Sullivan Buick GMC

Still waiting on 2nd. Key to My new car. Been almost a month. Already and no key. ????? Not happy about that Key to My new car. Been almost a month. Already and no key. ????? Not happy about that More

Service was completed as requested, but I was the one that had to point out that I had purchased the extended warranty so that I wasn't charged full price for repair that had to point out that I had purchased the extended warranty so that I wasn't charged full price for repair More

I am kind of curious why you use a discontinued motor oil (AC Delco) at least according to the numbers on your receipt (19420074)? Nine (9) dollars for shop supplies, just what does that include? Please (AC Delco) at least according to the numbers on your receipt (19420074)? Nine (9) dollars for shop supplies, just what does that include? Please respond. More

Great job by Princess. Very knowledgeable and did a great job explaining all of the features on the automobile. Very knowledgeable and did a great job explaining all of the features on the automobile. More

A good job done and in a timely manor. Been getting both vehicles' serviced there for sometime now and I've never been disappointed. Been getting both vehicles' serviced there for sometime now and I've never been disappointed. More

Nothing but praises for Brittany in service very efficient and always helpful, also a shout out to Sean Gruber. efficient and always helpful, also a shout out to Sean Gruber. More

Feel Sullivan has forgotten about caring customer service and only cares about upselling when you are in there for routine maintenance. I noticed this on my last two trips to the shop and probably won’t retu and only cares about upselling when you are in there for routine maintenance. I noticed this on my last two trips to the shop and probably won’t return for any future routine work. More

Great service! Thank you all! I appreciaye your timeliness and professionalism. Job well dpne folks! Thank you all! I appreciaye your timeliness and professionalism. Job well dpne folks! More

There were some concerns and corrections that had to be addressed with the vehicle I purchased and the sales staff, including the manager, were great to work with! They resolved my issues quickly and profe addressed with the vehicle I purchased and the sales staff, including the manager, were great to work with! They resolved my issues quickly and professionally More

I went in to see about leasing a new car, as my lease was up on my GMC sierra. Unfortunately I moved from Michigan and couldn’t go to my original dealer. I was told they could handle my buy out process but c up on my GMC sierra. Unfortunately I moved from Michigan and couldn’t go to my original dealer. I was told they could handle my buy out process but charge a doc fee of 75 dollars. I was assured that would be it. They use a fancy desktop type computer and finance scrolls through it and doesn’t go over all the numbers. Just took me to the initial part. I figured we were good since we just got done discussing I wouldn’t be paying a 898 doc fee. When I got home I looked over the paper copies and sure enough they got me for the 898 doc fee. I assumed the extra fees were related to certifying the vehicle as the finance guy AJ said that’s how they got the interest rate down in the loan was buy doing the used car certification I was paying for. Come to find out that didn’t happen either. They do their best to confuse you on numbers like showing the market value and putting a discount on the market value of the car or blue book price to make it look like they are not baking fees in. Its unfortunate that dealers continue to take advantage of people and feel they should make 900 dollars for generating some documents from gm and spending less than an hour on the documents. This is more than doctors make an hour. Not sure why Sullivan feels so entitled. Won’t return. More