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423 Reviews of Sullivan Cadillac - Service Center
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December 15, 2024
Called to make an appointment and was placed on hold for 15 minutes, went to the website to make the appointment, couldn’t or wouldn’t complete , finally made the appointment through “ ONSTAR “ took all o 15 minutes, went to the website to make the appointment, couldn’t or wouldn’t complete , finally made the appointment through “ ONSTAR “ took all of 2 minutes “ HOORAH “ Arrived at Sullivan ON TIME , attendant didn’t have me on her list when told that I made it through ONSTAR , and told her what I went through she said Oh ya were having issues with that , then my service took place “ OIL CHANGE AND ROTATE TIRES , YEP $163 ( with a $20 coupon) took 2 hrs .. and an attendant that didn’t want to be there, I wasn’t looking for a hug but a smile and good morning would of been nice , This my 4th CADILLAC and 11 yrs at Sullivan ,now on JIFFY LUBE Oh yea , while waiting with other “;Unhappy “ customers NO ONE had anything good to say NOTHING , the place is DEPRESSING, the only one pleasant is the “ older gentleman “ at receiving and my 80 yrs young so he and I have much in common, that’s it I’m done , PEACE 🙏🏻🙏🏻 More
by HAMEL9DONALD
Verified CustomerEmployees Worked With
Estefania Adaro
December 12, 2024
Completly satisfied with work performed , but was surprised to find screwdriver on floor on passenger side and white seats on passenger side dirty. surprised to find screwdriver on floor on passenger side and white seats on passenger side dirty. More
by CPC1632
Employees Worked With
Service
December 07, 2024
I love everything about the dealership, and I love my car . When I was in there for service the labor charges were ridiculous! Over $800.00!!!! . When I was in there for service the labor charges were ridiculous! Over $800.00!!!! More
by ageeraerts
Employees Worked With
Service department
December 06, 2024
Estefania took care of everything. After my last service experience I was disappointed and admittedly in a show me state. I was given Estefanias name by Bob Vitrano and he was right. After my last service experience I was disappointed and admittedly in a show me state. I was given Estefanias name by Bob Vitrano and he was right. More
by WCC4295
Employees Worked With
December 03, 2024
I generally have had great experiences with Sullivan. This time was an exception. Was scheduled for a 9 AM service to be picked up at my home. No one showed up, nor did we get a call. I called to spe This time was an exception. Was scheduled for a 9 AM service to be picked up at my home. No one showed up, nor did we get a call. I called to speak with service at 11:00 AM and never received a call back. I decided at 1:30 PM to take the car in myself. From that point forward the service was great. The car was delivered back to me later that afternoon and everything was as promised. More
by thomas.g.butler
Employees Worked With
General
December 02, 2024
Excellent service as always! Love that you have drop off service, allows me to get all of my errands done! Love that you have drop off service, allows me to get all of my errands done! More
by leahdodge4837
Employees Worked With
Driver that took me did t know his name, but also Stephanie in service!
December 01, 2024
The service attendant who helped me was so nice. She definitely went out of her way to be super helpful and took care of my car emergency quickly. She definitely went out of her way to be super helpful and took care of my car emergency quickly. More
by TOOTHSCRUBBER728
Employees Worked With
Service dept
