Sullivan Buick GMC - Service Center

I bring my vehicle to you every time I need something done. I lost my extended warranty because I was never told I need a tuneup at 100000 miles. I bring it to you guys so you tell me when I need somethi done. I lost my extended warranty because I was never told I need a tuneup at 100000 miles. I bring it to you guys so you tell me when I need something. I can change my own oil and not pay $100 every time but I do that so I don’t lose my warranty. I also had a coupon for oil change in tire rotation, and you only changed my oil. That’s another reason they denied my claim. Now I have to get my motor mounts replaced again out of my pocket because you failed to let me know. More

This is my 1st Buick so my first experience with service, I’m waiting on a part, no estimated time . After a couple weeks I called to check in and felt like they were appeasing me by being on the call with m I’m waiting on a part, no estimated time . After a couple weeks I called to check in and felt like they were appeasing me by being on the call with me. No follow up. I understand the part is out their control however the lack or customer service is a turn off. Even when I dropped the car off to be looked at , I waited for someone to greet me while 2 employees sat at their desk. I work in customer service in a professional atmosphere and this just isn’t how you keep a customer happy and wanting to return. More

This visit the service man that helped was polite professional and courteous. I do not know his name, his desk is on the right when you walk in professional and courteous. I do not know his name, his desk is on the right when you walk in More

Nice service center, they always take good care of my car. I highly recommend them. car. I highly recommend them. More

Service was completed as requested, but I was the one that had to point out that I had purchased the extended warranty so that I wasn't charged full price for repair that had to point out that I had purchased the extended warranty so that I wasn't charged full price for repair More

I am kind of curious why you use a discontinued motor oil (AC Delco) at least according to the numbers on your receipt (19420074)? Nine (9) dollars for shop supplies, just what does that include? Please (AC Delco) at least according to the numbers on your receipt (19420074)? Nine (9) dollars for shop supplies, just what does that include? Please respond. More

A good job done and in a timely manor. Been getting both vehicles' serviced there for sometime now and I've never been disappointed. Been getting both vehicles' serviced there for sometime now and I've never been disappointed. More

Nothing but praises for Brittany in service very efficient and always helpful, also a shout out to Sean Gruber. efficient and always helpful, also a shout out to Sean Gruber. More

Feel Sullivan has forgotten about caring customer service and only cares about upselling when you are in there for routine maintenance. I noticed this on my last two trips to the shop and probably won’t retu and only cares about upselling when you are in there for routine maintenance. I noticed this on my last two trips to the shop and probably won’t return for any future routine work. More

Great service! Thank you all! I appreciaye your timeliness and professionalism. Job well dpne folks! Thank you all! I appreciaye your timeliness and professionalism. Job well dpne folks! More