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Sullivan Cadillac - Service Center

Ocala, FL

4.5
423 Reviews
Call Service Center (352) 732-4700

423 Reviews of Sullivan Cadillac - Service Center

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September 08, 2024

Stephaine was so polite very knowledgeable on what was going on with my car. Only thing I was surprised about was how much the labor bill was. More

by CINDY.WHITING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in service. Excellent
Report | Print
Sep 10, 2024 -

Sullivan Cadillac responded

Thank you for your review! We're glad to hear that Stephanie provided you with polite and knowledgeable service regarding your vehicle. We appreciate your feedback about the labor costs and will take it into consideration as we strive to maintain transparency. We hope to see you at Sullivan Cadillac again soon! Sincerely, The Sullivan Cadillac Team

September 07, 2024

The service department personnel is good. Edwin is a pleasure to work with and Chuck is a very knowledgeable and helpful mechanic. The waiting area needs some updating, though. In my opi More

by SCOTTMINOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Gruber
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. We appreciate your kind words about our service department, and we'll ensure your compliments to Edwin and Chuck are recognized. However, we understand your concerns regarding the sales experience. It’s vital that our customers feel valued and treated with respect during their vehicle transactions. We encourage you to reach out directly to us at Sullivan Cadillac so we can address your experience more thoroughly and work towards a solution. Your insights are important to us as we strive to improve our service. Thank you for sharing your thoughts. Sincerely, The Sullivan Cadillac Team

September 05, 2024

The Salesman was Courteous. The managers were professional. The Staff was personable. Everyone was friendly and conscientious. More

by Ken Foster
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
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Sep 05, 2024 -

Sullivan Cadillac responded

Thank you, Ken, for your wonderful review! We're thrilled to hear that you found our team at Sullivan Cadillac to be courteous, professional, and friendly. We aim to provide a personable experience for all our customers, and it’s great to know we succeeded in doing that for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

September 05, 2024

Sullivan always does a good job . Been going there for 15 years . Keep up the good work. More

by DEET655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Sullivan Cadillac responded

Thank you so much for your kind words! We truly appreciate your loyalty over the past 15 years. It’s always a pleasure serving you at Sullivan Cadillac. We look forward to welcoming you back again soon! Sincerely, The Sullivan Cadillac Team

September 04, 2024

Excellent customer service! Sales staff is there to work for you and get the best deal possible. More

by JERRY.HELLER47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We greatly appreciate your feedback about our customer service and sales staff at Sullivan Cadillac. It’s always our goal to provide the best deals for our clients. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

September 04, 2024

Excellent . customer service. Phoenix was so helpful and kind, and the time of service was fantastic. More

by NAVARRETEC10118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phoenix Davison
Report | Print
Sep 05, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you received excellent customer service from Phoenix at Sullivan Cadillac. We're dedicated to providing a positive experience, and it's great to know that we met your expectations. We look forward to serving you again soon! Sincerely, The Sullivan Cadillac Team

September 01, 2024

Great customer service Timely fashion in checking in Came back and gave and update on my car More

by PEACEHOLYSPECIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We greatly appreciate your feedback about the great customer service you received and our timely updates on your vehicle. At Sullivan Cadillac, we strive to provide excellent service, and it’s rewarding to know that we met your expectations. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 30, 2024

This was a major job on my SRX and it was handled very well. I was given time to get a second opinion which verified what the service department said. When it was time for service, I was able to secure More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estafania in service
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Sep 03, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with your car at Sullivan Cadillac. It's great to know that Estafania provided excellent service and kept you informed throughout the process. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 28, 2024

Edwin was my service advisor He did excellent job and takes good care of me More

by PATELFEVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin service advisor
Report | Print
Aug 29, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our service advisor, Edwin. At Sullivan Cadillac, we always strive to take great care of our customers. We look forward to seeing you again for your next visit! Sincerely, The Sullivan Cadillac Team

August 27, 2024

I think 2-1/2 hours is way too long for a oil change and tire rotation More

by karen7259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with anyone
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Aug 28, 2024 -

Sullivan Cadillac responded

Thank you for sharing your feedback with us. We understand that your wait time for an oil change and tire rotation at Sullivan Cadillac felt excessive. Your experience is important to us, and we appreciate your insights. If you’d like to discuss this further, please feel free to reach out. We hope to improve your experience on your next visit. Sincerely, The Sullivan Cadillac Team

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