Sullivan Cadillac - Service Center

Sullivan Cadillac's service department is top notch. John Sandiford took care of me & kept me updated well. Thanks John Sandiford took care of me & kept me updated well. Thanks More

Edwin did a great job - verified that the specific part was available before scheduling my appointment . Took the car back immediately upon arrival and had me back and ready to go earlier than was available before scheduling my appointment . Took the car back immediately upon arrival and had me back and ready to go earlier than expected. Edwin did a follow up call to make sure all was well following the appointment More

SERVICE WITH A SMILE. HAD TO WAIT A FEW MINUTES BUT WAS GREATED BY SEVERAL PEOPLE. THE CAR HAD Its REPAIR ALL WONDERFULL. MY CAR GOT ABATH AND THE WINDOWS WERE PERFECT. T HAD TO WAIT A FEW MINUTES BUT WAS GREATED BY SEVERAL PEOPLE. THE CAR HAD Its REPAIR ALL WONDERFULL. MY CAR GOT ABATH AND THE WINDOWS WERE PERFECT. THANK YOU, LARRY MALONE More

Edwin and the service team took very good care of me, got my car right in and did a great job with the service. Thank you Edwin 10 of 10 my car right in and did a great job with the service. Thank you Edwin 10 of 10 More

You charged me approx. $1400 for changing the plastic screen in the dash. $800 was for labor. That was not the problem. You then determined the problem was the radio and or $1400 for changing the plastic screen in the dash. $800 was for labor. That was not the problem. You then determined the problem was the radio and ordered a new one. The first one did not work and about two weeks later another arrived. That solved the radio problem. That cost another approx. $1500. It took me. 7 trips to Ocala to get this done. Needless to say, I am still very upset. The service person —- Edwin did his best but he was only the messenger. At the second visit , I asked them to call in Cadillac Engineering and they explained it was not their procedure. Long story short—-I feel I should not have been charged for the first fiasco.. I am very disappointed in Cadillac. More

I scheduled my electric car for recall service. While checking in I was asked if I wanted to get the oil changed. I thought that employees dealing with a Lyriq would know it was electric, no oil ch While checking in I was asked if I wanted to get the oil changed. I thought that employees dealing with a Lyriq would know it was electric, no oil changes. I was told this would take 90 minutes top so I opted to wait. 2 1/2 hours later I checked on the vehicle, I was again told this is a 90 minute process. I had to remind them I have already been there 2 1/2 hours. Then I was asked who checked me in, I replied you did. I think the service department needs a little more attention to detail and learn their vehicles. My Lyriq still has an issue with it's GPS freezing, which I was told would be looked at. This means another appointment which I am dreading to make. More

I don’t need 15 words! Everything went well , they are very professional I am satisfied. Ty Everything went well , they are very professional I am satisfied. Ty More

Excellent nothing to complain about. have nothing better to say great service great people and service have nothing better to say great service great people and service More

Excellent and very professional to work with for service on my 2024 Lyriq. Making an appointment was very easy with all service work done in a timely manner. on my 2024 Lyriq. Making an appointment was very easy with all service work done in a timely manner. More

Reese is a wonderful sales expert, very knowledgeable and easy to talk to! Thank you Reese! easy to talk to! Thank you Reese! More