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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
117 Reviews
Call Service Center (352) 433-0935

117 Reviews of Sullivan Buick GMC - Service Center

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March 17, 2025

The check in was great, the service was also outstanding. However, when the vehicle was completed and brought around to pick up, it sat there for approximately 10 - 15 minutes before I was able to get the ke More

by fostervl71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'd rather not.
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Mar 19, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We're glad to hear that the check-in and service at Sullivan Buick GMC met your expectations. We appreciate your feedback regarding the delay in picking up your vehicle and will certainly take it into consideration. If you have any further concerns or need assistance, please feel free to reach out. We look forward to serving you again! Sincerely, The Sullivan Buick GMC Team

March 14, 2025

They did a great job with my vehicle. It was ready earlier than promised. Thank you More

by TIMOTHYBLAKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDON LARGE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with your vehicle at Sullivan Buick GMC [Ocala, FL] and that it was ready earlier than promised. We appreciate your support and look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

March 13, 2025

Always a good experience at Sullivan GMC. Knowledgeable service department. Alejandro got the job done in a timely manner.... More

by ROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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Mar 13, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review, Robert! We're thrilled to hear that you always have a good experience at Sullivan Buick GMC [Ocala, FL]. It's great to know that Alejandro and our service department were able to provide you with timely and knowledgeable service. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

March 10, 2025

I was able to arrange a next day appointment over the phone, Service Advisor was accommodating, and waiting room was clean with a choice of beverages. I asked for a car wash, however, when I received More

by MILLERJE2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Mar 12, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us! We're glad to hear that you found our Service Advisor accommodating and that you enjoyed the clean waiting room and beverage options at Sullivan Buick GMC. We understand how important a thorough car wash is after your service, and we appreciate your feedback regarding this oversight. If you would like to discuss this further, please feel free to contact us directly. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

March 09, 2025

Always a great experience with Alejandro in service, he's on point with having the job done in a timely manner. More

by jarredondo417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
Report | Print
Mar 09, 2025 -

Sullivan Buick GMC responded

Thank you for the wonderful review, Jarred! We're thrilled to hear that you always have a great experience with Alejandro in our service department at Sullivan Buick GMC [Ocala, FL]. Timeliness is important to us, and it's great to know that Alejandro is delivering on that promise. We look forward to seeing you again for your next visit! Sincerely, The Sullivan Buick GMC Team

March 09, 2025

Nice job of replacing cracked fuel tank. Some parts were delayed in shipment,but in the end it all worked out More

by captjimh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in Service
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Mar 10, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We appreciate your understanding regarding the shipment delays. We're glad we could successfully replace the cracked fuel tank for you. Your satisfaction is important to us at Sullivan Buick GMC [Ocala, FL], and we look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

March 09, 2025

Japheth was knowledgeable and kept me informed on the progress of my SUV. I had the 30,000 mile service done. Service the tire monitoring system came on. All four tires needed the sensors replaced. Tha More

by ckcrosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Japheth Inman
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Mar 10, 2025 -

Sullivan Buick GMC responded

Thank you for your review! We appreciate your feedback regarding your experience with Japheth during your 30,000-mile service at Sullivan Buick GMC [Ocala, FL]. We're glad to hear he kept you informed. Should you decide to proceed with the tire sensor replacement or if you have any other questions, please don’t hesitate to reach out. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

March 08, 2025

The service personal were knowledgeable and courteous. They made the whole experience smooth and easy. More

by IRONSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH TROTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Sullivan Buick GMC responded

Thank you for your fantastic review! We are thrilled to hear that our service team was knowledgeable and courteous during your visit to Sullivan Buick GMC [Ocala, FL]. Your satisfaction is our priority, and we're glad we could make your experience smooth and easy. We hope to see you again soon! Sincerely, The Sullivan Buick GMC Team

March 07, 2025

You did not address and fix the left rear outside tire sensor. That was the reason for the visit. Changing filters and fluids was secondary. Very disappointing. More

by DAVID.FIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 10, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the left rear outside tire sensor not being addressed during your visit to Sullivan Buick GMC. Your feedback is valuable, and we aim to uphold the highest standards of service. Please reach out to us directly so we can resolve this matter for you. We appreciate your feedback and hope to assist you further. Sincerely, The Sullivan Buick GMC Team

March 07, 2025

Price for a simple oil change was way too high. Car was done and setting in the parking lot for 15 minutes before we were notified that it was ready More

by ALBAKER2400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Mar 11, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your feedback. I understand your concerns regarding the oil change pricing and the delay in notification. At Sullivan Buick GMC [Ocala, FL], we strive to provide competitive pricing and timely service. I appreciate your insights and encourage you to reach out to us directly if you have any further questions or if there's anything we can do to assist you. We value your business and hope to serve you better in the future. Sincerely, The Sullivan Buick GMC Team

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