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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
117 Reviews
Call Service Center (352) 433-0935

117 Reviews of Sullivan Buick GMC - Service Center

Sort by
April 02, 2025

I had to wait for two hours to have my truck serviced, seemed a little too long. More

by DARB41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Every one was fine
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Apr 04, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your feedback with us. We understand that waiting for two hours for your truck service at Sullivan Buick GMC can feel excessive. Your time is valuable, and we appreciate you bringing this to our attention. If you have any further concerns or suggestions, please feel free to reach out. We hope to provide a smoother experience in the future. Sincerely, The Sullivan Buick GMC Team

March 30, 2025

I was a disappointed that my oil change and tire rotation took more than 1 1/2 hrs. I was early, but they took my car in right away. I was told that there are lunch breaks at the time I chose, so it’s take More

by GAIL194
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 03, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding your oil change and tire rotation appointment at Sullivan Buick GMC. We understand your concerns about the timing and communication. Your input is valuable as we strive to improve our service efficiency and inform our customers better about any potential delays. If you have any further questions or would like to discuss this matter, please feel free to contact us. We hope to serve you better in the future! Sincerely, The Sullivan Buick GMC Team

March 30, 2025

I arrived at 11:30 for my 12:00 noon appointment for oil change and tire rotation! They took my car right away, but I was disappointed that it took so long! At 1:10pm I look outside and saw my car there so More

by GAIL194
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 03, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. I understand that the wait for your oil change and tire rotation exceeded your expectations, especially given your early arrival. Your feedback is valuable, and we appreciate you bringing this to our attention. We strive to provide timely service at Sullivan Buick GMC, and I understand how unexpected delays can be frustrating. Please don’t hesitate to contact us directly next time so we can ensure a smoother experience for you. We appreciate your feedback and hope to serve you better in the future. Sincerely, The Sullivan Buick GMC Team

March 29, 2025

Very please with the service I received. The repair to my truck AC done quickly. More

by lcarlisle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
Report | Print
Mar 29, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! It's great to know that you were pleased with the service at Sullivan Buick GMC [Ocala, FL] and that the AC repair on your truck was done quickly. We appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

March 29, 2025

Fast, polite, professional. very satisfactory routine maintenance update. Please with how I was addressed and treated by service staff. More

by RONN.HOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH TROTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words, Ronn! We’re thrilled to hear about your experience at Sullivan Buick GMC [Ocala, FL]. Our team is dedicated to providing fast and professional service, and it’s great to know that you found your routine maintenance satisfactory. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

March 28, 2025

expensive oil change and tire rotation 2+ hours I know of other dealers that have a quick lube section. The workers do not have to be technicians. Just trained to do lubes and change tires More

by TPBSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Shafer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback. We understand that your recent experience with the oil change and tire rotation at Sullivan Buick GMC did not meet your expectations regarding time and cost. We appreciate your thoughts about quicker service options. It’s important to us that we maintain high standards while also working efficiently. Please feel free to reach out to us directly if you have further concerns or suggestions. Thank you for choosing us, and we hope to serve you better in the future. Sincerely, The Sullivan Buick GMC Team

March 28, 2025

Oil change was overpriced, but service was good. Employees were courteous and friendly. We were not expecting the service to take two hours, but we were comfortable while waiting. More

by rayandkayhood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Japheth Inman
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Mar 29, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback, Ray and Kay! I'm glad to hear that you experienced good service from our courteous and friendly staff at Sullivan Buick GMC [Ocala, FL]. We appreciate your input regarding the oil change pricing and the duration of your visit. We continually strive to maintain high standards and provide a comfortable experience for our customers. If you have any further concerns or suggestions, please feel free to reach out to us. We hope to see you again! Sincerely, The Sullivan Buick GMC Team

March 27, 2025

Sean was very helpful and assisted me with my questions. Alex in the service department was very nice. More

by VAUGEAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Sean was able to assist you and that Alex made your experience enjoyable in the service department. At Sullivan Buick GMC [Ocala, FL], we strive to provide exceptional customer service. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

March 20, 2025

Great service and performed work as required. I just wish why car was there they could wash it after service! More

by TomHess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Brittany
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Mar 21, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We're glad to hear that you received great service at Sullivan Buick GMC. We appreciate your suggestion regarding washing the car after service and will definitely take it into consideration. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

March 17, 2025

Great service! Even gave us a lift ny auto to a restaurant nearby while car was being repaired More

by butchdebbiep
Workmanship
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 17, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had great service at Sullivan Buick GMC [Ocala, FL] and appreciated the lift to a nearby restaurant while your car was being repaired. We strive to make the service experience as convenient as possible for our customers. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

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