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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
118 Reviews
Call Service Center (352) 433-0935

118 Reviews of Sullivan Buick GMC - Service Center

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March 07, 2025

Price for a simple oil change was way too high. Car was done and setting in the parking lot for 15 minutes before we were notified that it was ready More

by ALBAKER2400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Mar 11, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your feedback. I understand your concerns regarding the oil change pricing and the delay in notification. At Sullivan Buick GMC [Ocala, FL], we strive to provide competitive pricing and timely service. I appreciate your insights and encourage you to reach out to us directly if you have any further questions or if there's anything we can do to assist you. We value your business and hope to serve you better in the future. Sincerely, The Sullivan Buick GMC Team

March 07, 2025

I didn't have to wait very long. I was in and out within 30 minutes. More

by RONBAMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZACH ELLIS
3.0
This rating includes all reviews, with more weight given to recent reviews.
KENNY HUNTER
4.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
2.0
This rating includes all reviews, with more weight given to recent reviews.
HALIE WILDER
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Sullivan Buick GMC responded

Thank you for taking the time to leave a review! We're thrilled to hear that you experienced a quick and efficient visit at Sullivan Buick GMC [Ocala, FL]. We strive to provide excellent service in a timely manner. We look forward to welcoming you back on your next visit! Sincerely, The Sullivan Buick GMC Team

March 05, 2025

Been going there almost 4 years for oil changes. I always bring my own materials oil change went from $30-$65 and now they want $90. I’ll never buy GMC again 2023 and his fourth catalytic converter. More

by iwantcleanwater777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Mar 07, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your loyalty to Sullivan Buick GMC over the past four years. We understand your concerns regarding the increasing costs and your frustration with the catalytic converter issues. Your feedback is important, and we encourage you to contact us directly so we can address your concerns further. Thank you for bringing this to our attention. Sincerely, The Sullivan Buick GMC Team

March 03, 2025

Appointments were timely. Service writer took care of us and made sure we were satisfied. More

by GRUSTAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Deno, service advisor
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Mar 03, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that your appointments were timely and that our service writer took great care of you at Sullivan Buick GMC [Ocala, FL]. Your satisfaction is important to us. We look forward to seeing you again for your next visit! Sincerely, The Sullivan Buick GMC Team

March 02, 2025

Good service. Excellent communication from the time i dropped off the truck until i got it back. More

by SSPIVEYHILLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Mar 03, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service at Sullivan Buick GMC [Ocala, FL]. Excellent communication is important to us, and we're glad we could keep you informed throughout the process. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

February 25, 2025

I love this dealership. Bought a SUV years ago from Rich and if and when I ever buy another one, it will be from Rich. Service Dept is great. Always received excellent servi More

by Jokermarionbanjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICH BOUKER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you loved your experience at Sullivan Buick GMC [Ocala, FL] and that Rich provided you with excellent service when you purchased your SUV. It's great to know that our service department continues to meet your expectations, and we truly appreciate your kind words about our team. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

February 24, 2025

I keep returning to buy new vehicles and Sullivan is where I get them serviced! More

by chinookmech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you keep returning to Sullivan Buick GMC [Ocala, FL] for both your vehicle purchases and service needs. We appreciate your loyalty and look forward to continuing to serve you in the future! Sincerely, The Sullivan Buick GMC Team

February 23, 2025

The service dept always is great at communication and getting things done. Alex is so kind and thorough at answering all questions. More

by MICHELLE.A.MACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 24, 2025 -

Sullivan Buick GMC responded

Thank you, Michelle, for your kind words! We're thrilled to hear that you had a great experience with our service department at Sullivan Buick GMC [Ocala, FL]. We take pride in our communication and ensuring all your questions are answered thoroughly. Alex will be happy to know he made a positive impact. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

February 23, 2025

Service Advisor was responsive and efficient. Time required for service work was very good. Only other comment is why not wash my car? More

by LIPSMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with service
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Feb 26, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We’re glad to hear that our Service Advisor was responsive and efficient during your visit at Sullivan Buick GMC. We appreciate your comments regarding the service time and understand your desire for a car wash. We'll certainly keep that in mind for future improvements. If you have any other suggestions, feel free to reach out. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

February 20, 2025

Brittany G is excellent. She is the reason we continue to use the Sullivan Service Department More

by owenhurley67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany G
Report | Print
Feb 20, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Brittany has provided you with excellent service at Sullivan Buick GMC [Ocala, FL]. Your loyalty means a lot to us, and we look forward to continuing to serve you in the future. Please don’t hesitate to reach out whenever you need assistance! Sincerely, The Sullivan Buick GMC Team

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