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Sullivan Cadillac - Service Center

Ocala, FL

4.5
411 Reviews
Call Service Center (352) 732-4700

411 Reviews of Sullivan Cadillac - Service Center

Sort by
October 19, 2024

Best srvice department ever. They are knowledgeable and caring and I cannot thank them enough for all they do More

by millsapsnicole
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis and Phoenix
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Oct 22, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We truly appreciate your feedback about our service department at Sullivan Cadillac. It’s wonderful to hear that you found our team knowledgeable and caring. We’re here to assist you anytime and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

October 17, 2024

Feedback from the Service lady was not good. I didn’t know when my car was gonna be done. I think her name was Stephanie. She just did not feedback well at all. They had to order and they didn’t More

by montgomerydarren2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Oct 24, 2024 -

Sullivan Cadillac responded

Our team has acknowledged this review.

October 17, 2024

First time I had my new car serviced here for the oil change and tire rotation. I feel the service department did a great job. Thanks guys More

by blgunkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department for your oil change and tire rotation. At Sullivan Cadillac, we strive to provide top-notch service, and we appreciate you choosing us for your vehicle's maintenance. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

October 16, 2024

This was the first time buying a vehicle on line. The final price was good More

by johnsonw7575
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Sullivan Cadillac responded

Thank you for your review! We're glad to hear that you had a positive first experience buying a vehicle online with us at Sullivan Cadillac. If you have any further questions or need assistance, please don’t hesitate to reach out. We hope to serve you again in the future! Sincerely, The Sullivan Cadillac Team

October 16, 2024

The people employed at this dealership have been a constant and consistent joy to work with. Each issue I’ve encountered has been lighter because of each person’s care for my wellbeing. More

by BEABUZ7600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 18, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about the team at Sullivan Cadillac. It’s great to hear that our staff has made your experience enjoyable and has helped lighten any issues you've faced. We look forward to continuing to serve you and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

October 12, 2024

I had a terrible experience with the service department last time I was there. Not happy Edit: I went back to the dealership and was taken care of and I will be coming back for the health of my car. More

by gretchenabaez1416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was service department
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Oct 14, 2024 -

Sullivan Cadillac responded

Thank you for sharing your updated experience with us. We're glad to hear that your most recent visit to Sullivan Cadillac was positive and that you will be returning. We look forward to assisting you and ensuring your vehicle remains in great condition. See you next time! Sincerely, The Sullivan Cadillac Team

Oct 18, 2024 -

gretchenabaez1416 responded

I was contacted by Dennis woods the service manager at Sullivan and he took care of everything and the most important part for me. He explained everything to me. I left satisfied and happy with the whole experience.

October 09, 2024

A simple tire patch cost $53. 00 and took nearly 2 hours. I cannot say the cost or the wait was a good experience. More

by george.a.ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recogize the service person
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Oct 09, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that you found the cost and wait time for your tire patch to be less than satisfactory. At Sullivan Cadillac, we strive to provide quality service in a timely manner, and your feedback is important to us. Please feel free to reach out directly to discuss your concerns further. We appreciate your input and hope to serve you better in the future. Sincerely, The Sullivan Cadillac Team

October 04, 2024

Very good experience as usual Dennis Woods is top notch he always is on top of everything I'M very meticulous about CT5 Blackwing and Sullivan Cadillac takes care of me every time. Fantastic service Depart More

by Mikemcquade13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Sullivan Cadillac responded

Thank you so much for your kind words about Sullivan Cadillac, and for recognizing Dennis's top-notch service! We’re thrilled to hear that your experience with the CT5 Blackwing has consistently met your high standards. Our team is dedicated to providing fantastic service, and it's wonderful to know that we are taking great care of you. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

October 04, 2024

Very pleasant and helpful staff. Makes you feel comfortable and takes care of their customers.. More

by njrfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We truly appreciate your positive feedback about our staff at Sullivan Cadillac. It's wonderful to hear that you felt comfortable and well taken care of during your visit. We look forward to welcoming you back next time! Sincerely, The Sullivan Cadillac Team

October 02, 2024

As expected, quality and responsive Tried to fix problem and the solution is a temporary fix More

by Drdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. We appreciate your comments and are glad to hear about the quality and responsiveness you've experienced at Sullivan Cadillac. We understand that a temporary fix can be frustrating, and we encourage you to reach out to us directly so we can address your concerns more effectively. We value your experience and are here to help. Sincerely, The Sullivan Cadillac Team

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