Sullivan Honda

Great Place - Highly recommended !! I have to partially echo another review; "Tom Neary was up front and honest" also Brandon Lorenzoni who was also as well. If I asked for more info or I have to partially echo another review; "Tom Neary was up front and honest" also Brandon Lorenzoni who was also as well. If I asked for more info or clarification about something, they got the answer to me and what they said held up throughout the process; which is certainly rare for used car buying, but not here. The visits were comfortable and informative and info straightforward. Tom and Brandon and the team at Sullivan Honda managed what others didn't: got me to but a car from a BRAND dealer rather than the usual private parties I normally purchase from AND I drove over an hour one-way to do so over three visits until I was ready to purchase at a price well better than the other regular dealers could offer! Any extra options I didn't choose right at the closing were questioned only with a low key "Any reason why, or just maybe not now?" - Comparatively speaking, I've had more pressure buying soccer cleats for my daughter. I'm sure I'm leaving out a few: The Service Manager (I think Bob Russo) had a hand in part of my decision, and Mario and a few others were always friendly to myself and family. More

great experience Tom Neary was up front and honest - answered all of my questions and provided additional details. Rob and Jeff put together an offer and financing tha Tom Neary was up front and honest - answered all of my questions and provided additional details. Rob and Jeff put together an offer and financing that supported my budget. This team was a delight to work with - never pushy or overbearing. This is the dealership that should be the "model" for all honda dealers. Thank you all for a wonderful experience! More

Fantastic! I bought the 2015 Civic Si and I'm loving it! I got an excellent deal. All the salesmen were extremely friendly and very helpful. I have absolutely ze I bought the 2015 Civic Si and I'm loving it! I got an excellent deal. All the salesmen were extremely friendly and very helpful. I have absolutely zero complaints. I would definitely recommend getting your next Honda from Sullivan Honda! More

Excellent This is the first time I brought my Civic to Sullivans. I needed a burned out brake light fixed. While there, the service technician noticed a soft ri This is the first time I brought my Civic to Sullivans. I needed a burned out brake light fixed. While there, the service technician noticed a soft right front tire. I had picked up a nail. Low and behold, I drove on the soft tire so I needed to replace it. Rather than just order the one tire, I choose to buy 4 from Sullivan Honda. My service rerpresentative was Marissa Greenwood. She was wonderful to work with. Very accomdating, kept me informed of everything, told me what the cost would be. Got the job done in a timely fashion as well. I believe Sullivans has acquired a new customer. More

Long-time satisfied customer We've been buying Hondas from this dealer since 1986, and we have never been disappointed. Whether it is buying or leasing new, getting routine servi We've been buying Hondas from this dealer since 1986, and we have never been disappointed. Whether it is buying or leasing new, getting routine service, or rarely needing warranty assistance, this dealership has never failed to make us feel like valued customers. We really appreciate their straight-forward style and friendly atmosphere. Formerly Torrington Honda, and now Sullivan Honda, continues to provide the great customer service we have come to expect. More

"Worth the drive to Sullivan's" It all started in 2013 when a friend called us about a great deal at Sullivan Honda. My husband and I took the drive from Waterbury to Torrington the It all started in 2013 when a friend called us about a great deal at Sullivan Honda. My husband and I took the drive from Waterbury to Torrington the next day with the exact car we wanted. And it was a great deal! Everyone there was so professional and friendly, no pressure. The mechanics in the service department are top notch therefore we will always go back to Sullivan Honda for all our service and new cars when we want to trade. Fred Artman SR. More

Solid. friendly service I had a great experience purchasing my used Honda Accord from Sullivan's. I walked in after visiting more than five other dealers, and sales rep Tom N I had a great experience purchasing my used Honda Accord from Sullivan's. I walked in after visiting more than five other dealers, and sales rep Tom Neary helped me find exactly what I was looking for. Sales staff is friendly and knowledgeable but not pushy. (Another plus, for females: The staff at Sullivan talks to *you*, not just the guy you may have with you, about your future vehicle!) The sale and financing went smoothly. When there was a problem with registration (unrelated to the dealership), business manager Jeff was very helpful in navigating the situation, which was cleared up in under 24 hours. If everything remains as positive as the sale, I plan on remaining a Sullivan Honda customer through to my next vehicle! More

Enjoyable car buying experience If you are in the Torrington area and looking for a Honda I recommend Luis Serrano as your next salesman. I am not a fan of pressure sales, nor do I If you are in the Torrington area and looking for a Honda I recommend Luis Serrano as your next salesman. I am not a fan of pressure sales, nor do I like dealing with the salesperson who gives me the "what would it take to put you in this car today" pitch. Luis is a great salesperson who provided us guidance in a relaxed and comfortable way. While browsing the lot looking at cars Luis approached us with a smile and introduced himself. He shook our hands and offered to answer any questions we had and then gave us space to carry on with our search which made for a good first impression. When we did have questions it was evident that he knew his products and was able to explain things in a way that was easily understood. We were never pressured or misguided which I appreciated and I was sure to let him know at the end of the visit. In the end, we did not leave with a car however that had nothing to do with Luis; in fact we look forward to working with Luis again in the future and would recommend him as a salesperson to anyone who appreciates a comfortable car buying experience. Sincerely, Dave and Wendy More

Excellent team I was lucky to connect with Mario who asked a few questions and then showed us exactly the right CRV for our needs. He was knowledgable, helpful, and I was lucky to connect with Mario who asked a few questions and then showed us exactly the right CRV for our needs. He was knowledgable, helpful, and very competent. We purchased the car and came back a few days later to pick it up. The paperwork was handled smoothly, the price was good, and they dealt fairly with a trade-in. Mario spent time going over the car's electronics with me and made sure I was completely comfortable before I left. This dealership made buying the car a pleasure. More

Easiest car purchase ever! I purchased a CR-V (my 5th Honda). Having purchased many new cars in the past, this was by far the most painless, easiest and hassle-free transaction I purchased a CR-V (my 5th Honda). Having purchased many new cars in the past, this was by far the most painless, easiest and hassle-free transaction ever. Everyone at Sullivan was a joy to work with and very pleasant, especially the salesman, Mario Daniele. I am used to being pressured into adding this or that, which was not the case at this dealership. They listened and delivered. During the more than hour drive north, I passed at least 2 other Honda dealerships but went to this one because they have treated me right in the past (Service Dept) and I read great reviews about them. It was well worth the longer drive. In ten years when I need a new Honda, I'll be back! More