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133 Reviews of Sullivan Buick GMC - Service Center
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February 07, 2025
GM is offering a discount on Delco Batteries of 20%. I contacted George Rudelis, Sullivan GMC and he said that they do not participate in that discount offer and the price for the battery was $234 . I I contacted George Rudelis, Sullivan GMC and he said that they do not participate in that discount offer and the price for the battery was $234 . I went online and began the process to order the battery for my GMC 3500 Sierra. It showed the price of $202 plus a discount of 20%. I sent he screen shot to George to confirm before placing the order. George said that this offer is from the Sullivan Cadillac parts dept and not the GMC although they're owned by Sullivan and are next to each other. I emailed the service manager Mark Riffee and he never replied. This is the kind of service that makes me think twice before going there again. Maybe I'll buy the part from a chevy dealer. More
by Edwin
Employees Worked With
Mark Riffee, George Rudelis
February 05, 2025
The service department was very professional, courteous and prompt when scheduling my appointment. The appointment took an hour and half as promised. Thank you! and prompt when scheduling my appointment. The appointment took an hour and half as promised. Thank you! More
by RCA6300
Verified CustomerEmployees Worked With
None of the above
February 03, 2025
So, this is a "heads-up" for y'all. I've been a customer of Sullivan GMC/Buick for a long time. Always felt they took care of me and my vehicle. My driver's side power seat quick wor I've been a customer of Sullivan GMC/Buick for a long time. Always felt they took care of me and my vehicle. My driver's side power seat quick working. Took it to Sullivan, they diagnosed the "motor" was bad and the whole seat would have to be replaced, to the tune of $1400! I specifically asked "could it just be the switch, because the seat functioned except for pulling forward and backward was the only thing that didn't work. They said "no, we checked the switch, it's the motor". I said, "No, don't fix it." I left, had another mechanic look at it. It WAS the $50 switch. So Sullivan wanted to charge me $1400 for a simple switch fix of $50. The serice writer also told me that I would be needing a "timing chain and tune-up" soon to the tune of thousands of dollars! Beware of Sullivan GMC. They were looking to take advantage of a customer, a very good customer, but no more. I'm done with Sullivan GMC will tell the world about their deceit! Thank you Jimmy (my new mechanic) for fixing my seat, your honesty and integrity! More
by Holly L. McDonald
Employees Worked With
SERVICE WRITER JAY
January 30, 2025
Was not pleased that a truck with 31k had a transmission issue but was handled profesionaly by the service department and was back using the truck in 24hrs. issue but was handled profesionaly by the service department and was back using the truck in 24hrs. More
by KREELIN1
Employees Worked With
Jay
January 25, 2025
I actually thought my dream truck was not in their inventory. But I got a call back the next day and it had all but the 360 live cameras and sunroof. Still satisfied. inventory. But I got a call back the next day and it had all but the 360 live cameras and sunroof. Still satisfied. More
by dukemareno
Employees Worked With
January 24, 2025
Hi Brittany, I just want to thank you for the excellent service you provided me today. When I mentioned to you that there was a discount online for batteries your counterpart service person immediately sa service you provided me today. When I mentioned to you that there was a discount online for batteries your counterpart service person immediately said that the discount was for online purchases. You instead asked for the manager to approve the discount which he did. I am glad you did not follow your counterpart employee's advice. That is how customers walk out feeling good about the service. Had I been dealing with the other employee; the matter would have been escalated to the service manager. Your fair response is an attribute to your employer. Ed Forteza More
by Edwin
Employees Worked With
Brittany Gioiwelli, service advisor
January 23, 2025
Everything was good Everything was good Everything was good Everything was good Everything was good good Everything was good Everything was good More
by SNYDERJ52
Employees Worked With
