Back

Sullivan Buick GMC - Service Center

Ocala, FL

4.1
71 Reviews

71 Reviews of Sullivan Buick GMC - Service Center

Sort by
February 23, 2025

Service Advisor was responsive and efficient. Time required for service work was very good. Only other comment is why not wash my car? More

by LIPSMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with service
February 23, 2025

The service dept always is great at communication and getting things done. Alex is so kind and thorough at answering all questions. More

by MICHELLE.A.MACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
February 20, 2025

Brittany G is excellent. She is the reason we continue to use the Sullivan Service Department More

by owenhurley67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany G
Feb 20, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Brittany has provided you with excellent service at Sullivan Buick GMC [Ocala, FL]. Your loyalty means a lot to us, and we look forward to continuing to serve you in the future. Please don’t hesitate to reach out whenever you need assistance! Sincerely, The Sullivan Buick GMC Team

February 17, 2025

The sales and parts department went out of the way to try and find what I was looking for and explain my options. Rich bowker was extremely helpful and tracking down the truck I wanted and making it availab More

by dkdaniels380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICH BOUKER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Rich was able to assist you in finding the truck you wanted at Sullivan Buick GMC [Ocala, FL]. We take pride in our team’s dedication to providing excellent service and ensuring our customers have all the information they need. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Zachary Ellis Sales Manager

February 16, 2025

A little pricey but everyone is very nice and Jay my service writer always makes me feel welcome More

by TAC8425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in service
Feb 19, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We're glad to hear that you find our team at Sullivan Buick GMC welcoming and friendly, especially Jay. We appreciate your thoughts on pricing and value your business. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

February 13, 2025

Thought the service writer was rude after car was finished. Car was serviced in good time. More

by TROUBLE346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Feb 14, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your positive comments about the timely service at Sullivan Buick GMC, but we also understand your concerns regarding the interaction with our service writer. Your feedback is important, and we would like to discuss this further to ensure we maintain the highest standards of customer service. Please feel free to contact us directly. Sincerely, The Sullivan Buick GMC Team

February 12, 2025

When I checked in for my oil change, I estimate if they would check the pressure in my tires and he said that was part of the service after I left I checked my tire pressure. They never even checked it. More

by EDLANZA139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KENNY HUNTER
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We understand that you expected the tire pressure to be checked during your oil change at Sullivan Buick GMC. Your feedback is valuable, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can address your concerns and ensure your next visit meets your expectations. We look forward to hearing from you. Sincerely, The Sullivan Buick GMC Team

February 08, 2025

The service was quick and efficient. Haley, the sales rep was polite and very attentive to my needs. I highly recommend Sullivan Cadillac and GMC More

by myrockinr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH TROTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
HALIE WILDER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick and efficient service experience at Sullivan Buick GMC [Ocala, FL]. It's great to know that Haley was attentive to your needs. We truly appreciate your recommendation and look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

February 07, 2025

GM is offering a discount on Delco Batteries of 20%. I contacted George Rudelis, Sullivan GMC and he said that they do not participate in that discount offer and the price for the battery was $234 . I More

by Edwin
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Riffee, George Rudelis
Feb 10, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate you taking the time to detail the situation regarding the Delco Battery for your GMC 3500 Sierra. We understand your frustration with the inconsistency in pricing and the lack of communication from our team. Your feedback is important to us, and we strive to provide clear and responsive service. Please feel free to reach out to us directly at Sullivan Buick GMC, as we would like the opportunity to address your concerns and assist you further. Your satisfaction is our priority, and we hope to regain your trust in our dealership. Sincerely, The Sullivan Buick GMC Team

February 05, 2025

The service department was very professional, courteous and prompt when scheduling my appointment. The appointment took an hour and half as promised. Thank you! More

by RCA6300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Feb 06, 2025 -

Sullivan Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service department at Sullivan Buick GMC [Ocala, FL]. It’s great to know that we met your expectations for professionalism and promptness. We look forward to seeing you again for your future service needs! Sincerely, The Sullivan Buick GMC Team

1
...