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Sullivan Buick GMC

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.2
152 Reviews
The team at Sullivan Buick GMC would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Buick GMC, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4000 SW College Rd

Ocala, FL

34474

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Showing 152 reviews

February 04, 2025

Went into the showroom to consider changing my lease and came out purchasing my new car. Cannot say enough great things about the staff and dealership! Halie answered all my questions made buying my new car More

by Mrsjayharris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
HALIE WILDER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Sullivan Buick GMC responded

Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at Sullivan Buick GMC [Ocala, FL]. It’s great to know that Halie made the car buying process stress-free and enjoyable for you. Your kind words about our staff mean a lot to us. We look forward to serving you again in the future! Sincerely, The Sullivan Buick GMC Team

February 03, 2025

Great service! Stayed late on a Sunday so we could get our truck, and gave us a great deal! More

by Conner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
HALIE WILDER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words, Conner! We truly appreciate you taking the time to share your experience with us at Sullivan Buick GMC [Ocala, FL]. We're glad to hear that you got a great deal on your truck and that our team went the extra mile to ensure you had a positive experience. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

February 03, 2025

The new car purchase process was not a hassle and finance did get me a better loan rate. More

by renfro359
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Sullivan Buick GMC responded

Thank you for your positive feedback! We're thrilled to hear that your car purchase process was smooth and that our finance team was able to secure you a better loan rate. At Sullivan Buick GMC [Ocala, FL], we strive to make every experience enjoyable. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

February 03, 2025

So, this is a "heads-up" for y'all. I've been a customer of Sullivan GMC/Buick for a long time. Always felt they took care of me and my vehicle. My driver's side power seat quick wor More

by Holly L. McDonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SERVICE WRITER JAY
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Feb 07, 2025 -

Sullivan Buick GMC responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

Feb 10, 2025 -

Holly L. McDonald responded

There is no response that you can provide me. I was a loyal customer of Sullivan. I trusted your dealership to take care of my vehicle. I was lied to, plain and simple. A $50 part with labor, versus, "oh, we have to replace the whole seat, a $1400+ charge. How can you substantiate that? I specifically asked the service writer, "did you check the switch? All the other seat functions except forward and back work." Obviously, I was lied to because my new mechanic, that was the FIRST thing he checked. It WAS the switch. He bought it, replaced it and charged me $250. Hmmmm.....what would you have done? Last visit, I was going on a trip, wanted to have Sullivan make sure my vehicle was safe to travel 1800 miles, alone with my dogs. Oil change, tire rotation, check hoses, etc. The oil was changed, I checked the dipstick for clean oil and full status, but I'm not exactly positive, but my tire rotation???? The same peeling rim (only one) I have was in the same place as when I brought it in. I'm not exactly positive, so I'll accept that they were rotated, but was anything else checked? Then, the service writer told me that a tune up would be coming soon, to a ridiculous amount of money quoted, and that I would "probably need a timing chain" to the tune of over $2400. Seriously, I think Sulllivan needs a visit from Elon Musk. Especially when I have knowledge that your mechanics are lucky to make $40/hour on the amount Sullivan charges for labor. I'm so disappointed and feel so betrayed after 5 years of trust with Sullivan.

February 01, 2025

Always they do a fantastic job! Great atmosphere and staff. They will make it right. More

by BILL.JANETMORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Feb 04, 2025 -

Sullivan Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that you always have a fantastic experience at Sullivan Buick GMC [Ocala, FL]. Our team is dedicated to providing a great atmosphere and excellent service. We look forward to seeing you again soon and appreciate you sharing your experience with others! Sincerely, The Sullivan Buick GMC Team

January 30, 2025

Was not pleased that a truck with 31k had a transmission issue but was handled profesionaly by the service department and was back using the truck in 24hrs. More

by KREELIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Jan 31, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. I understand how concerning it can be to encounter a transmission issue, especially with a truck that has relatively low mileage. We’re glad to hear that our service department handled the situation professionally and got you back on the road quickly. Your feedback is important, and if you have any further concerns, please don’t hesitate to reach out to us at Sullivan Buick GMC [Ocala, FL]. We appreciate your trust in us! Sincerely, The Sullivan Buick GMC Team

January 29, 2025

Brittany is great in service! ! Always a good experience with her. The service manager is great as well. More

by btester6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany in service
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Jan 30, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you consistently have a great experience with our service team, especially with Brittany. At Sullivan Buick GMC, we strive to provide excellent service, and it's great to see that reflected in your visits. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

January 29, 2025

She understood what i was looking for and accomplished it by finding the right car for me. She listens and took my consideration in my search and found me my vehicle. More

by TRIPLEJAQ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHARLIE HAWKINS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear that our team was able to help you find the right vehicle. At Sullivan Buick GMC, I strive to listen to our customers' needs and ensure a positive experience. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Zachary Ellis Sales Manager

January 27, 2025

Sullivan Buick provides reasonably priced quality on time service. Requiring a fifteen word response is unreasonable. More

by RANGERS1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 29, 2025 -

Sullivan Buick GMC responded

Thank you for your positive review! We're glad to hear you appreciated our quality service at Sullivan Buick GMC [Ocala, FL]. We look forward to serving you again! Sincerely, The Sullivan Buick GMC Team

January 26, 2025

Since the first moment I showed interest in the vehicle I ultimately purchased, I was assisted with any question I had as well as assisted in helping the transaction move quickly and efficiently as I had to More

by scarycaroline1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Sullivan Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that your experience at Sullivan Buick GMC [Ocala, FL] was positive, from your initial interest to the completion of your purchase. It's great to know that Sean was able to assist you effectively and that you appreciated our clean and professional environment. We sincerely appreciate your recommendation and look forward to welcoming you back when you're ready for your next vehicle! Sincerely, Zachary Ellis Sales Manager

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