Sullivan Cadillac - Service Center

I guess Sullivan Cadillac's service people think their customers are stupid. After a near 2 hour wait I was informed my 2024 XT6 Cadillac's service to the a/c unit was NOT under warranty as the a/c co customers are stupid. After a near 2 hour wait I was informed my 2024 XT6 Cadillac's service to the a/c unit was NOT under warranty as the a/c component was damaged due to an accident. My repair would cost $1800! I asked "What accident?" The XT6 had less than 4900 miles on it after 13.5 months of ownership. I was escorted into the service area and was shown under the hood a dent on the a/c unit. The service rep explained I had a front end accident that forced an a/c hose into and damaging the a/c unit. It was customer neglect and not under warranty. I was upset. He said he had a "CarFax" to prove the accident. I read the CarFax. Nowhere was there any reference to specific area of an accident. I argued that we have never had an accident to the front that may have caused this. I guess my argument made since because he said he would try to get it serviced under warranty by presenting my case to his manager. After a few minutes he returned and said the service would be covered under warranty at no cost. I'm glad the service was under warranty but do believe there was an attempt of some shenanigans. Had it been my wife she may not of caught this. I cannot trust any dealer who tries to rip me off for $1800! Sullivan Cadillac cannot be trusted. My service needs will go elsewhere in the future. More

Professional and friendly but a little pricey. When I purchased 4 tires a few years ago I paid extra for each tire to include rotation and balancing for the life of the tire. Suddenly the agreeme When I purchased 4 tires a few years ago I paid extra for each tire to include rotation and balancing for the life of the tire. Suddenly the agreement changes and I'm charged for those services I already paid for. That's not right. More

Service advisor tried to tell me the collision sensor malfunction was due to. New tire installation Idiot light has been coming on for 2 weeks prior to new tires Spent 1 1/2 hours and problem is not f malfunction was due to. New tire installation Idiot light has been coming on for 2 weeks prior to new tires Spent 1 1/2 hours and problem is not fixed More

I had a 12pm appt for an oil change and this place took 3 and a half hours to do it. That is obnoxious and ridiculous. I had a xxxx appt. and a half hours to do it. That is obnoxious and ridiculous. I had a xxxx appt. More

Professional, efficient and timely service. Oil and filter change, inspection and tire rotation went well. Oil and filter change, inspection and tire rotation went well. More

I love this service Department they always take care of me very professional Thank You Sullivan Cadillac. me very professional Thank You Sullivan Cadillac. More

I have bought 4 or 5 cars from Ronnie and I enjoy talking with him wether I am in the market for a new vehicle or just interested in new models. He is a wealth of information and has always been a great con with him wether I am in the market for a new vehicle or just interested in new models. He is a wealth of information and has always been a great contact. More

Service was perfect and on time. Car wash was sloppy… did not dry car sent it out all wet!😩 Car wash was sloppy… did not dry car sent it out all wet!😩 More

I had a nail in my tire causing low pressure. The nail was easily visible. Two hours and $59.00 later we left the dealer. I've had tire repair like this before on other cars and the service took The nail was easily visible. Two hours and $59.00 later we left the dealer. I've had tire repair like this before on other cars and the service took 15 minutes and cost $15.00. So, My only complaint is the time it took and what I feel was an over charge. I paid it without a word but I will say I will not be back to your dealer unless it's a recall and at no cost. More