Sullivan Buick GMC

Probably the worst GMC dealership experience I have ever had. Made an appt. for a first oil change on my 2023 GMC 3500 AT4. Mentioned a setting that wasn't working on the dash and they said they'd fix that had. Made an appt. for a first oil change on my 2023 GMC 3500 AT4. Mentioned a setting that wasn't working on the dash and they said they'd fix that too. Dropped it off at 10:45 and said I'd be waiting, but I'd need to leave by 1 at the latest. Kept checking back with service and he said he'd keep looking into it and each time asked me who I was (like he'd never seen me before). 1:30 rolls around and it's still not done and I'm not happy. He finally went back and then said "they're just putting the oil back in it now." 3 hours for an oil change? "Oh well you had that problem with your dash too..." That's all well and good, but keep me informed so that I can make adjustments to my day. He didn't seem to think that was appropriate. I asked to speak with the service manager - he's out of town. I went to the General Manager Tre (of sales) and voiced my displeasure and he sat and stared at me not caring. I told him I won't be back. He outright said "That's fine - we don't need your business - we're doing alright." I asked who his boss was and he wasn't about to share that information - his exact words were "I'm as far as you're going to get." I went back toward the receptionist and she could see I was upset - so she brought me to see Jenny. Jenny was actually professional and apologetic and got my truck brought back up and offered the next oil change on the house. I said I'd think about it, but doubt I'd be back. Got in my truck to leave and guess what - that issue on the dash that they said they'd fixed and was the reason for the 3 hour delay? Not fixed. So I was there for 3 hours for an oil change. This is my 3rd GMC 3500 and I'm sure I'll be in the market again in a couple years...but I certainly won't give this dealership my business...since, apparently, they don't need it as they're "doin alright." More

We recently purchased our 20 th Buick , an Encore Certified vehicle from here . We were Quito pleased until our first and second weeks of ownership . By then , we had both remote starts batteries fai Certified vehicle from here . We were Quito pleased until our first and second weeks of ownership . By then , we had both remote starts batteries failed , the last one stranding us 13 miles from home . Then a friend and I troubleshot and discovered a failed car battery which the dealer replaced . On my way home, I checked tire pressures ; 40 psi,39,39,38 . I set down at home to drop this down to 37psi hot . Right next to the fill valve, there was a circular tear in the sidewall of the tire down to the core. Somehow, this was missed during the lease turn in inspection or maybe vandalism , who knows - . Anyway, This is a possible cause for a turnpike fatality ! ! The dealer replaced the tire for only $318.50 ! Including $21 for “ shop supplies “ For changing a tire ?There was No discussion about shared responsibility period . They are perfect and it’s always your fault . I guess everything is MY FAULT , huh ? I got so livid at this treatment , I will never return . Buying them donuts twice- F them ! I removed their decal and will mail the key fobs . Stick your free oil change ! I have owned 20 Buicks by now, and gone to Buick Centennail in 2003 . More

Would give them no stars if possible. Not told about GM non-owner cash allowance offer-found out a few days after the sale. General Manager says not eligible. GM customer service says no Not told about GM non-owner cash allowance offer-found out a few days after the sale. General Manager says not eligible. GM customer service says no reason not to be applied to the sale. Cash sale-no kickback for financing so no cash allowance. Stay away! More

Took my truck in for service. It was in the shop for two weeks. Finally got it out. Did a lot of work that wasn’t really necessary. I thought did not do the old change or rotate t It was in the shop for two weeks. Finally got it out. Did a lot of work that wasn’t really necessary. I thought did not do the old change or rotate the tires or check. The DEF was not happy at all the nice time is do you full-service I will definitely take it somewhere else. More

All started last week Tuesday , 9AM appointment in service. Got there and was told we’re sorry we have nobody to look at your vehicle today . Ok let’s reschedule. Rescheduled for the following week . service. Got there and was told we’re sorry we have nobody to look at your vehicle today . Ok let’s reschedule. Rescheduled for the following week . Took it in and they parked it . ( alarm keeps going off so I was told to pull the horn fuse so it wouldn’t upset my neighbors) called the same day in the evening to see how the progress was coming . Was told Oh we have not got to it but we’re waiting for the alarm to go off before we look at it . ( now remember I pulled the fuse like I was told to ) I ask him while how do you know when that happens since I pulled the fuse . He stated , oh we can see it from here . LMAO . It’s back in the corner not even in I sight from them and there watching for it . Hahahahah come on am not a fool . So then I was told we’re waiting till morning to put a tester on it . Well next day came around waited all day then I called again . Nope nobody to look at it . So another words you didn’t have anyone to do it in the first place . I went and picked it up and all I got was sorry . Not hey looks like next yr we will get it in . Lol. Got home and called them back to speak to the gm . Oh we don’t have a gm at this time . So bottom line make sure when you make an appointment you monitor your vehicle at getting fixed . Poor service. - 100 percent More

I was a repeat customer of this dealership I bought a new GMC truck from them in 2017 I later traded that truck back to in 2019 for another new GMC they call me this week asking if I wanted to trade my 2019 GMC truck from them in 2017 I later traded that truck back to in 2019 for another new GMC they call me this week asking if I wanted to trade my 2019 in on another new truck they told me to look what they got online and come in on Saturday I found a couple of new trucks on the site for around 80k when I got down there they tried to sell me a couple of used truck for 93k and 94k so I asked about the new for 80k on there website they said that truck is over a 100k so I asked how come it says 84k on the website the salesman told me GMC control's the price on website but the dealership wants 15k to 20k over the msrp. False advertising at best I would be buying another vehicle from again I'll drive to another GMC dealership with integrity More

I purchased a Gmc Terrain from Sean who was great. The gentleman in Finance was great. Where it went horrible wrong was when I discovered I was never told the bun warmers didn't work due to it didn't The gentleman in Finance was great. Where it went horrible wrong was when I discovered I was never told the bun warmers didn't work due to it didn't have a chip and was told by service manager Mark, I had signed paperwork stating I got a discount, I hadn't, I was transferred to the sales Manager, Mike, and as I was explaining what was going on I said I don't know who is paying for the chip but I know I sure as xxxx ain't and Mike began screaming at me to watch my mouth. I was floored because I have heard these sales guys in this very place say worse. He wouldnt even listen and continued to be condescending. I got off the phone and drove in. He was rude and extremely condescending to me again without even listening. Sadly I do not believe Mike is good management material because he is young and doesnt have enough experience in this roll.I hadn't even said what I came to say and he screamed at me to get out of his office. Even when I lowered my voice to barely above a whisper he screamed for me to get out of his So I went to the Cadillac dealership. Talked to a really nice gentleman and he called Mike up and asked him to come to his office. Once again Mike started in his condescending tone telling me what I was going to do. The gentleman walked back into the building as I proceeded to tell the Mike how not to speak to a woman. The other gentleman came back out after Mike left and said what Mike said was wrong. I know for a fact he walked back in to his office and called me a Karen. NO Mike, I am a woman who refuses to take your pour behavior. Then for Mike and Mark to use this against a young man who worked in the shop to suspend him, when it had nothing to do with him but Mike's poor behavior and the fact that this young man Mike should not be in the current position he is in because he clearly cannot handle it. You do not treat a customer in this mannor More

Good morning Mr. Myers, About five weeks ago I Good morning Mr. Myers, About five weeks ago I purchased a 2022 Buick Encore GX from your dealership. My sales person was Sean, who present Good morning Mr. Myers, About five weeks ago I purchased a 2022 Buick Encore GX from your dealership. My sales person was Sean, who presented a few vehicles to me. The sales experience went flawless as Sean was great. I signed a contract that your dealership offered (about a 1.78% loan),and took the vehicle home. The vehicle is beautiful. Seven days later I received a call that I needed to return to the dealership to sign more paperwork. I came in the following day to find Landon Turner presenting me with a new contract with a higher percentage rate than originally agreed to (1.9%). I told him to reduce the price of the vehicle in the increased amount I would pay in interest over the term of the loan. He replied “NO”, that’s was not a possibility. I reluctantly signed the new contract and left the dealer. I am in possession of both contracts. I know that the increase was only $5.00 a month higher but it was principle. On 10/26/21 I received a letter from your dealership stating if I was not completely satisfied to contact Conny Adkins. I called Ms Adkins, and was told by your operator there was no one there by that name. When I explained I was holding a letter signed by her she transferred me to Ginny who said she was the office manager. Ginny said that Conny Adkins retired the previous Friday. I explained the situation to her and she took my name and phone number down and said she will get back with me. I have heard nothing. I ask you, is this a good way of conducting business? James G I wouldn't purchase a quart of oil from them . I've heard nothing. More

Unbelievable,…went to the service dept., 3 gentlemen all sat at their computers, never even looked up or acknowledged me, and were talking about their medical problems…I finally interrupted them, they said sat at their computers, never even looked up or acknowledged me, and were talking about their medical problems…I finally interrupted them, they said “ be with you in a minute” ( I was only one there). I was there for a minor tweak and to possibly trade my Denali p/u for a new one…but couldn’t believe the callous indifferent collective attitude there. It was my very first time there and will never go back .Beware…!!! Dave T. Ocala More