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Sullivan Honda
Torrington, CT
822 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 822 reviews
December 12, 2013
I gave the overall experience a three because while waiting for the service work to be completed, I was once again disappointed to not see current magazines for women available for reading. When the d waiting for the service work to be completed, I was once again disappointed to not see current magazines for women available for reading. When the dealership was Torrington Honda, there was always a variety of timely magazines for both men and women; now there aren't any for those of us who have to wait. And...this is even more important...I miss having cookies to munch on :) Seriously, it's the little touches that are memorable and tell your customers they are special. I am most happy to see the same staff each time I go in and know that there hasn't been a turnover of familiar faces. Anthony and Matt in the service department are fantastic and I expect to see them each time I'm there. Bob Russo is the best, he's friendly and very helpful. Since I moved to Torrington ten years ago I've purchased a 2009 Civic and leased a 2010 Civic and a 2013 Accord from your dealership. Knowing the employees are treated "right" is one reason I continue to come back...I don't want to drive to Avon or Watertown to purchase/lease/service my cars. But the waiting area needs a woman's touch - hint...hint. Thanks for the excellent service done on my cars! Kathleen Dane More
by KathleenDane
Employees Worked With
Matt at the service desk, Bob Russo
December 08, 2013
The entire experience was impressive, from my very first phone call, all the way through to picking up my car. I have been to quite a few dealerships and mechanics in my life, and I can say that without q phone call, all the way through to picking up my car. I have been to quite a few dealerships and mechanics in my life, and I can say that without question, that SULLIVAN HONDA is the best ever. More
by mvmeehan
Employees Worked With
Anthony
November 28, 2013
Mario was wonderful! He was so friendly and very knowledgeable about our Pilot! He pulled the car instead so we could look at it, because we have a baby and it was cold! He even went over the whole knowledgeable about our Pilot! He pulled the car instead so we could look at it, because we have a baby and it was cold! He even went over the whole car and set up my phone to answer in the car! The general manager Mark was just as great!! We went to other dealerships and they were by far the nicest! This team comes highly recommended! More
by Sarah215
Employees Worked With
Mario Daniele and Mark
November 19, 2013
I felt welcome from the minute I came to the dealership. Tom & Mike were friendly, very easy to work with and accommodating. I felt like the price was fair and they were certainly eager to please me and me Tom & Mike were friendly, very easy to work with and accommodating. I felt like the price was fair and they were certainly eager to please me and meet my needs. The transaction was quick and painless. I highly recommend them to friends and family. Thank you!! More
by doctortoce
Employees Worked With
Tom Rakyta
November 14, 2013
It was a pleasure to deal with Sullivan Honda!!! A no pressure atmosphire is very important to me!!! Mike Dumaine was more than accomodating during the purchasing process!!! The same goes for Jeff!!! My pressure atmosphire is very important to me!!! Mike Dumaine was more than accomodating during the purchasing process!!! The same goes for Jeff!!! My daughter is hearing impaired and both gentlemen took the extra step to explain about the vehicle and the buying process!!! We were treated as valued customers and thanked repeatedly for our business!!! I would highly recommend this dealership!!! More
by guitar10000
Employees Worked With
Jeff Cormier
November 07, 2013
June 2013, I bought a "Honda Certified" 2011 Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experien Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experiences with sales and service. So, we got the certified Pilot this year and were told by Torrington Honda about what the "Certified" program entitled us to; 4 years of free oil changes, etc, etc. What they didn't tell us however, is that you need a coupon booklet to redeem those rewards, nor did they give us a booklet. The salesmen had only been on the job for 2 weeks, I'd say it was an honest mistake. October 2013, time for the first oil change. Torrington Honda has been taken over by Sullivan Honda at this point. I take the Pilot for an oil change expecting it's covered by the Honda certification, only to learn that A) I need a coupon booklet to redeem the free oil changes and other rewards from the certification program, and B) since Sullivan's doesn't participate in the program - I can't get a copy of the coupon booklet that I was supposed to have gotten when I purchased the car. So wait, you can't give me a coupon booklet? You won't even sell me one? Nope. It's mind boggling that in today's high tech world we still have to rely on a coupon booklet for services? Don't you have some sort of electronic record of my purchase? But that's a Honda issue. And what kind of customer service is not participating in this Honda Certified program? You really can't get me a copy of the coupon booklet that I should have gotten anyway? It's not like I'm putting you out here, I just need the book. If I have the coupons I can take the car to another dealer, that's fine. And it's not a lot of money for each service, but $50-60 each time for 4 years adds up! Even if I don't have this car serviced with you, I would have at least still had a positive opinion of Sullivan's Honda. Had they given me the coupon book I would consider them the next time I am car shopping. Not helping me out there just cost them a customer. There are plenty of other dealers that want my loyalty of repeat sales and service. More
by cp75
Employees Worked With
Torrington Honda Sales and Sullivan Honda Service
October 14, 2013
I was able very easily to get a competitive price quote on a new car from my salesman and his manager, without the usual games about whether I'm ready to buy today, which is an oft-head question at other d on a new car from my salesman and his manager, without the usual games about whether I'm ready to buy today, which is an oft-head question at other dealerships that is impossible to answer without knowing what the price is going to be. I also liked the soft sell of the after-market items such as extended warranties, paint and upholstery protection, dent and scratch insurance, etc. Everyone there was courteous,; helpful, and responsive to all questions and concerns. More
by jimseidel
Employees Worked With
Mario Daniele, Tom Rakyta
October 12, 2013
Mike was an excellent sales person--friendly-professional-personable-great to work with-made our visit easy and the paper work went very smooth-plus he could answer my questions person--friendly-professional-personable-great to work with-made our visit easy and the paper work went very smooth-plus he could answer my questions on items with the car More
by cheesecake
October 08, 2013
Ben Wetmore extremely polite and was a pleasure to work with. His knowledge and professionalism made the experienct very satisfying and anxiety free. The car was ready on time and we were never made to w with. His knowledge and professionalism made the experienct very satisfying and anxiety free. The car was ready on time and we were never made to wait more than a few minutes. More
by Ulaost
