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Sullivan Cadillac - Service Center

Ocala, FL

4.5
423 Reviews
Call Service Center (352) 732-4700

423 Reviews of Sullivan Cadillac - Service Center

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October 04, 2024

Very pleasant and helpful staff. Makes you feel comfortable and takes care of their customers.. More

by njrfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We truly appreciate your positive feedback about our staff at Sullivan Cadillac. It's wonderful to hear that you felt comfortable and well taken care of during your visit. We look forward to welcoming you back next time! Sincerely, The Sullivan Cadillac Team

October 02, 2024

As expected, quality and responsive Tried to fix problem and the solution is a temporary fix More

by Drdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. We appreciate your comments and are glad to hear about the quality and responsiveness you've experienced at Sullivan Cadillac. We understand that a temporary fix can be frustrating, and we encourage you to reach out to us directly so we can address your concerns more effectively. We value your experience and are here to help. Sincerely, The Sullivan Cadillac Team

September 28, 2024

Very well organized in the service dept. Immediate service . POLITE EMPLOYEES. JOBS WELL DONE. THXS! More

by LEIGH7888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phoenix
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Sep 30, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you found our service department well-organized and our team polite. At Sullivan Cadillac, we strive to provide immediate and exemplary service, and your feedback truly confirms our efforts. We appreciate your support and look forward to serving you again soon! Sincerely, The Sullivan Cadillac Team

September 26, 2024

you do need to be able to handle any pending appointments when someone is out More

by REDROSE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stefanie in service
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Sep 26, 2024 -

Sullivan Cadillac responded

At Sullivan Cadillac, we strive to ensure our customers have a seamless experience, and appreciate your 5 star rating. If you have any concerns or would like to discuss this further, please feel free to reach out to us directly. Thank you for your insights! Sincerely, The Sullivan Cadillac Team

September 26, 2024

Prompt, courtiest service. Found nail in tread. Declared it non-fixable with patch or plug. I am not sure of "why", since the nail was centerline on tread, not on the side w More

by sailortom122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Sullivan Cadillac responded

Thank you for your feedback, we appreciate your visit to Sullivan Cadillac. We understand your uncertainty regarding the tire assessment, and we encourage you to reach out to us directly to discuss this further. Your experience is important to us, and we strive to ensure our customers feel confident in our service. We hope to assist you again in the future! Sincerely, The Sullivan Cadillac Team

Sep 27, 2024 -

sailortom122 responded

I experienced low air pressure warning on my 2023 Cadillac CT5 left rear tire. Milage 6400 miles; usually too early for a nail penetration. Dealer confirmed nail entry centerline directly on tread. She averred that the Michelin 3134MS low profile tires could not be patched or plugged. My experience is that a nail penetration on the side wall cannot be fixed; tread penetration centerline is fixable. My"free" air with new car and tire warranty did not apply so it cost me almost $500 to drive home. Why can this MIchelin tire not be patched or plugged?

September 23, 2024

Service department was great. They were professional and the wait time was minimal. Enjoyable experience More

by CTOMPKINS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
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Sep 24, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had an enjoyable experience with our service department at Sullivan Cadillac. Our team strives for professionalism and efficiency, and it's wonderful to know that we met your expectations. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

September 18, 2024

Very efficient. Service department was organized and on top of things. PHOENIX helped as soon as I walked in the door. Allen advised regarding my tire. Outsta More

by LEIGH7888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
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Sep 19, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience at Sullivan Cadillac. It's great to know that Phoenix and Allen provided you with outstanding service and took care of your needs efficiently. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

September 15, 2024

The staff was nice and helpful. Only complaint was the mechanic left black grease and dirt all over my light grey dash by the starter button. I’m sure this happens and he just forgo More

by louisemodlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 17, 2024 -

Sullivan Cadillac responded

Thank you for your feedback! We're glad to hear that our staff was nice and helpful during your visit to Sullivan Cadillac. We appreciate your understanding regarding the issue with your dash. We strive for excellence in every aspect of our service, and we will certainly address this with our team to ensure it doesn’t happen again. Thank you for taking the time to share your experience, and we look forward to assisting you in the future! Sincerely, The Sullivan Cadillac Team

September 13, 2024

2 tires inflated to 37psi and should have been 30psi you could not access my points and I do not know how to run your aps or what to do could not skip name so picked the first name More

by RJM1CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that you had concerns regarding the tire pressure and accessing your points. At Sullivan Cadillac, we appreciate your feedback as it helps us improve our services. If you need assistance with our app or have any further questions, please don’t hesitate to reach out to us directly. We're here to help you. Sincerely, The Sullivan Cadillac Team

September 08, 2024

Service consultant could benefit from additional customer training. I was not greeted, she did not introduce herself or ask who I was. The first thing she said was ‘do you have your keys” More

by lorichale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Adaro
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Sep 10, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand your concerns about the service you received at Sullivan Cadillac. We appreciate your feedback regarding the interaction with our service consultant as we strive for excellent customer service. If you have further thoughts or specifics you'd like to discuss, please feel free to reach out to us directly. We value your input and look forward to improving your next visit. Sincerely, The Sullivan Cadillac Team

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