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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
118 Reviews
Call Service Center (352) 433-0935

118 Reviews of Sullivan Buick GMC - Service Center

Sort by
December 27, 2024

Nothing but praises for Brittany in service very efficient and always helpful, also a shout out to Sean Gruber. More

by STOOGES57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Brittany and Sean at Sullivan Buick GMC Ocala, FL. It's great to hear that you had such a positive experience with our service team. We look forward to serving you again and hope to see you soon! Sincerely, The Sullivan Buick GMC Team

December 23, 2024

Feel Sullivan has forgotten about caring customer service and only cares about upselling when you are in there for routine maintenance. I noticed this on my last two trips to the shop and probably won’t retu More

by annamaehofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Dec 26, 2024 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us, Anna. We are disappointed to hear your concerns regarding customer service during your recent visits to Sullivan Buick GMC. We appreciate your feedback as it helps us improve our service quality. Please feel free to reach out to us directly so we can address your concerns and work towards a solution that meets your expectations. We hope to have the opportunity to earn your trust back in the future. Sincerely, The Sullivan Buick GMC Team

December 21, 2024

Great service! Thank you all! I appreciaye your timeliness and professionalism. Job well dpne folks! More

by RICHARDCUSACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Dec 23, 2024 -

Sullivan Buick GMC responded

Thank you so much for your kind words, Richard! We truly appreciate your feedback and are glad to hear that you experienced great service at Sullivan Buick GMC [Ocala, FL]. Your recognition of our timeliness and professionalism means a lot to our team. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

December 20, 2024

There were some concerns and corrections that had to be addressed with the vehicle I purchased and the sales staff, including the manager, were great to work with! They resolved my issues quickly and profe More

by sdgalonthego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2024 -

Sullivan Buick GMC responded

Thank you for sharing your experience! We’re thrilled to hear that our sales staff and management at Sullivan Buick GMC Ocala, FL addressed your concerns with your vehicle promptly and professionally. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again! Sincerely, The Sullivan Buick GMC Team

December 15, 2024

Professional, fast, efficient, and thorough service! I always feel like my car is in good hands. More

by METARELLA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allesandro
Report | Print
Dec 16, 2024 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a professional, fast, and efficient experience with us at Sullivan Buick GMC [Ocala, FL]. It's our goal to ensure your car is always in good hands. We appreciate your trust and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

December 13, 2024

I made an appointment for first time car service and service center greeted me and also updated me on an update that needed to be performed while car was serviced. It saved me having to make a second ap More

by tomandkathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICH BOUKER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Sullivan Buick GMC responded

Thank you for sharing your experience! We’re thrilled to hear that our service team was able to greet you warmly and provide you with the necessary updates during your first car service appointment. At Sullivan Buick GMC, we strive to make the process as convenient as possible for our customers. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Sullivan Buick GMC Team

December 07, 2024

I appreciate the Service Dept. They have always been very helpful to take care of my needs. More

by Sonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Dec 09, 2024 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you've had a great experience with our Service Department at Sullivan Buick GMC. Your satisfaction is important to us, and we appreciate your trust in us. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

December 06, 2024

It was a great experience; friendly and professional. The time to complete was very short. More

by abbie3315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 09, 2024 -

Sullivan Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at Sullivan Buick GMC Ocala, FL and that our team was friendly and professional. We pride ourselves on providing efficient service, and it's great to know we met your expectations. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

December 05, 2024

They completed the work much faster than the estimate. Joe had two employees working to complete the work. Instead of waiting four hours, I was only waiting two hours. More

by DEBORAH.TERRY23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in the service department
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Dec 06, 2024 -

Sullivan Buick GMC responded

Thank you, Deborah, for your wonderful feedback! We're thrilled to hear that your service at Sullivan Buick GMC was completed much faster than expected. Our team always strives to provide efficient service, and we appreciate you recognizing Joe and the crew for their hard work. We look forward to serving you again in the future! Sincerely, The Sullivan Buick GMC Team

December 03, 2024

The staff was wonderful to deal with. I was in and out quickly allowing me to get back to work earlier than I thought. More

by CINDY.PARRISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE DELPRETE
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that our staff at Sullivan Buick GMC [Ocala, FL] provided you with a quick and pleasant experience. We appreciate your feedback and look forward to serving you again in the future. Safe travels! Sincerely, The Sullivan Buick GMC Team

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