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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
105 Reviews
Call Service Center (352) 433-0935

105 Reviews of Sullivan Buick GMC - Service Center

Sort by
March 03, 2025

Appointments were timely. Service writer took care of us and made sure we were satisfied. More

by GRUSTAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Deno, service advisor
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Mar 03, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that your appointments were timely and that our service writer took great care of you at Sullivan Buick GMC [Ocala, FL]. Your satisfaction is important to us. We look forward to seeing you again for your next visit! Sincerely, The Sullivan Buick GMC Team

March 02, 2025

Good service. Excellent communication from the time i dropped off the truck until i got it back. More

by SSPIVEYHILLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Report | Print
Mar 03, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service at Sullivan Buick GMC [Ocala, FL]. Excellent communication is important to us, and we're glad we could keep you informed throughout the process. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

February 25, 2025

I love this dealership. Bought a SUV years ago from Rich and if and when I ever buy another one, it will be from Rich. Service Dept is great. Always received excellent servi More

by Jokermarionbanjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICH BOUKER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you loved your experience at Sullivan Buick GMC [Ocala, FL] and that Rich provided you with excellent service when you purchased your SUV. It's great to know that our service department continues to meet your expectations, and we truly appreciate your kind words about our team. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

February 24, 2025

I keep returning to buy new vehicles and Sullivan is where I get them serviced! More

by chinookmech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you keep returning to Sullivan Buick GMC [Ocala, FL] for both your vehicle purchases and service needs. We appreciate your loyalty and look forward to continuing to serve you in the future! Sincerely, The Sullivan Buick GMC Team

February 23, 2025

The service dept always is great at communication and getting things done. Alex is so kind and thorough at answering all questions. More

by MICHELLE.A.MACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Feb 24, 2025 -

Sullivan Buick GMC responded

Thank you, Michelle, for your kind words! We're thrilled to hear that you had a great experience with our service department at Sullivan Buick GMC [Ocala, FL]. We take pride in our communication and ensuring all your questions are answered thoroughly. Alex will be happy to know he made a positive impact. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

February 23, 2025

Service Advisor was responsive and efficient. Time required for service work was very good. Only other comment is why not wash my car? More

by LIPSMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with service
Report | Print
Feb 26, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We’re glad to hear that our Service Advisor was responsive and efficient during your visit at Sullivan Buick GMC. We appreciate your comments regarding the service time and understand your desire for a car wash. We'll certainly keep that in mind for future improvements. If you have any other suggestions, feel free to reach out. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

February 20, 2025

Brittany G is excellent. She is the reason we continue to use the Sullivan Service Department More

by owenhurley67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany G
Report | Print
Feb 20, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Brittany has provided you with excellent service at Sullivan Buick GMC [Ocala, FL]. Your loyalty means a lot to us, and we look forward to continuing to serve you in the future. Please don’t hesitate to reach out whenever you need assistance! Sincerely, The Sullivan Buick GMC Team

February 17, 2025

The sales and parts department went out of the way to try and find what I was looking for and explain my options. Rich bowker was extremely helpful and tracking down the truck I wanted and making it availab More

by dkdaniels380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICH BOUKER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Rich was able to assist you in finding the truck you wanted at Sullivan Buick GMC [Ocala, FL]. We take pride in our team’s dedication to providing excellent service and ensuring our customers have all the information they need. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Zachary Ellis Sales Manager

February 16, 2025

A little pricey but everyone is very nice and Jay my service writer always makes me feel welcome More

by TAC8425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in service
Report | Print
Feb 19, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We're glad to hear that you find our team at Sullivan Buick GMC welcoming and friendly, especially Jay. We appreciate your thoughts on pricing and value your business. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

February 13, 2025

Thought the service writer was rude after car was finished. Car was serviced in good time. More

by TROUBLE346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Feb 14, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your positive comments about the timely service at Sullivan Buick GMC, but we also understand your concerns regarding the interaction with our service writer. Your feedback is important, and we would like to discuss this further to ensure we maintain the highest standards of customer service. Please feel free to contact us directly. Sincerely, The Sullivan Buick GMC Team

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