Sullivan Buick GMC - Service Center

Schedule a service appointment to diagnose a check engine light On. I was charged $204.36 for the diagnosis. After that the service advisor Jay Inman told me that the truck has a problem with the engine and light On. I was charged $204.36 for the diagnosis. After that the service advisor Jay Inman told me that the truck has a problem with the engine and that it will take 2 days to take the engine down to be able to find the problem. Then, the following week I schedule it for repairs. they did not even provide me with a loner car. My truck was seating in the lot to be checked out for 2 days. On the third day that the service advisor did not have the courtesy to call with an update then I had called him. He got mad and his words were " you can come and pick your truck up". He did not explain why they did not look at it for all the time they have in the lot. He just handles the keys to me not even telling me where my truck was in lot. I WILL NOT GO BACK THERE, NOT EVEN FOR AN OIL CHANGE. BAD...BAD COSTUMER SERVICES. NOT RECOMMENDED!!! More

The engine light indicated it would slow down to 65 mph soon as we traveled north. We hurried to Sullivan’s which diagnosed faulty DEF tank. In 3 hours it was installed and we were on the road. Everyone w soon as we traveled north. We hurried to Sullivan’s which diagnosed faulty DEF tank. In 3 hours it was installed and we were on the road. Everyone was so kind and helpful. More

Service department is very poor. They said they did work that can be proven not done at all. When brought to their attention the service advisor claimed it "must have been a miscomm They said they did work that can be proven not done at all. When brought to their attention the service advisor claimed it "must have been a miscommunication with the tech that performed the work". How could I trust them to do any other service? Had to wait a half hour after the vehicle was "finished" to get checked out. Totally unacceptable. More

Probably the worst GMC dealership experience I have ever had. Made an appt. for a first oil change on my 2023 GMC 3500 AT4. Mentioned a setting that wasn't working on the dash and they said they'd fix that had. Made an appt. for a first oil change on my 2023 GMC 3500 AT4. Mentioned a setting that wasn't working on the dash and they said they'd fix that too. Dropped it off at 10:45 and said I'd be waiting, but I'd need to leave by 1 at the latest. Kept checking back with service and he said he'd keep looking into it and each time asked me who I was (like he'd never seen me before). 1:30 rolls around and it's still not done and I'm not happy. He finally went back and then said "they're just putting the oil back in it now." 3 hours for an oil change? "Oh well you had that problem with your dash too..." That's all well and good, but keep me informed so that I can make adjustments to my day. He didn't seem to think that was appropriate. I asked to speak with the service manager - he's out of town. I went to the General Manager Tre (of sales) and voiced my displeasure and he sat and stared at me not caring. I told him I won't be back. He outright said "That's fine - we don't need your business - we're doing alright." I asked who his boss was and he wasn't about to share that information - his exact words were "I'm as far as you're going to get." I went back toward the receptionist and she could see I was upset - so she brought me to see Jenny. Jenny was actually professional and apologetic and got my truck brought back up and offered the next oil change on the house. I said I'd think about it, but doubt I'd be back. Got in my truck to leave and guess what - that issue on the dash that they said they'd fixed and was the reason for the 3 hour delay? Not fixed. So I was there for 3 hours for an oil change. This is my 3rd GMC 3500 and I'm sure I'll be in the market again in a couple years...but I certainly won't give this dealership my business...since, apparently, they don't need it as they're "doin alright." More

We recently purchased our 20 th Buick , an Encore Certified vehicle from here . We were Quito pleased until our first and second weeks of ownership . By then , we had both remote starts batteries fai Certified vehicle from here . We were Quito pleased until our first and second weeks of ownership . By then , we had both remote starts batteries failed , the last one stranding us 13 miles from home . Then a friend and I troubleshot and discovered a failed car battery which the dealer replaced . On my way home, I checked tire pressures ; 40 psi,39,39,38 . I set down at home to drop this down to 37psi hot . Right next to the fill valve, there was a circular tear in the sidewall of the tire down to the core. Somehow, this was missed during the lease turn in inspection or maybe vandalism , who knows - . Anyway, This is a possible cause for a turnpike fatality ! ! The dealer replaced the tire for only $318.50 ! Including $21 for “ shop supplies “ For changing a tire ?There was No discussion about shared responsibility period . They are perfect and it’s always your fault . I guess everything is MY FAULT , huh ? I got so livid at this treatment , I will never return . Buying them donuts twice- F them ! I removed their decal and will mail the key fobs . Stick your free oil change ! I have owned 20 Buicks by now, and gone to Buick Centennail in 2003 . More

Took my truck in for service. It was in the shop for two weeks. Finally got it out. Did a lot of work that wasn’t really necessary. I thought did not do the old change or rotate t It was in the shop for two weeks. Finally got it out. Did a lot of work that wasn’t really necessary. I thought did not do the old change or rotate the tires or check. The DEF was not happy at all the nice time is do you full-service I will definitely take it somewhere else. More

All started last week Tuesday , 9AM appointment in service. Got there and was told we’re sorry we have nobody to look at your vehicle today . Ok let’s reschedule. Rescheduled for the following week . service. Got there and was told we’re sorry we have nobody to look at your vehicle today . Ok let’s reschedule. Rescheduled for the following week . Took it in and they parked it . ( alarm keeps going off so I was told to pull the horn fuse so it wouldn’t upset my neighbors) called the same day in the evening to see how the progress was coming . Was told Oh we have not got to it but we’re waiting for the alarm to go off before we look at it . ( now remember I pulled the fuse like I was told to ) I ask him while how do you know when that happens since I pulled the fuse . He stated , oh we can see it from here . LMAO . It’s back in the corner not even in I sight from them and there watching for it . Hahahahah come on am not a fool . So then I was told we’re waiting till morning to put a tester on it . Well next day came around waited all day then I called again . Nope nobody to look at it . So another words you didn’t have anyone to do it in the first place . I went and picked it up and all I got was sorry . Not hey looks like next yr we will get it in . Lol. Got home and called them back to speak to the gm . Oh we don’t have a gm at this time . So bottom line make sure when you make an appointment you monitor your vehicle at getting fixed . Poor service. - 100 percent More