got me the deal of a lifetime! I would FOR SURE recommend! More