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Sulphur Springs Chrysler Dodge Jeep RAM

Sulphur Springs, TX

4.3
299 Reviews
Call Dealership (866) 985-9741

1505 Industrial Dr W

Sulphur Springs, TX

75482

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299 Reviews of Sulphur Springs Chrysler Dodge Jeep RAM

August 25, 2023

Very good. Blaine Lawwill, outstanding sales. Very veteran friendly! Made buying a car fun again. More

by andybsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blaine Lawwill
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Aug 25, 2023 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Thank you so much for leaving us a review! I will pass this along to Blaine and the sales team!

June 08, 2022

I walked into this dealership today with no experience and not a clue what i was doing BUT the gentleman here were very patient, kind, and gave me one heck of a deal. i 100% recommend coming here!! More

by Alexis.Bero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avery Gibson, Scott Nottingham
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Sep 15, 2022 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Thank you very much for your feedback. We really appreciate it!!

April 15, 2022

Purchased a new to us truck today from Ryan Harrison and he was wonderful! Was very helpful, kind, easy to talk to and made sure we were completely taken care of! Will definitely be back and recommend to ot More

by Brittcollins2066
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Harrison, Brian Seely
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February 26, 2022

My Buying experience was a breeze. The saleswoman, Jane, knew I was heading down to Sulphur Springs Chrysler Dodge Jeep Ram dealership to test drive a vehicle. We made the deal. The te More

by W.Good
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Rice, Ashley Porter
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February 07, 2022

All the people in this dealership are ready to get you in a car ,and they make it fun.We had mrs.jane she is just awesome as she could be I never would have thought I would be driving my dream truck but here More

by Djwaymire
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane, Shawn Battreall
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January 08, 2022

This dealership sold a extended warranty that they didn’t honor. The truck was in the shop for more than a dozen times for the same issue, still under the manufacture warranty. The moment it was under the ex More

by Number 1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Boynton, Brian Seely, Ashley Porter, Scott Nottingham, Shawn Battreall
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Jan 25, 2022 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Sir, I am sorry you are unhappy with the way this has turned out, but there is more to this story that needs to be reported. The truck in question was your truck. You were buying a new truck and your son wanted to buy your existing truck. By doing that, however, you would forfeit the tax savings you would receive for trading the truck in. To help you with the taxes, we agreed to do an "in-and-out" where we count the truck as a trade so you receive tax credits, and then sell it right back to the buyer of your choosing (we make no profit on in-and-outs. They are done only as a favor to buyers who want the tax credit but want someone they know to have the vehicle). As you indicated in your review, you were completely aware of the issues that the truck had as your son was buying it. We did in fact sell you a warranty at your request in hopes that the necessary repairs would be covered. The warranty company would not cover pre-existing issues, however. We have processed your refund for the warranty.

Jan 25, 2022 -

Number 1 responded

So I am the “son” who you are talking about in your response. I am the current owner of the truck. When I purchased the truck, it had no pre-existing issues when I purchased it. I had taken the truck in multiple times before, and the service team was not able to definitively find an issue. It was multiple different issues within weeks of each other and there was no improvement to the truck performance or care after leaving the dealership. Speaking on the part of the warranty, I was offered (I did not request personally) a warranty by Sulphur Springs Dodge. I believe that if it is offered by the dealership then it is up to the dealership to confirm that there are no previous issues before offering a warranty that they later plan on not honoring. It was lazy on Sulphur Springs Dodge’s end for not checking before offering a service. Instead, they later revoked their offer because it was found out to have issues. And these issues can not be proved by Sulphur Springs Dodge due to their lack of investigation and documentation before offering the warranty.

September 24, 2021

I am so pleased and happy that I shopped at Sulphur Springs CDJR. The courtesy and help I received was wonderful. Jane Rice helped me with my vehicle purchase and I am happy with the vehicle she show More

by larry.b.good
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane E. Rice, Shawn Battreall
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September 23, 2021

Purchased 2 vehicles and each time everyone was fantastic! Cole was very helpful and exceeded our expectations! More

by candes_121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Boynton, Brian Seely, Ashley Porter, Scott Nottingham, Shawn Battreall
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August 31, 2021

Great dealership good people to work with everybody in every department ready to help with anything you need from bottle water to a new car More

by Txdld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Boynton, Brian Seely, Ashley Porter, Scott Nottingham, Shawn Battreall
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July 24, 2021

Blaine and Bo were both very helpful and went above and beyond to create a good car shopping experience. I would recommend them to friends and family. More

by Joanna Byrd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blaine Lawwill, Bo Bratton, Ashley Porter, Shawn Battreall
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