Sullivan Cadillac - Service Center

I work with Edwin in service area and he treated me very well and keep me inform on the process of work . He is very kind and helpful and a plus to the dealership. Thanks Edwin. well and keep me inform on the process of work . He is very kind and helpful and a plus to the dealership. Thanks Edwin. More

They were great and efficient. Normally I would expect a hassle from asking for a ride back to work while the car was being worked on, but it was not an issue here. Normally I would expect a hassle from asking for a ride back to work while the car was being worked on, but it was not an issue here. More

WORKED WITH ME TO RESOLVE THE PROBLEM WITH AS LITTLE HASSLE AS POSSIBLE. THANKS JPHN HASSLE AS POSSIBLE. THANKS JPHN More

The service department is very professional, experienced and thorough. I would definitely recommend this business. and thorough. I would definitely recommend this business. More

Service dept. was excellant on my first service…in and out in 40 minutes plus car was washed was excellant on my first service…in and out in 40 minutes plus car was washed More

Service is reliable and done properly and at a fair price. Updated periodically during service price. Updated periodically during service More

Great service. Edwin is a ten. He is very responsive. You're lucky to have him. Edwin is a ten. He is very responsive. You're lucky to have him. More

Called the dealership 6 straight business days. The only call I received was the day after my appointment saying the parts I ordered were in and asking when I would be by to pick them up. They had The only call I received was the day after my appointment saying the parts I ordered were in and asking when I would be by to pick them up. They had no idea that the vehicle was there for service. I opened my trunk at Publix to find both battery covers were off and bouncing around. I have no idea how to get the interior cover on. Also, I waited an hour for my shuttle back to my house. I offered 3 times to Uber back only to be told to wait a few more minutes. I Ubered to get it. More

5 times the going rate for a part. As I’m on a fixed income don’t see a reason to come back for service or sales As I’m on a fixed income don’t see a reason to come back for service or sales More

If I could if no stars I would so I’m only giving it to one star but really it doesn’t even deserve that. The service department is nothing but a rip off. The hourly wage rate is $240 an hour. I had a ther one star but really it doesn’t even deserve that. The service department is nothing but a rip off. The hourly wage rate is $240 an hour. I had a thermostat installed in the car and they told me it’s a five hour job at $240. You do the math. It took them less than three hours to do the thermostat and they charge me $1054 for labor they didn’t even wear a gun or a mask. All the service manager kept telling me was unfortunately that’s the price unfortunately that’s the price. All they do is look in a book and say hey labor time two hours, three hours, four hours, etc. and they charge you accordingly at $240 an hour. I have two Cadillacs I was gonna give one to my granddaughter and buy myself a brand new one. Unfortunately now they can stick it. I’m not buying another car from them and will never take my car there for service. More