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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
131 Reviews
Call Service Center (352) 433-0935

131 Reviews of Sullivan Buick GMC - Service Center

Sort by
April 29, 2025

All went well on a Saturday morning without an appointment. Diagnostic and service completed in a timely, courteous manner. More

by mbregnurse6944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 30, 2025 -

Sullivan Buick GMC responded

Thank you for your positive feedback! We're thrilled to hear that your diagnostic and service experience at Sullivan Buick GMC [Ocala, FL] was timely and courteous, especially on a busy Saturday without an appointment. We appreciate your support and look forward to serving you again in the future! Sincerely, The Sullivan Buick GMC Team

April 28, 2025

I've bringing my car to dealer since purchased. brought vehicle in for routine maintenance on 4/25. After servicing a sheet was placed on the passenger sheet of my vehicle detailing maintenance sch More

by BISDAD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sardino
Report | Print
Apr 29, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with Sullivan Buick GMC [Ocala, FL]. We understand your concerns regarding the communication about your transmission service and the follow-up on your call. We appreciate your feedback, as it helps us improve our service standards. We will work on our communication moving forward. We value your business and are here to assist you. Sincerely, The Sullivan Buick GMC Team

April 27, 2025

One of the worst I have ever seen! !! A terrible service department that not only can’t schedule work but can’t fix any problems!! More

by cothranricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Apr 29, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback. We understand your concerns regarding the service department at Sullivan Buick GMC [Ocala, FL]. It’s important to us that we address our customers' needs effectively. Please reach out to us directly so we can discuss this with you further. Your experience matters, and we appreciate the opportunity to improve. Sincerely, The Sullivan Buick GMC Team

April 27, 2025

The cost for a simple service is an outrage. A simple oil and filter change should not cost over $120.00 dollors More

by CW2MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Sardisco
Report | Print
Apr 28, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your feedback. We understand your concern regarding the pricing of our services at Sullivan Buick GMC [Ocala, FL]. We strive to provide quality service and transparency in our pricing. Please feel free to reach out to us directly if you have any further questions or would like to discuss this matter. We value your input and appreciate you giving us the chance to improve. Sincerely, The Sullivan Buick GMC Team

April 25, 2025

Took care of everything on our new purchase , was very helpful on how the NEW items worked More

by gam_sta47
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Apr 25, 2025 -

Sullivan Buick GMC responded

Thank you for your positive review! We're thrilled to hear that you found our team helpful in getting you acquainted with your new purchase at Sullivan Buick GMC [Ocala, FL]. We strive to ensure our customers have a smooth experience and are always here to assist you. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

April 25, 2025

Courteous customer service with expert technicians ready to work for you. They answer your questions and provide fast solutions to any problem. More

by mmdysert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
KENNY HUNTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you experienced courteous customer service and found our technicians to be experts. At Sullivan Buick GMC [Ocala, FL], we strive to provide fast solutions and address all your inquiries. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sullivan Buick GMC Team

April 24, 2025

They have an efficient kind, courteous knowledgeable on time and welcome me each time I come in regardless whether it’s just ask a question where do you get service on my vehicle? More

by ruthkittle01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
HALIE WILDER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words, Ruth! We truly appreciate your feedback and are thrilled to hear that you find our team at Sullivan Buick GMC [Ocala, FL] to be efficient, courteous, and knowledgeable. It's our pleasure to welcome you each time you visit, whether you're asking questions or bringing your vehicle in for service. We look forward to assisting you again soon! Sincerely, The Sullivan Buick GMC Team

April 22, 2025

Since I bought the Encore in 2017, Sullivan Buick has taken care of my car. I have never been disappointed with the service. The service managers and service techs are outstanding. Never a b.s. on requir More

by rboer70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Deno
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Apr 22, 2025 -

Sullivan Buick GMC responded

Thank you so much for your kind words! We truly appreciate your loyalty to Sullivan Buick GMC [Ocala, FL] since your purchase of the Encore in 2017. It’s wonderful to hear that our service managers and technicians have consistently provided you with honest and outstanding service. We look forward to seeing you again for your future maintenance needs! Sincerely, The Sullivan Buick GMC Team

April 19, 2025

The manager Dillon was the best service manager ever and Alex in service was great More

by jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHARLIE HAWKINS
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The sales manager i saw last week ruined a deal for a Buick a would have bought for my wife
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Apr 20, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful feedback, Jay! We're thrilled to hear that Dillon and Alex provided you with excellent service at Sullivan Buick GMC [Ocala, FL]. Our team truly values their dedication to our customers. We appreciate your support and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

April 17, 2025

We had a 2 hr wait with an appointment @10:00 am. Waiting room chair seats torn. More

by MARTHAKUNTZMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Apr 18, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback, Martha. We understand that a two-hour wait, especially with an appointment, can be frustrating. We also appreciate you bringing the condition of the waiting room chairs to our attention. Your experience is important to us, and we encourage you to contact Sullivan Buick GMC [Ocala, FL] directly so we can address your concerns further. Thank you for helping us improve! Sincerely, The Sullivan Buick GMC Team

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