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Sullivan Buick GMC

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.2
152 Reviews
The team at Sullivan Buick GMC would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Buick GMC, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4000 SW College Rd

Ocala, FL

34474

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Showing 152 reviews

February 14, 2025

poor communication throughout purchase ordeal. didnt disclose how many miles were on car before i purchased. had 3000 miles on a supposedly new car. had door ding on car upon delivery. should More

by hearnlandscapemgmt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
ZACH ELLIS
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback. I understand that your purchase experience with Sullivan Buick GMC did not meet your expectations. Your concerns are noted, and I appreciate you bringing this to our attention. We strive for transparency and quality, and your feedback is crucial for us to improve. Please consider reaching out to us directly so we can discuss your experience further. We value your input and hope to provide a better experience in the future. Sincerely, Zachary Ellis Sales Manager

February 13, 2025

Thought the service writer was rude after car was finished. Car was serviced in good time. More

by TROUBLE346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Feb 14, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your positive comments about the timely service at Sullivan Buick GMC, but we also understand your concerns regarding the interaction with our service writer. Your feedback is important, and we would like to discuss this further to ensure we maintain the highest standards of customer service. Please feel free to contact us directly. Sincerely, The Sullivan Buick GMC Team

February 12, 2025

When I checked in for my oil change, I estimate if they would check the pressure in my tires and he said that was part of the service after I left I checked my tire pressure. They never even checked it. More

by EDLANZA139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KENNY HUNTER
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We understand that you expected the tire pressure to be checked during your oil change at Sullivan Buick GMC. Your feedback is valuable, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can address your concerns and ensure your next visit meets your expectations. We look forward to hearing from you. Sincerely, The Sullivan Buick GMC Team

February 12, 2025

Only problem is I was promised a fill up with gas. They must have forgot. More

by WOLFMANKEYS1954
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
BRANDON LARGE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback regarding the gas and the detailing service at Sullivan Buick GMC. We appreciate your input and can assure you that we strive to provide excellent customer service. If you'd like to discuss your concerns further, please feel free to reach out to us. We value your experience and hope to serve you better in the future. Sincerely, Zachary Ellis Sales Manager

February 12, 2025

Sean was so wonderful very knowledgeable and very professional and patient and polite great salesman More

by AMYWMS33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words, Amy! We're thrilled to hear about your positive experience with Sean at Sullivan Buick GMC [Ocala, FL]. His professionalism and knowledge make a difference in our customers' journeys. We appreciate your feedback and hope to see you again soon! Sincerely, Zachary Ellis Sales Manager

February 08, 2025

The service was quick and efficient. Haley, the sales rep was polite and very attentive to my needs. I highly recommend Sullivan Cadillac and GMC More

by myrockinr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH TROTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
HALIE WILDER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick and efficient service experience at Sullivan Buick GMC [Ocala, FL]. It's great to know that Haley was attentive to your needs. We truly appreciate your recommendation and look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

February 07, 2025

Everyone went out of their way to facilitate and make as painless as possible my purchase of a new GMC. I would highly recommend this dealership to anyone looking for a vehicle. Staff is very efficient and More

by dixy511
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RICH BOUKER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that our team made your GMC purchase easy and enjoyable. Your recommendation means a lot to us at Sullivan Buick GMC [Ocala, FL]. We look forward to assisting you again in the future! Sincerely, Zachary Ellis Sales Manager

February 07, 2025

GM is offering a discount on Delco Batteries of 20%. I contacted George Rudelis, Sullivan GMC and he said that they do not participate in that discount offer and the price for the battery was $234 . I More

by Edwin
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Riffee, George Rudelis
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Feb 10, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate you taking the time to detail the situation regarding the Delco Battery for your GMC 3500 Sierra. We understand your frustration with the inconsistency in pricing and the lack of communication from our team. Your feedback is important to us, and we strive to provide clear and responsive service. Please feel free to reach out to us directly at Sullivan Buick GMC, as we would like the opportunity to address your concerns and assist you further. Your satisfaction is our priority, and we hope to regain your trust in our dealership. Sincerely, The Sullivan Buick GMC Team

February 06, 2025

The staff were really helpful and pleasant to talk to. Mr. Beach was kind and helpful. More

by wayneenesmith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JOE DELPRETE
5.0
This rating includes all reviews, with more weight given to recent reviews.
RICH BOUKER
5.0
This rating includes all reviews, with more weight given to recent reviews.
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beach
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Feb 07, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We appreciate your kind words about our staff and are glad to hear that Mr. Beach made your experience enjoyable. At Sullivan Buick GMC [Ocala, FL], we strive to provide the best service possible. We hope to see you again soon! Sincerely, The Sullivan Buick GMC Team

February 05, 2025

The service department was very professional, courteous and prompt when scheduling my appointment. The appointment took an hour and half as promised. Thank you! More

by RCA6300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Feb 06, 2025 -

Sullivan Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service department at Sullivan Buick GMC [Ocala, FL]. It’s great to know that we met your expectations for professionalism and promptness. We look forward to seeing you again for your future service needs! Sincerely, The Sullivan Buick GMC Team

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