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Sulphur Springs Chrysler Dodge Jeep RAM

Sulphur Springs, TX

4.1
294 Reviews
As a premier Chrysler, Dodge, Jeep, Ram, and Wagoneer dealership near Greenville, we proudly offer an exceptional selection of certified pre-owned cars, trucks, and SUVs. Each vehicle undergoes a comprehensive inspection to ensure you receive only the highest-quality options. Browse our online inventory or visit us in person to find the pre-owned vehicle that best suits your lifestyle and budget. Our dedicated Finance Department is committed to helping you secure the best financing options tailored to your needs. Whether you're interested in purchasing or leasing, our finance specialists will work closely with you to structure affordable payment plans that fit your budget. Explore our competitive leasing options and get behind the wheel of your dream vehicle with ease. Keep your vehicle running at its best with the expert care of our state-of-the-art Service Department at Sulphur Springs CDJR. Our trained technicians use the latest diagnostic tools to quickly identify and resolve any issues, ensuring your Chrysler, Dodge, Jeep, Ram, or Wagoneer stays in peak condition. From routine maintenance to major repairs, we offer a full range of services and parts to keep your vehicle performing like new. Visit us at Sulphur Springs CDJR today to discover our wide selection of Chrysler, Dodge, Jeep, Ram, and Wagoneer vehicles. We look forward to helping you find the perfect vehicle for you!
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1505 Industrial Dr W

Sulphur Springs, TX

75482

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Showing 294 reviews

January 08, 2022

This dealership sold a extended warranty that they didn’t honor. The truck was in the shop for more than a dozen times for the same issue, still under the manufacture warranty. The moment it was under the ex More

by Number 1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Seely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Nottingham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Battreall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Boynton
Jan 25, 2022 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Sir, I am sorry you are unhappy with the way this has turned out, but there is more to this story that needs to be reported. The truck in question was your truck. You were buying a new truck and your son wanted to buy your existing truck. By doing that, however, you would forfeit the tax savings you would receive for trading the truck in. To help you with the taxes, we agreed to do an "in-and-out" where we count the truck as a trade so you receive tax credits, and then sell it right back to the buyer of your choosing (we make no profit on in-and-outs. They are done only as a favor to buyers who want the tax credit but want someone they know to have the vehicle). As you indicated in your review, you were completely aware of the issues that the truck had as your son was buying it. We did in fact sell you a warranty at your request in hopes that the necessary repairs would be covered. The warranty company would not cover pre-existing issues, however. We have processed your refund for the warranty.

Jan 25, 2022 -

Number 1 responded

So I am the “son” who you are talking about in your response. I am the current owner of the truck. When I purchased the truck, it had no pre-existing issues when I purchased it. I had taken the truck in multiple times before, and the service team was not able to definitively find an issue. It was multiple different issues within weeks of each other and there was no improvement to the truck performance or care after leaving the dealership. Speaking on the part of the warranty, I was offered (I did not request personally) a warranty by Sulphur Springs Dodge. I believe that if it is offered by the dealership then it is up to the dealership to confirm that there are no previous issues before offering a warranty that they later plan on not honoring. It was lazy on Sulphur Springs Dodge’s end for not checking before offering a service. Instead, they later revoked their offer because it was found out to have issues. And these issues can not be proved by Sulphur Springs Dodge due to their lack of investigation and documentation before offering the warranty.

September 24, 2021

I am so pleased and happy that I shopped at Sulphur Springs CDJR. The courtesy and help I received was wonderful. Jane Rice helped me with my vehicle purchase and I am happy with the vehicle she show More

by larry.b.good
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Battreall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane E. Rice
September 23, 2021

Purchased 2 vehicles and each time everyone was fantastic! Cole was very helpful and exceeded our expectations! More

by candes_121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Nottingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Battreall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Boynton
August 31, 2021

Great dealership good people to work with everybody in every department ready to help with anything you need from bottle water to a new car More

by Txdld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Nottingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Battreall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Boynton
July 24, 2021

Blaine and Bo were both very helpful and went above and beyond to create a good car shopping experience. I would recommend them to friends and family. More

by Joanna Byrd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Battreall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blaine Lawwill, Bo Bratton
July 16, 2021

Do not trust this dealership, the general manager is as dishonest as they come. I bought a 2016 Ford f350 dually from them, all the paperwork was completed. The loan was financed through my own credit u More

by The_holdenz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Nottingham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Battreall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bo great guy
Jul 16, 2021 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Hey Mike . My name is Shawn . I'm the GSM here at SS Dodge . I wanna first apologize for your headache that you feel you have to endure but also wanted to touch on a few things in your review . When we take a vehicle in on trade it automatically goes on our website . Sometimes those vehicles haven't been through service yet . They are all initially for sale but we also want to make sure that our vehicles are safe for our customers and families to drive . There are a few instances where we agree on numbers and then when it goes through the shop we find that it's has constant issues or is unsafe and we would rather send it the auction then have an angry customer who is upset because they just spent 25k and the vehicle keeps breaking . When you came in on Saturday I was able to retrieve your title to your trade and also have your down payment overnighted to you. I also know that we gladly put fuel in your vehicle for making your trip . We would rather you be upset that we didn't sell it to you then be upset that we sold you something that was unsafe and unreliable for you and your family . That vehicle is currently on the back fence to go to the auction but will remain on the website until it leaves . Please feel free to text or call me personally at 903-919-2538 if you have any other questions that I didn't touch on and we genuinely appreciate the opportunity to try and help .

Jul 17, 2021 -

The_holdenz responded

The problem is you're still trying to sell it at full price after telling me it was no longer for sale and only going to auction. I have 2 other people who have contacted you since then and were told it is definitely still for sale and they have all the screenshots verifying the same vin number.

June 21, 2021

Our salesman, Bo, was extremely helpful and knowledgeable. He made the car buying process seamless! We will definitely purchase a vehicle from him/the dealership again in the future. More

by Kristyn.todd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo
Jun 21, 2021 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Thank you so much for this great review Kristyn. Bo is fantastic!! Thanks so much for letting us work with you!

May 01, 2021

Very positive experience. We had to do a little negotiating, think that is to be expected on a purchase such as this. I can be a bit set on things and after several discussions the sales team met More

by Tolly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane Rice
April 18, 2021

They were very easy to deal with. Sales rep. was super nice and tried everything possible she could do. Thank y’all very much and will be happy to come see y’all again soon thanks More

by Robertlynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Nottingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Battreall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Boynton, Duane Stailey, Jeremy Hampton, Johnene McLarry, Jeremy Price, Karen Tittle
December 24, 2020

Cole and everyone at the dealership were outstanding! They were helpful in every way possible. We have NEVER had such a great car-buying experience! More

by Maxxman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Newsom