Sullivan Buick GMC - Service Center

I had to have my car towed to Sullivan Buick GMC to have serviced on a Saturday afternoon. I had the pleasure to deal with JC Gilbert in the Service Dept and he was so helpful and attentive to my situation serviced on a Saturday afternoon. I had the pleasure to deal with JC Gilbert in the Service Dept and he was so helpful and attentive to my situation. He had a quick diagnosis done and contacted me at home a short while later. Turns out my car just needed a battery and things were taken care of quickly and I was back in my car in no time. JC Gilbert made the whole process very satisfying and I give a thumbs up and 5 stars to him! Thank you soooo much! More

Routine Maintenance I have been using Sullivan Buick GMC since I bought my used 2011 GMC Pick-up in October of 2012. I was given a good deal on trade and have continued I have been using Sullivan Buick GMC since I bought my used 2011 GMC Pick-up in October of 2012. I was given a good deal on trade and have continued to have Sullivan to service my vehicles. Yes, I bought another used 2015 from Sullivan in in April of 2017 it had 18,231 miles. Their finance department is excellent. Sullivan's service team is polite, listens to your needs and sets forth to service the vehicle. If they discover a problem with with the vehicle or need to make you aware of additional repairs or additional costs it is done forthright. You have the right to elect to continue service or postpone the service until another time. When I have had lengthy repairs they will transport me to another location for shopping or dining. Call the dealer when your are ready to return and you will be picked up. If service is completed and you are off their campus they will call to advise and send pick up when you are ready. Ask for a car wash and it will be done if the attendant is free. Be aware that the wash attendant washes and re-cleans the interior of your new or used vehicle at time of purchase. This dealership is excellently managed. More

Vacation saving repair!! As we traveling back home from Disney we had some car trouble and pulled into service a 1/2 hour before closing. The service support did everything to As we traveling back home from Disney we had some car trouble and pulled into service a 1/2 hour before closing. The service support did everything to get us back on the road home!! Thank you!! More

Complete thieves. I took my car in for a clutch problem - the clutch was sticking to the floor, and it was sometimes not even changing gears. They told me the transmission and hydraulics were bad and they - the clutch was sticking to the floor, and it was sometimes not even changing gears. They told me the transmission and hydraulics were bad and they "fixed" - $1,640. Now, less than two weeks later, my car has the exact same problems and it leaks fluid. I took it back, and now they "don't know" what the problem is. They are complete incompetent thieves, and their service prices are almost double what other places charge. I took my vehicle there as it was a Pontiac dealership and I wanted someone competent and familiar with my type of vehicle, but I was obviously mistaken to think that they even know what a Pontiac is. My advice - take your car to Honda of Ocala for service - they work on al makes/models of vehicles, and they wash your car for free at any visit. Sullivan Pontiac only washes your car if your service bill is over $1,000. Quite a difference, huh? More