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Sullivan Buick GMC - Service Center

Ocala, FL

4.1
71 Reviews
Call Service Center (352) 433-0935

71 Reviews of Sullivan Buick GMC - Service Center

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December 29, 2024

Service was completed as requested, but I was the one that had to point out that I had purchased the extended warranty so that I wasn't charged full price for repair More

by MIZDI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't have anyone
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Dec 30, 2024 -

Sullivan Buick GMC responded

Thank you for your feedback. We appreciate you bringing your extended warranty to our attention during your service at Sullivan Buick GMC. We strive to provide excellent customer service, and we will ensure that our team is more proactive in recognizing warranties in the future. If you have any further questions or need assistance, please feel free to reach out. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

December 29, 2024

I am kind of curious why you use a discontinued motor oil (AC Delco) at least according to the numbers on your receipt (19420074)? Nine (9) dollars for shop supplies, just what does that include? Please More

by GARYLBAUMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE DELPRETE
4.0
This rating includes all reviews, with more weight given to recent reviews.
CHARLIE HAWKINS
4.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Sullivan Buick GMC responded

Thank you for leaving this review, Gary. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. Sincerely, The Sullivan Buick GMC Team

December 27, 2024

Nothing but praises for Brittany in service very efficient and always helpful, also a shout out to Sean Gruber. More

by STOOGES57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Brittany and Sean at Sullivan Buick GMC Ocala, FL. It's great to hear that you had such a positive experience with our service team. We look forward to serving you again and hope to see you soon! Sincerely, The Sullivan Buick GMC Team

December 27, 2024

A good job done and in a timely manor. Been getting both vehicles' serviced there for sometime now and I've never been disappointed. More

by RDKINGCLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEVIN HAWES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you've consistently had a great experience at Sullivan Buick GMC Ocala, FL and that your vehicles have always been serviced in a timely manner. We appreciate your loyalty and look forward to continuing to serve you in the future! Sincerely, The Sullivan Buick GMC Team

December 23, 2024

Feel Sullivan has forgotten about caring customer service and only cares about upselling when you are in there for routine maintenance. I noticed this on my last two trips to the shop and probably won’t retu More

by annamaehofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Dec 26, 2024 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us, Anna. We are disappointed to hear your concerns regarding customer service during your recent visits to Sullivan Buick GMC. We appreciate your feedback as it helps us improve our service quality. Please feel free to reach out to us directly so we can address your concerns and work towards a solution that meets your expectations. We hope to have the opportunity to earn your trust back in the future. Sincerely, The Sullivan Buick GMC Team

December 21, 2024

Great service! Thank you all! I appreciaye your timeliness and professionalism. Job well dpne folks! More

by RICHARDCUSACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Dec 23, 2024 -

Sullivan Buick GMC responded

Thank you so much for your kind words, Richard! We truly appreciate your feedback and are glad to hear that you experienced great service at Sullivan Buick GMC [Ocala, FL]. Your recognition of our timeliness and professionalism means a lot to our team. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

December 20, 2024

There were some concerns and corrections that had to be addressed with the vehicle I purchased and the sales staff, including the manager, were great to work with! They resolved my issues quickly and profe More

by sdgalonthego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2024 -

Sullivan Buick GMC responded

Thank you for sharing your experience! We’re thrilled to hear that our sales staff and management at Sullivan Buick GMC Ocala, FL addressed your concerns with your vehicle promptly and professionally. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again! Sincerely, The Sullivan Buick GMC Team

December 15, 2024

Professional, fast, efficient, and thorough service! I always feel like my car is in good hands. More

by METARELLA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allesandro
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Dec 16, 2024 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a professional, fast, and efficient experience with us at Sullivan Buick GMC [Ocala, FL]. It's our goal to ensure your car is always in good hands. We appreciate your trust and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

December 13, 2024

I made an appointment for first time car service and service center greeted me and also updated me on an update that needed to be performed while car was serviced. It saved me having to make a second ap More

by tomandkathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICH BOUKER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Sullivan Buick GMC responded

Thank you for sharing your experience! We’re thrilled to hear that our service team was able to greet you warmly and provide you with the necessary updates during your first car service appointment. At Sullivan Buick GMC, we strive to make the process as convenient as possible for our customers. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Sullivan Buick GMC Team

December 07, 2024

I appreciate the Service Dept. They have always been very helpful to take care of my needs. More

by Sonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Dec 09, 2024 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you've had a great experience with our Service Department at Sullivan Buick GMC. Your satisfaction is important to us, and we appreciate your trust in us. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

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