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Sullivan Cadillac - Service Center

Ocala, FL

4.5
411 Reviews
Call Service Center (352) 732-4700

411 Reviews of Sullivan Cadillac - Service Center

Sort by
August 17, 2024

Dennis and his team always go above and beyond to make sure their customers are satisfied. Thanks again! More

by rick@midfloridaglass.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Woods
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Aug 20, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We truly appreciate your feedback and are glad to hear that Dennis and the team at Sullivan Cadillac exceeded your expectations. We look forward to welcoming you back soon! Sincerely, The Sullivan Cadillac Team

August 17, 2024

My service Adviser Mr. Edwin Mejia was excellent. He was punctual and very professional. It was a pleasure dealing with him. Everything went smooth and efficient. You n More

by isakly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We’re thrilled to hear that your experience with Edwin Mejia was excellent. At Sullivan Cadillac, we pride ourselves on providing professional and efficient service, and it's great to know Edwin made such a positive impact. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team

August 16, 2024

Great service as usual. ... I stayed and waited in the waiting room and I always appreciate the car wash! More

by DONNADORSEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector maybe??
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Aug 19, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you consistently enjoy great service at Sullivan Cadillac. It's wonderful to know you appreciate the car wash while you wait. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 14, 2024

Never a bad experience. No high pressure, very friendly. Service is always great when required. More

by GTODD0907
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you've had consistently positive experiences at Sullivan Cadillac. Our team strives to provide friendly and pressure-free service, and it's great to know that it's making an impact. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 09, 2024

The service was awesome, Friendly and courteous staff, the Waiting room great place to be More

by wayvonce1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Vaughan-Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We appreciate your kind words about the awesome service and our friendly staff at Sullivan Cadillac. It's fantastic to hear that you enjoyed our waiting room as well. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 08, 2024

So friendly and courteous, the break room while waiting for my car was awesome!! OmG More

by wayvonce1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Vaughan-Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Sullivan Cadillac friendly and courteous. It's great to know you enjoyed the break room while waiting for your car. We look forward to welcoming you back for your next visit! Sincerely, The Sullivan Cadillac Team

August 08, 2024

Had a check engine light on. Appointment was made for the next day. Drop off and pickup was extremely helpful, driver was very pleasant. Work was excellent. More

by rcretul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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Aug 09, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Sullivan Cadillac met your expectations, especially with the check engine light service. It’s great to know our drop-off and pickup services were helpful and our driver made a positive impression. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 07, 2024

Had to drive 45 minutes up to dealership for 5 minutes of lift gate calibration which should have been completed when $1000 lift gate repairs a month earlier were done. Then another 45 minute drive home. More

by KILPATRICKSTEVE59
Recommend Dealer
No
Employees Worked With
Unknown
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Aug 08, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that the need for a return visit for the lift gate calibration after your previous repair was inconvenient, and we appreciate your feedback. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to us directly at Sullivan Cadillac. We look forward to ensuring you have a better experience in the future. Sincerely, The Sullivan Cadillac Team

August 03, 2024

Had a 1 pm appointment, it was 3 pm before the oil change was finished. 2 hours is not acceptable. I can get better service at other oil change centers. More

by JAMESMILLER811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Jones
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Aug 05, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. We understand that a 2-hour wait for your oil change at Sullivan Cadillac is not what you expected. Your time is valuable, and we appreciate you bringing this to our attention. We’re always striving to improve our service, and we encourage you to reach out to us directly so we can discuss your experience further. Thank you again for sharing your concerns. Sincerely, The Sullivan Cadillac Team

August 03, 2024

The service department is very professional and very helpful. I called for an appointment and was given one the very next day. They are very accommodating More

by SIMS.SUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Aug 06, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that our service department was able to accommodate you swiftly and effectively. Your appreciation of our professionalism and helpfulness means a lot to us at Sullivan Cadillac. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

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