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Sullivan Cadillac - Service Center

Ocala, FL

4.5
457 Reviews
Call Service Center (352) 732-4700

457 Reviews of Sullivan Cadillac - Service Center

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April 18, 2025

Waited while vehicle was being serviced. Service was prompt and attentive, though car wash results could have been better. More

by edjojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adaro Estefania
Report | Print
Apr 18, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We're glad to hear you found our service prompt and attentive during your visit to Sullivan Cadillac. We appreciate your input regarding the car wash, and we'll ensure to address this with our team to improve future experiences. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

April 08, 2025

Wow! Just wow! We noticed that our XT4 had an engine light on and called Sullivan at noon. They had us bring the car right in - we arrived at 1:00. The ca More

by cathywishart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in Service
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Apr 09, 2025 -

Sullivan Cadillac responded

Thank you so much for your amazing review, Cathy! We're thrilled to hear about your experience with your XT4 and how quickly we were able to assist you. It's great to know that John in Service provided you with wonderful service, and we're glad you enjoyed the complimentary car wash. Your loyalty as a Cadillac owner for 12 years means a lot to us. We look forward to serving you again at Sullivan Cadillac! Sincerely, The Sullivan Cadillac Team

April 08, 2025

You can tell they have been doing this for some time. Everything went smoothly. First time for service and they took care of recall upgrades right away too. More

by STKUNDE59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Apr 09, 2025 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that your first service experience at Sullivan Cadillac went smoothly and that we were able to take care of the recall upgrades promptly. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

April 05, 2025

Good job, after some confusion about getting the car picked up, everything worked out well More

by SROCKSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Report | Print
Apr 06, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We're glad to hear that everything worked out well after the initial confusion regarding your car pickup. At Sullivan Cadillac, we strive to provide the best service possible. If you have any further questions or need assistance, please don't hesitate to reach out. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team

March 26, 2025

Very prompt and courteous service by Estefania and we were able to have a loaner. More

by COOKIENICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania
Report | Print
Mar 27, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you received prompt and courteous service from Estefania at Sullivan Cadillac and that we could provide you with a loaner vehicle. We appreciate your business and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

March 26, 2025

Excellent. They went above and beyond to ensure the problem was corrected and to top it off even gave me back a clean car More

by G.CRAIG1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 27, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about Sullivan Cadillac and are thrilled to hear that our team went above and beyond to resolve the issue for you. It’s always our goal to provide exceptional service, and we're glad you received your car in top condition. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

March 21, 2025

Excellent service and always professional. Estefania was very helpful and it was a pleasure to bring my car in. More

by myhorseboo@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania
Report | Print
Mar 22, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with us at Sullivan Cadillac, and we're glad Estefania could assist you so well. We appreciate your kind words and look forward to welcoming you back for your next service! Sincerely, The Sullivan Cadillac Team

March 16, 2025

Estefania is wonderful in service! She took the time to let me know exactly what was done to my car and what needed to be done in the future. She is a real asset to Sullivan. Since More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania, Edwin, Matt
Report | Print
Mar 16, 2025 -

Sullivan Cadillac responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Estefania, Edwin, and Matt. It's fantastic to hear that our team's efforts made your visits personal and informative. At Sullivan Cadillac, we value long-term relationships with our customers and strive to provide exceptional service. We look forward to serving you for many more years to come! Please don’t hesitate to reach out to us anytime you need assistance. Sincerely, The Sullivan Cadillac Team

March 16, 2025

Great customer service by Estefania. She is very polite and friendly. Over all service is great. More

by samuelspatidar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review, Samuel! We're delighted to hear that Estefania provided you with great customer service and that you found her polite and friendly. At Sullivan Cadillac, we strive to create a positive experience for all our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

March 16, 2025

Was good just took too long. Snacks were running low and not ones I like. More

by laverneward0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dep.
Report | Print
Mar 18, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We appreciate hearing about your experience at Sullivan Cadillac. While we’re glad to know you had a good visit, we understand that the wait time could have been better and we’ll work on improving our snack selection. If you have any further comments or suggestions, feel free to reach out to us. We look forward to your next visit! Sincerely, The Sullivan Cadillac Team

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