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Sullivan Cadillac - Service Center

Ocala, FL

4.5
454 Reviews
Call Service Center (352) 732-4700

454 Reviews of Sullivan Cadillac - Service Center

Sort by
March 26, 2025

Very prompt and courteous service by Estefania and we were able to have a loaner. More

by COOKIENICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania
Report | Print
Mar 27, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you received prompt and courteous service from Estefania at Sullivan Cadillac and that we could provide you with a loaner vehicle. We appreciate your business and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

March 26, 2025

Excellent. They went above and beyond to ensure the problem was corrected and to top it off even gave me back a clean car More

by G.CRAIG1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 27, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about Sullivan Cadillac and are thrilled to hear that our team went above and beyond to resolve the issue for you. It’s always our goal to provide exceptional service, and we're glad you received your car in top condition. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

March 21, 2025

Excellent service and always professional. Estefania was very helpful and it was a pleasure to bring my car in. More

by myhorseboo@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania
Report | Print
Mar 22, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with us at Sullivan Cadillac, and we're glad Estefania could assist you so well. We appreciate your kind words and look forward to welcoming you back for your next service! Sincerely, The Sullivan Cadillac Team

March 16, 2025

No pressure sales person Extremely professional. Shelby was very good in showing the features of the vehicle. Would recommend Shelby to any one who is interested in buying a new vehicle. More

by cindy_lay25
Recommend Dealer
Yes
Employees Worked With
Shelby Moscorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Sullivan Cadillac responded

Thank you, Cindy, for your wonderful review! We are thrilled to hear that Shelby provided you with a no-pressure experience and expertly demonstrated the features of your new vehicle. We appreciate your recommendation and look forward to assisting you and anyone you refer to Sullivan Cadillac in the future. Safe travels in your new ride! Sincerely, The Sullivan Cadillac Team

March 16, 2025

Estefania is wonderful in service! She took the time to let me know exactly what was done to my car and what needed to be done in the future. She is a real asset to Sullivan. Since More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania, Edwin, Matt
Report | Print
Mar 16, 2025 -

Sullivan Cadillac responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Estefania, Edwin, and Matt. It's fantastic to hear that our team's efforts made your visits personal and informative. At Sullivan Cadillac, we value long-term relationships with our customers and strive to provide exceptional service. We look forward to serving you for many more years to come! Please don’t hesitate to reach out to us anytime you need assistance. Sincerely, The Sullivan Cadillac Team

March 16, 2025

Great customer service by Estefania. She is very polite and friendly. Over all service is great. More

by samuelspatidar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review, Samuel! We're delighted to hear that Estefania provided you with great customer service and that you found her polite and friendly. At Sullivan Cadillac, we strive to create a positive experience for all our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

March 16, 2025

Was good just took too long. Snacks were running low and not ones I like. More

by laverneward0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dep.
Report | Print
Mar 18, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We appreciate hearing about your experience at Sullivan Cadillac. While we’re glad to know you had a good visit, we understand that the wait time could have been better and we’ll work on improving our snack selection. If you have any further comments or suggestions, feel free to reach out to us. We look forward to your next visit! Sincerely, The Sullivan Cadillac Team

March 14, 2025

He is soo great wonderful person always helpful and very knowledgeable very very professional thanks More

by alikhurshid83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Report | Print
Mar 17, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience at Sullivan Cadillac. Our team strives to provide the best service, and it’s fantastic to know you found them helpful and knowledgeable. We appreciate your support and look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

March 14, 2025

The staff was wonderful both with information and getting the job done in a timely fashion More

by BAB2RBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
Report | Print
Mar 14, 2025 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that our staff was able to provide you with great information and complete the job efficiently. At Sullivan Cadillac, we strive to ensure a positive experience for all our customers. We look forward to welcoming you back on your next visit! Sincerely, The Sullivan Cadillac Team

March 14, 2025

It was a pleasure to work with Estefania Adaro in the service department. Upon arrival she greeted us with a smile and was very professional. She explained everything to us regarding our vehicles recall. More

by CATERESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro- Service Department
Report | Print
Mar 15, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We appreciate your kind words about Estefania and are thrilled to hear that you had such a pleasant experience at Sullivan Cadillac. Providing professional and timely service is our priority, and it’s great to know our efforts make a difference. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

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