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Sullivan Buick GMC - Service Center

Ocala, FL

4.1
71 Reviews

71 Reviews of Sullivan Buick GMC - Service Center

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January 17, 2025

They do a good job there. What else c o u l d l say. More

by RONKO1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZACH ELLIS
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We appreciate your positive comments about Sullivan Buick GMC [Ocala, FL]. We always strive to provide the best service possible and are glad to hear that you had a good experience. We look forward to welcoming you back! Sincerely, The Sullivan Buick GMC Team

January 14, 2025

The staff are always very courteous and professional in the Service department. The waiting room is always clean More

by TCHIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHARLIE HAWKINS
5.0
This rating includes all reviews, with more weight given to recent reviews.
KENNY HUNTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you find our Service department staff courteous and professional, and that you appreciate our clean waiting room. At Sullivan Buick GMC, we strive to create a positive experience for all our customers. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

January 10, 2025

Efficiently serviced and I was out the door ! As usual! Excellent staff great waiting area More

by HORSEYORCHIDLADY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 12, 2025 -

Sullivan Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you had an efficient service experience at Sullivan Buick GMC [Ocala, FL]. Our team works hard to ensure everything runs smoothly, and we appreciate your recognition of our staff and waiting area. We look forward to seeing you again on your next visit! Sincerely, The Sullivan Buick GMC Team

January 09, 2025

Jay was polite and helpful. They were able to clear a recall issue, but were not able to repair my vehicle, but that was partly my inability to leave the car with them for a lon More

by JANNIPERK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Jan 10, 2025 -

Sullivan Buick GMC responded

Thank you for taking the time to share your feedback. We're glad to hear that our team was polite and helpful in addressing your recall issue and that you appreciated the chauffeuring service. Your suggestion regarding the cigarette smell will certainly be taken into consideration as we strive to maintain the highest standards at Sullivan Buick GMC [Ocala, FL]. If you have any further concerns or suggestions, please feel free to reach out to us. We look forward to assisting you again! Sincerely, The Sullivan Buick GMC Team

January 09, 2025

The dealership was friendly. I had an oil change done and it was quick. Last time I was there they did a car wash but not this visit. More

by jumin777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly
Jan 10, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We’re glad to hear that you found our team friendly and that your oil change was quick. We appreciate your note about the car wash and will definitely keep it in mind for your next visit. We look forward to seeing you again at Sullivan Buick GMC [Ocala, FL]! Sincerely, The Sullivan Buick GMC Team

January 09, 2025

We have been doing business with Sullivans for several years. We have always found the salespeople to be very friendly and knowledgeable. We have purchased either four or five vehicles from them and serv More

by gailschrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE DELPRETE
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connie, Matt, Dillon
Jan 10, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We truly appreciate your loyalty to Sullivan Buick GMC [Ocala, FL] over the years. It's wonderful to hear that our sales team and service have consistently met your expectations. We look forward to assisting you with your next vehicle purchase! Thank you for being a valued part of our community! Sincerely, Zachary Ellis Sales Manager

January 05, 2025

I bring my vehicle to you every time I need something done. I lost my extended warranty because I was never told I need a tuneup at 100000 miles. I bring it to you guys so you tell me when I need somethi More

by SUBLIMEFAN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany
Jan 07, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. It's important for us that our customers are well-informed about their vehicle maintenance needs, and it is disappointing to hear we missed the mark in your case. We appreciate your feedback and would like to encourage you to reach out directly to Sullivan Buick GMC to discuss this matter further. Your concerns are valuable to us, and we want to ensure we address them properly. Thank you for reaching out. Sincerely, The Sullivan Buick GMC Team

January 04, 2025

This is my 1st Buick so my first experience with service, I’m waiting on a part, no estimated time . After a couple weeks I called to check in and felt like they were appeasing me by being on the call with m More

by SATTERLEY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/a
Jan 06, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We understand how important timely communication and attentive service are. At Sullivan Buick GMC, we strive to provide exceptional customer care. We encourage you to reach out to us directly so we can address your concerns and ensure you receive the customer service you deserve. Thank you for bringing this to our attention, and we hope to improve your experience in the future. Sincerely, The Sullivan Buick GMC Team

January 02, 2025

This visit the service man that helped was polite professional and courteous. I do not know his name, his desk is on the right when you walk in More

by CAROLLYNN424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service man
Jan 03, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service team at Sullivan Buick GMC. Our staff takes pride in providing polite and professional service. We hope to assist you again in the future! Sincerely, The Sullivan Buick GMC Team

December 30, 2024

Nice service center, they always take good care of my car. I highly recommend them. More

by watson.carol083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 01, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're glad to hear that you have a positive experience with our service center at Sullivan Buick GMC Ocala, FL. Your recommendation means a lot to us. We look forward to taking care of your car again in the future! Sincerely, The Sullivan Buick GMC Team

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