Sullivan Cadillac - Service Center

Sullivan Cadillac responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us regarding your Lyriq. The team understands your concerns about the service delays and miscommunication during your visit, as well as the ongoing GPS issue. We strive for attention to detail and thorough knowledge of our vehicles at Sullivan Cadillac. Please reach out to us directly so we can discuss this with you further. We value your input and want to make your next experience a positive one. Sincerely, The Sullivan Cadillac Team

Sullivan Cadillac responded

Thank you for taking the time to share your experience! We're thrilled to hear that everything went well and that you were satisfied with our service at Sullivan Cadillac. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

Sullivan Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience at Sullivan Cadillac. Our team is dedicated to providing top-notch service, and your kind words mean a lot to us. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

Sullivan Cadillac responded

Thank you for the kind words! We're thrilled to hear about your positive experience with Reese at Sullivan Cadillac. We pride ourselves on having knowledgeable team members who create a welcoming environment for our customers. We appreciate your feedback and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

Sullivan Cadillac responded

Thank you for your feedback. We understand your concerns regarding the Certified Pre-Owned vehicle you purchased. At Sullivan Cadillac, we aim to maintain high standards in our vehicles and transparency in our sales process. We encourage you to reach out to us directly to discuss your experience further. Your satisfaction is important to us, and we want to ensure we address any issues. Sincerely, The Sullivan Cadillac Team

PONCEDUDE responded

My wife and I bought the 2018 XT5 Cadillac under the assumption and feedback given to us by the salesman, as our Caddy being a “CPO” vehicle. Reason for which we did not question the salesman or requested a Carfax report. He unfortunately, is no longer with your organization. Approximately 6 to 7 months ago, my wife and I went to trade in the Caddy for another vehicle at another dealership. The salesman at that dealership pulled up the Carfax. When the salesman gave us the information of the vehicle being in a prior collision, the appraisal of our Cadillac dropped by $10,000. It is then, that the salesman showed us the Carfax and the report on the collision of the vehicle as being major damage. My spouse and I were completely taken by surprise, and needless to say so disappointed that truthfulness and transparency, was not the gold standard of Sullivan Cadillac. Your sales manager, Mr. Richard Gruber, or general manager, have sent us multiple invitations to trade-in our Cadillac for another Caddy. In lieu of, what had transcribed previously, my spouse and I would never do or recommend anyone to do business with Sullivan Cadillac again. It has been a very disappointing experience. Considering the fact that we did not receive full disclosure about the vehicle, we would never consider purchasing another vehicle from your organization. The standard of Cadillac and the reputation of Cadillac has stood for itself for many years. Deceptive business practices are not the gold standard of Cadillac. However, word-of-mouth can carry much weight, especially when neighbors friends and family asked or inquire as to your personal vehicle.

Sullivan Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that you found working with us at Sullivan Cadillac to be excellent and professional, especially regarding the service on your 2024 Lyriq. We strive to make appointments easy and service timely, and it's great to know we met your expectations. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Sullivan Cadillac and that Stephanie was able to assist you so effectively. We appreciate you taking the time to share your feedback, and we hope to see you again soon! Sincerely, The Sullivan Cadillac Team

Sullivan Cadillac responded

Thank you for your wonderful review! We're delighted to hear that you found our team at Sullivan Cadillac to be friendly and prompt in servicing your vehicle. It's great to know that you appreciate the complimentary car wash as well! We look forward to serving you again in the future. Safe travels! Sincerely, The Sullivan Cadillac Team

Sullivan Cadillac responded

Thank you for your wonderful feedback! We truly appreciate your loyalty to Sullivan Cadillac and are thrilled to hear that you've enjoyed browsing our selection of both new and used cars. Your satisfaction is important to us, and we look forward to assisting you with your next vehicle purchase. See you again soon! Sincerely, The Sullivan Cadillac Team

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our prompt and courteous service, as well as the comfort of our lounge area at Sullivan Cadillac. We strive to create a friendly atmosphere for all our customers. We appreciate your feedback and hope to see you again soon! Sincerely, The Sullivan Cadillac Team