Sullivan Buick GMC - Service Center

Jay was polite and helpful. They were able to clear a recall issue, but were not able to repair my vehicle, but that was partly my inability to leave the car with them for a lon They were able to clear a recall issue, but were not able to repair my vehicle, but that was partly my inability to leave the car with them for a longer period. Being brought to work was very helpful and the driver was very nice, but I would simply suggest finding a way to reduce the cigarette smell in the vehicle. It was pretty unpleasant. More

The dealership was friendly. I had an oil change done and it was quick. Last time I was there they did a car wash but not this visit. I had an oil change done and it was quick. Last time I was there they did a car wash but not this visit. More

We have been doing business with Sullivans for several years. We have always found the salespeople to be very friendly and knowledgeable. We have purchased either four or five vehicles from them and serv years. We have always found the salespeople to be very friendly and knowledgeable. We have purchased either four or five vehicles from them and service is excellent. Wouldn’t go anywhere else. More

I bring my vehicle to you every time I need something done. I lost my extended warranty because I was never told I need a tuneup at 100000 miles. I bring it to you guys so you tell me when I need somethi done. I lost my extended warranty because I was never told I need a tuneup at 100000 miles. I bring it to you guys so you tell me when I need something. I can change my own oil and not pay $100 every time but I do that so I don’t lose my warranty. I also had a coupon for oil change in tire rotation, and you only changed my oil. That’s another reason they denied my claim. Now I have to get my motor mounts replaced again out of my pocket because you failed to let me know. More

This is my 1st Buick so my first experience with service, I’m waiting on a part, no estimated time . After a couple weeks I called to check in and felt like they were appeasing me by being on the call with m I’m waiting on a part, no estimated time . After a couple weeks I called to check in and felt like they were appeasing me by being on the call with me. No follow up. I understand the part is out their control however the lack or customer service is a turn off. Even when I dropped the car off to be looked at , I waited for someone to greet me while 2 employees sat at their desk. I work in customer service in a professional atmosphere and this just isn’t how you keep a customer happy and wanting to return. More

This visit the service man that helped was polite professional and courteous. I do not know his name, his desk is on the right when you walk in professional and courteous. I do not know his name, his desk is on the right when you walk in More

Nice service center, they always take good care of my car. I highly recommend them. car. I highly recommend them. More

Service was completed as requested, but I was the one that had to point out that I had purchased the extended warranty so that I wasn't charged full price for repair that had to point out that I had purchased the extended warranty so that I wasn't charged full price for repair More

I am kind of curious why you use a discontinued motor oil (AC Delco) at least according to the numbers on your receipt (19420074)? Nine (9) dollars for shop supplies, just what does that include? Please (AC Delco) at least according to the numbers on your receipt (19420074)? Nine (9) dollars for shop supplies, just what does that include? Please respond. More

A good job done and in a timely manor. Been getting both vehicles' serviced there for sometime now and I've never been disappointed. Been getting both vehicles' serviced there for sometime now and I've never been disappointed. More