Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sullivan Buick GMC - Service Center

Ocala, FL

4.1
71 Reviews
Call Service Center (352) 433-0935

71 Reviews of Sullivan Buick GMC - Service Center

Sort by
February 03, 2025

So, this is a "heads-up" for y'all. I've been a customer of Sullivan GMC/Buick for a long time. Always felt they took care of me and my vehicle. My driver's side power seat quick wor More

by Holly L. McDonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SERVICE WRITER JAY
Report | Print
Feb 07, 2025 -

Sullivan Buick GMC responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

Feb 10, 2025 -

Holly L. McDonald responded

There is no response that you can provide me. I was a loyal customer of Sullivan. I trusted your dealership to take care of my vehicle. I was lied to, plain and simple. A $50 part with labor, versus, "oh, we have to replace the whole seat, a $1400+ charge. How can you substantiate that? I specifically asked the service writer, "did you check the switch? All the other seat functions except forward and back work." Obviously, I was lied to because my new mechanic, that was the FIRST thing he checked. It WAS the switch. He bought it, replaced it and charged me $250. Hmmmm.....what would you have done? Last visit, I was going on a trip, wanted to have Sullivan make sure my vehicle was safe to travel 1800 miles, alone with my dogs. Oil change, tire rotation, check hoses, etc. The oil was changed, I checked the dipstick for clean oil and full status, but I'm not exactly positive, but my tire rotation???? The same peeling rim (only one) I have was in the same place as when I brought it in. I'm not exactly positive, so I'll accept that they were rotated, but was anything else checked? Then, the service writer told me that a tune up would be coming soon, to a ridiculous amount of money quoted, and that I would "probably need a timing chain" to the tune of over $2400. Seriously, I think Sulllivan needs a visit from Elon Musk. Especially when I have knowledge that your mechanics are lucky to make $40/hour on the amount Sullivan charges for labor. I'm so disappointed and feel so betrayed after 5 years of trust with Sullivan.

February 01, 2025

Always they do a fantastic job! Great atmosphere and staff. They will make it right. More

by BILL.JANETMORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Feb 04, 2025 -

Sullivan Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that you always have a fantastic experience at Sullivan Buick GMC [Ocala, FL]. Our team is dedicated to providing a great atmosphere and excellent service. We look forward to seeing you again soon and appreciate you sharing your experience with others! Sincerely, The Sullivan Buick GMC Team

January 30, 2025

Was not pleased that a truck with 31k had a transmission issue but was handled profesionaly by the service department and was back using the truck in 24hrs. More

by KREELIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Jan 31, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. I understand how concerning it can be to encounter a transmission issue, especially with a truck that has relatively low mileage. We’re glad to hear that our service department handled the situation professionally and got you back on the road quickly. Your feedback is important, and if you have any further concerns, please don’t hesitate to reach out to us at Sullivan Buick GMC [Ocala, FL]. We appreciate your trust in us! Sincerely, The Sullivan Buick GMC Team

January 29, 2025

Brittany is great in service! ! Always a good experience with her. The service manager is great as well. More

by btester6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany in service
Report | Print
Jan 30, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you consistently have a great experience with our service team, especially with Brittany. At Sullivan Buick GMC, we strive to provide excellent service, and it's great to see that reflected in your visits. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

January 27, 2025

Sullivan Buick provides reasonably priced quality on time service. Requiring a fifteen word response is unreasonable. More

by RANGERS1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 29, 2025 -

Sullivan Buick GMC responded

Thank you for your positive review! We're glad to hear you appreciated our quality service at Sullivan Buick GMC [Ocala, FL]. We look forward to serving you again! Sincerely, The Sullivan Buick GMC Team

January 25, 2025

I actually thought my dream truck was not in their inventory. But I got a call back the next day and it had all but the 360 live cameras and sunroof. Still satisfied. More

by dukemareno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICH BOUKER
5.0
This rating includes all reviews, with more weight given to recent reviews.
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSEPH TROTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHARLIE HAWKINS
5.0
This rating includes all reviews, with more weight given to recent reviews.
KENNY HUNTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DEVIN HAWES
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRANDON LARGE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience, Duke! We're thrilled to hear that you found your dream truck at Sullivan Buick GMC [Ocala, FL]. We appreciate your understanding regarding the features and are glad to know you're satisfied with your purchase. We look forward to serving you again in the future! Sincerely, Zachary Ellis Sales Manager

January 24, 2025

Hi Brittany, I just want to thank you for the excellent service you provided me today. When I mentioned to you that there was a discount online for batteries your counterpart service person immediately sa More

by Edwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Gioiwelli, service advisor
Report | Print
Jan 25, 2025 -

Sullivan Buick GMC responded

Thank you, Edwin, for taking the time to share your wonderful experience at Sullivan Buick GMC [Ocala, FL]. I’m thrilled to hear that Brittany provided you with excellent service and advocated for you to receive the discount on the battery. It's great to know that her dedication made such a positive impact on your visit. We truly appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sullivan Buick GMC Team

January 23, 2025

Everything was good Everything was good Everything was good Everything was good Everything was good More

by SNYDERJ52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HALIE WILDER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Sullivan Buick GMC responded

Thank you so much for choosing Sullivan Buick GMC [Ocala, FL] and for leaving us such a positive review! We’re thrilled to hear that everything was good during your experience. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

January 22, 2025

Wait time was too long, just routine maintenance done. It was a professional experience as usual. More

by JDGBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Jan 22, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We appreciate your understanding regarding the wait time during your routine maintenance at Sullivan Buick GMC [Ocala, FL]. It's great to hear that you had a professional experience. Your input helps us continue to improve, and we hope to serve you even better in the future. Please feel free to reach out if you have any concerns or suggestions. We look forward to your next visit! Sincerely, The Sullivan Buick GMC Team

January 19, 2025

It is a professional experience. My service advisor Joe Sardisco takes my keys goes over what is to be done keeps me advised and takes care of every detail. When car is done he t More

by dbarborek2132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sardisco
Report | Print
Jan 20, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Joe and the detailed service he provided. At Sullivan Buick GMC [Ocala, FL], we strive to keep our customers informed and satisfied throughout the process. We appreciate your kind words and look forward to seeing you again for your next visit! Sincerely, The Sullivan Buick GMC Team

1
2
3
...
8