Sullivan Motor Company Inc

ON SUNDAY WE GOT A TRUCK, AND TWO DAYS LATER I RECD A TEXT MESSAGE SAYING YOU ARE APPROVED BUT YOU NEED TO SIGN THE FINAL PAPERS,WHEN I GOT THERE CAROL THE FINANCE MANAGER TOLD ME MY INTEREST HAD CHANGE TEXT MESSAGE SAYING YOU ARE APPROVED BUT YOU NEED TO SIGN THE FINAL PAPERS,WHEN I GOT THERE CAROL THE FINANCE MANAGER TOLD ME MY INTEREST HAD CHANGE AND MONTHLY PAYMENTS AS WELL, WITH BAD MANNERS, AND THE WORST CUSTOMER SERVICE, DO NOT COME HERE, I GOT IN TOUCH WITH 3 DIFFERENT EMPLOYEES GROM FINANCE DEPARTMENT AND ALL OF THEM WERE SO CARELESS ABOUT CUSTOMER, SINCE THEY DONT MAKE A DIME IF THEY SALE CARS OR NOT THATS WHY THEY ACT LIKE THAT, BE CAREFUL WHEN YOU SIGN THE PAPERS BECAUSE THE MONTHLY PAYMENTS AND INTEREST CAN CHANGE, AND THEY DONT MENTION THAT THE ONLY THING THEY WANT IS SALE WARRANTIES, ANYWAY WE WILL NEVER COME BACK I LEFT THE TRUCK AND I WAS A PRIOR CUSTOMER I CANNOT IMAGINE HOW THEY WILL TREAT THE NEW ONES, GOOD LUCK BE CAREFUL AGAIN WITH SULLIVAN MOTORS, THE FINANCE DEPARMENT EMPLOYEES ARE RUDE.. JUAN THE SALES EMPLOYEE, MY RESPECTS TO YOU…. YOURE THE BEST… WOTH OUT COUNTING THAT I PUT $88 DLLS IN GAS AND THEY REFUSE TO GIVE ME THE MONEY BACK SO I JUST LEFT, CAROL I HOPE THAT MONEY WILL HELP YOU… More

Very respectful and honest and open to helping me find the best deal possible on the vehicle I wanted the best deal possible on the vehicle I wanted More

Dealer work with me in helping get into a vetch of my choice excellent staff friendly Derek my salesman was extremely helpful and made my experience choice excellent staff friendly Derek my salesman was extremely helpful and made my experience More

I worked with Calvin at Sullivan Motors to purchase my new van. He was an awesome salesman. I was not there all day, he made my car buying experience a nice one. I will continue to send friends and famil new van. He was an awesome salesman. I was not there all day, he made my car buying experience a nice one. I will continue to send friends and family to Sullivan Motors and have them ask for Calvin. More

This was the first time I shopped for a car online. . the car I selected was in Arizona and I live in Texas.. “Derek” was excellent and answered all my questions.. I has numerous questions and he was al . the car I selected was in Arizona and I live in Texas.. “Derek” was excellent and answered all my questions.. I has numerous questions and he was always so prompt and courteous in answering them… If he didn’t know the answer he would always ask and get back with me.. More

Derek was very helpful. It was Overall a very good experience. We will shop here again. It was Overall a very good experience. We will shop here again. More

Let me just start with my TL:DR; I loved the experience i had when shopping with this company. They treated me very well and showed me everything within my budget and what i was looking for. Now for the l had when shopping with this company. They treated me very well and showed me everything within my budget and what i was looking for. Now for the long mushy part. NANO. "The King" Nano, was one of the best upfront salesmen I've ever delt with. My truck buying experience wasn't just a 1 day endeavor. I was shopping for weeks before i even came into SMC. Nano approached me in a very friendly manor and read my demeanor. The way he talked about pricing and its all about what i want. There was no pressure when i gave him a very wide price range to hit the top of the range. He showed me everything he could in the price range, even if it wasn't what i was looking for, he knew the more he showed me the more i could explain what i needed/wanted. When showing at the top of my price point he listened to my concerns, when showing at the bottom of my price points he listened to my needs. We eventually ended up on the perfect truck for me and my family. He is no push over during negotiations but he is a human and wants to make a sale as much as you want to make a deal. Come at him with honestly, transparency, and respect and i promise you, you will get NOTHING but that in return. Thank you Nano! Part duex: Ms. May over in the maintenance/repair department. She made sure every question i had about the truck, every concern i had, every single small neurotic thing i needed was taken care of. Not only did she do all this, she did it with a smile and REAL customer service. Not the BS you see in retail chains where they are super fake and nice to your face. She was real and had real answers and real responses. Part of my purchase was getting maintenance afterword for some upgrades. She was in constant communication with me and made sure i was taken care of every step of the way. She is an important part of the team at SMC and she was intrigue to making my purchase experience one of the best i have ever had. Thank you so much!!! 3. SMC was one of the best sales companies i have ever dealt with. I went to over 30 dealerships and drove over 100 trucks in the process of finding this perfect truck for me. 12/10 would recommend. If you are having ANY DOUBTS/concerns ANYTHING, be up front with them. Tell them hey man this is scarry, i promise you will be met with open arms and they will help you through the process. They care more about MAKING SURE YOU ARE HAPPY than then do a sale. They will make sure you are taken care of in a non pressuring way. More

Marquis is Extremely helpful, patient, willing to find answers to our questions, great customer service, pleasure to work with him answers to our questions, great customer service, pleasure to work with him More

I had a great experience buying my car from Derek. I would recommend using him to buy a car. I would recommend using him to buy a car. More