Sullivan Buick GMC

If I could give 0/5 I would. Joe tried to charge me to replace my entire ac unit when all I needed was a tune up. Took it to Transmax and now my ac is better than new for 222.51. Joe tried to charge me to replace my entire ac unit when all I needed was a tune up. Took it to Transmax and now my ac is better than new for 222.51. I am a teacher and I live paycheck to paycheck I gave them a call later and was completely gaslit, spoke to condescendingly, and told that there must have been a leak by Dylan, the assistant service manager (I believe that is his title), who had not seen or worked on my car because he said knew how ac systems worked. I offered to bring my car in so that he could see that there was not a leak and so that I could get a refund on my diagnostic, and he just said that Joe was an honest mechanic and would not lie and then told me to have a good day. This is not the way to do business. More

Schedule a service appointment to diagnose a check engine light On. I was charged $204.36 for the diagnosis. After that the service advisor Jay Inman told me that the truck has a problem with the engine and light On. I was charged $204.36 for the diagnosis. After that the service advisor Jay Inman told me that the truck has a problem with the engine and that it will take 2 days to take the engine down to be able to find the problem. Then, the following week I schedule it for repairs. they did not even provide me with a loner car. My truck was seating in the lot to be checked out for 2 days. On the third day that the service advisor did not have the courtesy to call with an update then I had called him. He got mad and his words were " you can come and pick your truck up". He did not explain why they did not look at it for all the time they have in the lot. He just handles the keys to me not even telling me where my truck was in lot. I WILL NOT GO BACK THERE, NOT EVEN FOR AN OIL CHANGE. BAD...BAD COSTUMER SERVICES. NOT RECOMMENDED!!! More

The engine light indicated it would slow down to 65 mph soon as we traveled north. We hurried to Sullivan’s which diagnosed faulty DEF tank. In 3 hours it was installed and we were on the road. Everyone w soon as we traveled north. We hurried to Sullivan’s which diagnosed faulty DEF tank. In 3 hours it was installed and we were on the road. Everyone was so kind and helpful. More

We talked on the phone to Sean Gruber a couple of times before we drove to the dealership in January to look at a used car we were interested in purchasing. The car met our expectations so we began to neg before we drove to the dealership in January to look at a used car we were interested in purchasing. The car met our expectations so we began to negotiate on the price. We had a couple of iterations of the final price which was handle by the finance person, A. Singh. We eventully agreed on a price, signed a stack of papers, and happily drove the car home. However, we we got home and studied the paperwork, we realized they slipped in a Secure Etch Service Agreement we weren't aware of. I called the Warranty company immediately to cancel the agreement, and they told me I had to call Sullivan Cadillac to cancel and get my $350 refunded. I spoke with A. Singh, and he gave me the run around. Within the 30-day cancellation period, I sent 3 emails to Sullivan Cadillac asking them to cancel the Secure Etch Service. Unfortunately, I never received a response from Sullivan Cadillac. Buyer Beware! More

Bunch of crooks. Tried to steal my trade in for 3 thousand dollars, then raised it to 7 thousand, when I walked out the door. Too late, I will not deal with unethical Tried to steal my trade in for 3 thousand dollars, then raised it to 7 thousand, when I walked out the door. Too late, I will not deal with unethical people. More

Went into Sullivan Buick GMC Truck today 09-23-23 after receiving a call from STEPHEN about a truck. Arrived around 3pm. He originally wanted to show me a F-150 with a 4cyl engine, i told him over the pho receiving a call from STEPHEN about a truck. Arrived around 3pm. He originally wanted to show me a F-150 with a 4cyl engine, i told him over the phone what i was looking for exactly and why i needed what i wanted. I was Previously approved for a F-150 from Hgreg in Orlando that i was heading to go look at. The Truck there was under 33,000 and was in the financing range. of vehicle i qualified for. Took a chance that Mr Jones would be able to get me a truck without the drama you normally get from dealerships. there business card states Completely Satisfied That is a JOKE. My Woman caught him outside before he showed me the F-150 with the 4cyl engine. BC she knew i wouldn't buy it. She seen a Silverado that screamed perfect. So he brought it up. I looked at it. It checked off all the wants and needs of a vehicle. It was priced at 35,000 . above my pre approved loan from outside source. He Convinced me to run my credit that he may be able to get me a better deal and save me the drive to Orlando. Told me that credit companies like Equifax and experian doesn't drop if its multiple credit checks from same type of loan like auto or mortgage. Well he was wrong. my score dropped over 70 points. I only know that because i pay for equifax and experian for the data. I said ok no big deal if he can finance in house. but no they wouldn't make it work at 750 a month took vehicle left me at desk for 15min before i just walked out. I DO NOT RECOMEND ANYBODY TO USE THEM. Not only did i not get a vehicle there i didn't get a Truck at HGREG in orlando because of the wasted time in Sullivan's Buick GMC. On (9-25-23) I walked in and spoke to Mr. Cruz Rodriguez Told him I was Unsatisfied with Stephen and i wanted to speak to someone else that i didn't like the treatment i received previously. Cruz Helped me out get the truck i wanted took about 1.5 hrs in total and I drove away in a 2020 silverado. Cost little more per month than i wanted but overall it was a good. They explained a lot about credit and made the process simple. So Ask For CRUZ More

Purchased a 2023 Chevrolet Silverado from Sean. At time of sale was told they would look for 2nd key. Never heard back from salesman so we followed up a couple weeks later and was told he couldn’t At time of sale was told they would look for 2nd key. Never heard back from salesman so we followed up a couple weeks later and was told he couldn’t find key. We asked if they would make key and was told I would have to pay to have it made. Extremely disappointed in the customer service over the cost of $200 key. Poor customer service. More

Service department is very poor. They said they did work that can be proven not done at all. When brought to their attention the service advisor claimed it "must have been a miscomm They said they did work that can be proven not done at all. When brought to their attention the service advisor claimed it "must have been a miscommunication with the tech that performed the work". How could I trust them to do any other service? Had to wait a half hour after the vehicle was "finished" to get checked out. Totally unacceptable. More

I absolutely do not like car shopping however AJ and Dylan Cox at the Ocala store made our buying experience smooth and easy from start to finish! They were very helpful, easy to talk to there was no ha Dylan Cox at the Ocala store made our buying experience smooth and easy from start to finish! They were very helpful, easy to talk to there was no haggling or pressure from either one of them. If you’re in the market for a new car these two gentlemen are the best. They won our business from here on out! Go check them out, you won’t be disappointed! ⭐️⭐️⭐️⭐️⭐️ More

On May 3, 2023 I placed a $1,000 deposit and received a Buyers Order for a 2023 GMC Canyon at Sullivan Buick GMC. I was given the VIN to track my truck for delivery. The truck came in on June 28, 2023, t Buyers Order for a 2023 GMC Canyon at Sullivan Buick GMC. I was given the VIN to track my truck for delivery. The truck came in on June 28, 2023, the salesman called me and said the Manager, Trey Turner, would NOT sell me the truck for the agreed upon price noted on the Buyers Order. I spoke with Trey Turner and he said the truck was actually built for another customer. Trey Turner said he would sell me the truck for $5,000 OVER the agreed upon price. I asked how could he take my deposit, and give me a Buyers Order if the truck was for another customer. I then asked if the truck was another customer, how could he sell it to me. Trey Turner said he could sell the truck to whoever he wanted and he wasn't going to speak to me anymore. Do NOT do business with this dealership, and if you do, be aware of their unscrupulous business practices. If I could give them a ZERO Rating I would. More