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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
104 Reviews
Call Service Center (352) 433-0935

104 Reviews of Sullivan Buick GMC - Service Center

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March 10, 2025

I was able to arrange a next day appointment over the phone, Service Advisor was accommodating, and waiting room was clean with a choice of beverages. I asked for a car wash, however, when I received More

by MILLERJE2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Mar 12, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us! We're glad to hear that you found our Service Advisor accommodating and that you enjoyed the clean waiting room and beverage options at Sullivan Buick GMC. We understand how important a thorough car wash is after your service, and we appreciate your feedback regarding this oversight. If you would like to discuss this further, please feel free to contact us directly. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

March 09, 2025

Always a great experience with Alejandro in service, he's on point with having the job done in a timely manner. More

by jarredondo417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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Mar 09, 2025 -

Sullivan Buick GMC responded

Thank you for the wonderful review, Jarred! We're thrilled to hear that you always have a great experience with Alejandro in our service department at Sullivan Buick GMC [Ocala, FL]. Timeliness is important to us, and it's great to know that Alejandro is delivering on that promise. We look forward to seeing you again for your next visit! Sincerely, The Sullivan Buick GMC Team

March 09, 2025

Nice job of replacing cracked fuel tank. Some parts were delayed in shipment,but in the end it all worked out More

by captjimh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in Service
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Mar 10, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We appreciate your understanding regarding the shipment delays. We're glad we could successfully replace the cracked fuel tank for you. Your satisfaction is important to us at Sullivan Buick GMC [Ocala, FL], and we look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

March 09, 2025

Japheth was knowledgeable and kept me informed on the progress of my SUV. I had the 30,000 mile service done. Service the tire monitoring system came on. All four tires needed the sensors replaced. Tha More

by ckcrosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Japheth Inman
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Mar 10, 2025 -

Sullivan Buick GMC responded

Thank you for your review! We appreciate your feedback regarding your experience with Japheth during your 30,000-mile service at Sullivan Buick GMC [Ocala, FL]. We're glad to hear he kept you informed. Should you decide to proceed with the tire sensor replacement or if you have any other questions, please don’t hesitate to reach out. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

March 08, 2025

The service personal were knowledgeable and courteous. They made the whole experience smooth and easy. More

by IRONSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH TROTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Sullivan Buick GMC responded

Thank you for your fantastic review! We are thrilled to hear that our service team was knowledgeable and courteous during your visit to Sullivan Buick GMC [Ocala, FL]. Your satisfaction is our priority, and we're glad we could make your experience smooth and easy. We hope to see you again soon! Sincerely, The Sullivan Buick GMC Team

March 07, 2025

You did not address and fix the left rear outside tire sensor. That was the reason for the visit. Changing filters and fluids was secondary. Very disappointing. More

by DAVID.FIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 10, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the left rear outside tire sensor not being addressed during your visit to Sullivan Buick GMC. Your feedback is valuable, and we aim to uphold the highest standards of service. Please reach out to us directly so we can resolve this matter for you. We appreciate your feedback and hope to assist you further. Sincerely, The Sullivan Buick GMC Team

March 07, 2025

Price for a simple oil change was way too high. Car was done and setting in the parking lot for 15 minutes before we were notified that it was ready More

by ALBAKER2400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Mar 11, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your feedback. I understand your concerns regarding the oil change pricing and the delay in notification. At Sullivan Buick GMC [Ocala, FL], we strive to provide competitive pricing and timely service. I appreciate your insights and encourage you to reach out to us directly if you have any further questions or if there's anything we can do to assist you. We value your business and hope to serve you better in the future. Sincerely, The Sullivan Buick GMC Team

March 07, 2025

I didn't have to wait very long. I was in and out within 30 minutes. More

by RONBAMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZACH ELLIS
3.0
This rating includes all reviews, with more weight given to recent reviews.
KENNY HUNTER
4.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
2.0
This rating includes all reviews, with more weight given to recent reviews.
HALIE WILDER
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Sullivan Buick GMC responded

Thank you for taking the time to leave a review! We're thrilled to hear that you experienced a quick and efficient visit at Sullivan Buick GMC [Ocala, FL]. We strive to provide excellent service in a timely manner. We look forward to welcoming you back on your next visit! Sincerely, The Sullivan Buick GMC Team

March 05, 2025

Been going there almost 4 years for oil changes. I always bring my own materials oil change went from $30-$65 and now they want $90. I’ll never buy GMC again 2023 and his fourth catalytic converter. More

by iwantcleanwater777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Mar 07, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your loyalty to Sullivan Buick GMC over the past four years. We understand your concerns regarding the increasing costs and your frustration with the catalytic converter issues. Your feedback is important, and we encourage you to contact us directly so we can address your concerns further. Thank you for bringing this to our attention. Sincerely, The Sullivan Buick GMC Team

March 03, 2025

Appointments were timely. Service writer took care of us and made sure we were satisfied. More

by GRUSTAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Deno, service advisor
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Mar 03, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that your appointments were timely and that our service writer took great care of you at Sullivan Buick GMC [Ocala, FL]. Your satisfaction is important to us. We look forward to seeing you again for your next visit! Sincerely, The Sullivan Buick GMC Team

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