Sullivan Cadillac - Service Center

Service is reliable and done properly and at a fair price. Updated periodically during service price. Updated periodically during service More

Great service. Edwin is a ten. He is very responsive. You're lucky to have him. Edwin is a ten. He is very responsive. You're lucky to have him. More

Called the dealership 6 straight business days. The only call I received was the day after my appointment saying the parts I ordered were in and asking when I would be by to pick them up. They had The only call I received was the day after my appointment saying the parts I ordered were in and asking when I would be by to pick them up. They had no idea that the vehicle was there for service. I opened my trunk at Publix to find both battery covers were off and bouncing around. I have no idea how to get the interior cover on. Also, I waited an hour for my shuttle back to my house. I offered 3 times to Uber back only to be told to wait a few more minutes. I Ubered to get it. More

5 times the going rate for a part. As I’m on a fixed income don’t see a reason to come back for service or sales As I’m on a fixed income don’t see a reason to come back for service or sales More

If I could if no stars I would so I’m only giving it to one star but really it doesn’t even deserve that. The service department is nothing but a rip off. The hourly wage rate is $240 an hour. I had a ther one star but really it doesn’t even deserve that. The service department is nothing but a rip off. The hourly wage rate is $240 an hour. I had a thermostat installed in the car and they told me it’s a five hour job at $240. You do the math. It took them less than three hours to do the thermostat and they charge me $1054 for labor they didn’t even wear a gun or a mask. All the service manager kept telling me was unfortunately that’s the price unfortunately that’s the price. All they do is look in a book and say hey labor time two hours, three hours, four hours, etc. and they charge you accordingly at $240 an hour. I have two Cadillacs I was gonna give one to my granddaughter and buy myself a brand new one. Unfortunately now they can stick it. I’m not buying another car from them and will never take my car there for service. More

We paid approximately $5K for service and are not satisfied with the results of the truck. satisfied with the results of the truck. More

I am in shock over the price of service, but am so happy they take such good care of me. they take such good care of me. More

They honored cash assistance for my vehicle which only had 31000 miles and 6 months out of warranty had 31000 miles and 6 months out of warranty More

Stefania was helpful in answering all my questions. .came to the car and gave me a crash course on stering wheel controls. It was very helpful and appreciated. .came to the car and gave me a crash course on stering wheel controls. It was very helpful and appreciated. More

John is service was professional and informative. He kept us updated on the progress of our repair and guided us as to the steps that needed to be taken to get my extended warranty to cover the cost He kept us updated on the progress of our repair and guided us as to the steps that needed to be taken to get my extended warranty to cover the cost. He was extremely pleasant and easy to work with. More