Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sullivan Cadillac - Service Center

Ocala, FL

4.5
472 Reviews
Call Service Center (352) 732-4700

472 Reviews of Sullivan Cadillac - Service Center

Sort by
May 23, 2025

Great service, nice waiting area and very fast! They completed my service requests in a very short time. The car was washed & clean when I picked it up. Yes, it’s pricey but the quality is worth it More

by mark.s.long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John - service
Report | Print
May 23, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful feedback, Mark! We're thrilled to hear that you had a great experience with the service at Sullivan Cadillac. It's fantastic that you enjoyed our waiting area and appreciated the quick turnaround time and the cleanliness of your vehicle. While we understand that quality service can be an investment, we're glad you feel it's worth it. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

May 23, 2025

Service dept was slow to pickup the phone when i called to make an appointment, but were excellent from the time i arrived to the time i left. Did have to return to get a tire valve cap that was left off. More

by BARTRAMABB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
May 23, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We're glad to hear that your experience at Sullivan Cadillac was excellent once you arrived. We appreciate your understanding regarding the phone response time and will work to improve in that area. Your comments about the tire valve cap are also noted, and we strive to ensure everything is perfect for our customers. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team

May 23, 2025

Excellent service department. Edwin took care of all our needs. We look forward to our next visit. More

by BOBWILGUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Report | Print
May 24, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience with our service department and that Edwin was able to meet all your needs. We look forward to seeing you again during your next visit to Sullivan Cadillac! Sincerely, The Sullivan Cadillac Team

May 16, 2025

We can always get an appointment. They do a good job communicating with us while waiting. Estefania is very good More

by JKASH34465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania
Report | Print
May 16, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us at Sullivan Cadillac. It's fantastic to know that Estefania provided great communication during your appointment. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

May 09, 2025

Edwin was great. Fixed my car and went the extra mile. Brandon took care of getting me to work. Courteous and polite. More

by SACOLLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin and Brandon
Report | Print
May 09, 2025 -

Sullivan Cadillac responded

Thank you for your fantastic review of Sullivan Cadillac! We're thrilled to hear that our team, especially Edwin and Brandon, provided you with exceptional service and went the extra mile to assist you. We appreciate your kind words and look forward to seeing you again on your next visit! Sincerely, The Sullivan Cadillac Team

May 04, 2025

Stephanie was very helpful, knowledgeable and professional when my vehicle was serviced for a safely recall. She had excellent customer service. More

by WMAMILLS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stepanie Adaro
Report | Print
May 04, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you found our service helpful and professional during your vehicle's recall. At Sullivan Cadillac, we pride ourselves on providing excellent customer service, and we appreciate your recognition of Stephanie's efforts. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

April 18, 2025

Waited while vehicle was being serviced. Service was prompt and attentive, though car wash results could have been better. More

by edjojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adaro Estefania
Report | Print
Apr 18, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We're glad to hear you found our service prompt and attentive during your visit to Sullivan Cadillac. We appreciate your input regarding the car wash, and we'll ensure to address this with our team to improve future experiences. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

April 08, 2025

Wow! Just wow! We noticed that our XT4 had an engine light on and called Sullivan at noon. They had us bring the car right in - we arrived at 1:00. The ca More

by cathywishart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in Service
Report | Print
Apr 09, 2025 -

Sullivan Cadillac responded

Thank you so much for your amazing review, Cathy! We're thrilled to hear about your experience with your XT4 and how quickly we were able to assist you. It's great to know that John in Service provided you with wonderful service, and we're glad you enjoyed the complimentary car wash. Your loyalty as a Cadillac owner for 12 years means a lot to us. We look forward to serving you again at Sullivan Cadillac! Sincerely, The Sullivan Cadillac Team

April 08, 2025

You can tell they have been doing this for some time. Everything went smoothly. First time for service and they took care of recall upgrades right away too. More

by STKUNDE59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Apr 09, 2025 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that your first service experience at Sullivan Cadillac went smoothly and that we were able to take care of the recall upgrades promptly. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

April 05, 2025

Good job, after some confusion about getting the car picked up, everything worked out well More

by SROCKSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Report | Print
Apr 06, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We're glad to hear that everything worked out well after the initial confusion regarding your car pickup. At Sullivan Cadillac, we strive to provide the best service possible. If you have any further questions or need assistance, please don't hesitate to reach out. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team

1
2
3
...
48