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Sullivan Brothers Toyota
Kingston, MA
509 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 509 reviews
May 04, 2018
Shoddy workmanship I purchased and setup to have installed: Running Boards, Door Mouldings and a Bumper Protector on a brand new Toyota Highlander. Their "best guy" inst I purchased and setup to have installed: Running Boards, Door Mouldings and a Bumper Protector on a brand new Toyota Highlander. Their "best guy" installed everything incorrectly. Along with not following factory instructions, they also took a huge shortcut on the running boards that compromised safety (failure to drill and bolt the Pinch Weld). I ended up having Falmouth Toyota redo everything. Falmouth Toyota has a factory trained accessory installer. I wouldn't trust Sullivan Brothers service dept to assemble a bicycle let alone work on my vehicle. The Service Manager said "we really don't do a lot of accessory installs" (after the fact). Pretty sad when the Toyota Regional Director forces one dealer to pay the other for "shoddy"workmanship. Sullivan Brothers may be in a nice and new building, but they still have the same clowns working there. More
by Adam H
Employees Worked With
Dave Bellando
April 06, 2018
Excellent Team! Excellent Service! I was looking for a Sienna, Mr. Flavio Vidoto takes care of me and helps me in every step towards success. I highly recommend this place. All the staf I was looking for a Sienna, Mr. Flavio Vidoto takes care of me and helps me in every step towards success. I highly recommend this place. All the staff treat me with respect and excellent service. This is absolutely the first place you must choose before making a decision. More
by WandaA
Employees Worked With
Flavio Vidoto
March 29, 2018
Good Dealing with Flavio Flavio was great to deal with. He was very sociable, friendly, had a sense of humor, and knew the product. Even though we were just buying a used ca Flavio was great to deal with. He was very sociable, friendly, had a sense of humor, and knew the product. Even though we were just buying a used car, he took the time to answer all of our questions and worked to make the right deal for us. We would specifically ask for him if we visit Sullivan brothers again. More
by Subie Owner
Employees Worked With
Flavio Vidota
March 19, 2018
Flavio was great !!!! We are the Andrade Family and we loved to deal with Flavio Vidoto. He is a good friend and he was patient and got everything we were looking for in o We are the Andrade Family and we loved to deal with Flavio Vidoto. He is a good friend and he was patient and got everything we were looking for in our SUV. We as a family thank the Sullivan Family and specially our super Flav that helped us every step of the way ! Josias de Andrade and Family More
by Andrade1972
Employees Worked With
Flavio Vidoto
March 09, 2018
Service after the Sale I purchased a 2017 Toyota Tundra. I was very satisfied concerning the treatment I received. Flavio Vidoto patiently answered all my questions. I di I purchased a 2017 Toyota Tundra. I was very satisfied concerning the treatment I received. Flavio Vidoto patiently answered all my questions. I did not feel rushed or pressured at all. I was pleased with the final purchase price and my trade in amount for my Touita Tacoma. More
by Douglas Murphy
Employees Worked With
Flavio Vidoto, Justin Culhane
January 16, 2018
Highlander to a Tundra This our 3rd vehicle from Sully bros and we have gone through George for each one. George is laidback in a manner where he isn't all over you pushing This our 3rd vehicle from Sully bros and we have gone through George for each one. George is laidback in a manner where he isn't all over you pushing a sale. He is responsive to our questions and concerns in a timely professional manner. Working with George has been a pleasure. Tim More
by Higgy1976
Employees Worked With
George Gizelis
December 26, 2017
Amazing help bob hallessey was!!!! Amazing, caring and did a great job on our many cars we bought this summer...thabks bob..your the best..you had everything ready for us when we arrive Amazing, caring and did a great job on our many cars we bought this summer...thabks bob..your the best..you had everything ready for us when we arrived each time and helped us whwn we forgot how to use options... More
by Paul6618
Employees Worked With
Bob Hallissey
December 24, 2017
Nice Salesmanship but the aftermath was very disappointing. Sales was good. ( George G.) Listened to what I wanted and any questions that I had and if he didn’t know he quickly found out the answer. Two days Sales was good. ( George G.) Listened to what I wanted and any questions that I had and if he didn’t know he quickly found out the answer. Two days later to pick up my inspection sticker, plate, installation of running boards & remote startER, and my bed racks from the old truck I was more than disappointed. My old truck arrived at 8am. At 4pm the only thing done was the running boards. I waited an additional two hours and THEN no one came to show me about the remote starter. Truck running but locked and couldn’t get in and other issues with remote. Also the finance person was supposed to have paperwork for me. On a good note, I had called and complained and the customer relations woman, Michelle, was very helpful even with multiple “phone tags”. She was able to get the company of the remote starter to call me and he called at the time he was told to. That went well but unfortunate that he had to do what “his people and the service/tech guys at the dealership” were supposed to know. Three days later I finally heard from the finance guy, Jason, and he was giving paperwork to the salesman, George, to mail to me. Three years ago I purchased a truck and then a new car a year later from Falmouth Toyota! I can’t say enough good about all there departments! Michellle is the only reason i did not return my new truck!!!!! Otherwise I would have left, taken my old awesome truck and gone back to Falmouth or anywhere else. More
by Barbiec08tundra18
Employees Worked With
George Gizelis
December 15, 2017
Excellent service Great car and dealt with George and made it very easy and painless. George followed up on his commitment in getting me a deal that I was looking for. Great car and dealt with George and made it very easy and painless. George followed up on his commitment in getting me a deal that I was looking for. More
by Lefty
Employees Worked With
George Gizelis
December 04, 2017
New Camry! George took excellent care of me. I have bought several vehicles from him and love the way I was treated! Finance was amazing and everyone was very George took excellent care of me. I have bought several vehicles from him and love the way I was treated! Finance was amazing and everyone was very pleasant More
by Joan
Employees Worked With
Tracy Tharpe, Justin Culhane, George Gizelis
