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Sullivan Cadillac - Service Center

Ocala, FL

4.5
412 Reviews
Call Service Center (352) 732-4700

412 Reviews of Sullivan Cadillac - Service Center

Sort by
August 23, 2023

Professional at its best. Jake and Enoch are great at their jobs and both deserves a pay increase More

by kingpinn8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake , Janie Mosley
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Aug 25, 2023 -

Sullivan Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Sullivan Cadillac Team

August 23, 2023

I am quite pleased with the service I received. Jerry is a consummate professional and I will always return for my car's service. More

by GILBERT_SALTER_JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Archie
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Aug 25, 2023 -

Sullivan Cadillac responded

Thank you for the wonderful review, Gilbert! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

August 21, 2023

You folks make having your car serviced which by any barometer is taxing at best a pleasant experience, and a special thank you to Casandra who kept me informed every step of the way. Keep up the great More

by carlocat11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Tucker
Report | Print
Aug 23, 2023 -

Sullivan Cadillac responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sullivan Cadillac Team

August 20, 2023

Great service department - easily the best in the area. I had a great experience with great customer service. More

by REAPERJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Lawler
Report | Print
Aug 22, 2023 -

Sullivan Cadillac responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Sullivan Cadillac Team

August 19, 2023

Service is always good here. From making the appointment to having the car washed before it comes back to you. More

by MICHAELCARALLI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Smith
Report | Print
Aug 22, 2023 -

Sullivan Cadillac responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Sullivan Cadillac. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Sullivan Cadillac Team

August 19, 2023

Service is quick, efficient and very professional. I drive 30 miles to get service work completed. GREAT job! More

by KSYANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley
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Aug 22, 2023 -

Sullivan Cadillac responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sullivan Cadillac Team

August 18, 2023

Had a mechanic ride with me to hear a noise. Gound, fixed next day. Excellent! More

by MFRANCIS7662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know name
Report | Print
Aug 21, 2023 -

Sullivan Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

August 16, 2023

Quick! Easy! Efficient! Matt has been very helpful, not only on this particular visit, but on the few telephone calls I've made to him with questions. More

by Samme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sowell, Service Consultant, Luke Reynolds
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Aug 18, 2023 -

Sullivan Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Sullivan Cadillac Team

August 16, 2023

The people that work for Sullivan Cadillac make the purchase or leasing a pleasure. People like Bob Vetrano More

by wreckd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Sullivan Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

August 12, 2023

Excellent service. Jamie does a great job. Technicians solved all maintenance issues. Sullivan is our Cadillac dealer of choice. More

by FLGERTCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie in service
Report | Print
Aug 15, 2023 -

Sullivan Cadillac responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Sullivan Cadillac Team

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