Sullivan Brothers Toyota

Awesome expirience John fossetvwas awesome made sure we didn’t talk about price till we found the right style and truck for me, took 3 trucks and finally found the one. John fossetvwas awesome made sure we didn’t talk about price till we found the right style and truck for me, took 3 trucks and finally found the one. He made sure he explained all the features of the truck! Was the best experience I’ve had at a dealer in a long time! I’ll be recommending everyone I know to John! Thanks John! More

Pleasant and thorough The waiting room has a quiet space for reading the book that I had brought with me. So I did not have to listen to the TV. I was pleased that the ser The waiting room has a quiet space for reading the book that I had brought with me. So I did not have to listen to the TV. I was pleased that the service team was able to alert me to necessary service in addition to the issue which prompted me to make the original appointment. More

Oil change Very pleased had an oil change and they noticed issues with my exhaust it was fixed and oil was changed I was happy they found that my exhaust was noi Very pleased had an oil change and they noticed issues with my exhaust it was fixed and oil was changed I was happy they found that my exhaust was noisy More

Great service. Clean waiting room and bathroom. Very friendly staff great early appointment. Beautiful fish tank. Fast and reliable as usual thanks Sulli service. Clean waiting room and bathroom. Very friendly staff great early appointment. Beautiful fish tank. Fast and reliable as usual thanks Sullivan's. Wish waiting room decor included Middleboro. More

great service I was a walk in & was taken right away - I explained my problem that was addressed & additional service was provided ahead of my regular schedule main I was a walk in & was taken right away - I explained my problem that was addressed & additional service was provided ahead of my regular schedule maintenance for my convenience More

Fast and friendly I thought the team was very friendly. I chose to wait at the dealership. I didn't have good but it looked like there were some good snacks. No stress I thought the team was very friendly. I chose to wait at the dealership. I didn't have good but it looked like there were some good snacks. No stress interaction More

Oil change Got there about 15 minutes early. Took me in right away. Confirmed service. Scheduled appt. on-line, but appt. was not in the system, took more than 2 Got there about 15 minutes early. Took me in right away. Confirmed service. Scheduled appt. on-line, but appt. was not in the system, took more than 2 hrs for the oil change. Service writer reviewed what was done. Also reviewed results of multi-point inspection report. More

New 2019 RAV 4 Groaning No Cause identified or Corrected At 5000 mile check up I reported a groaning noise. The car was taken for a drive, no noise heard by mechanic and no problem identified. I reported co At 5000 mile check up I reported a groaning noise. The car was taken for a drive, no noise heard by mechanic and no problem identified. I reported continuing to hear the groaning And brought it back in as advised. I recorded the groaning noise with my phone and the service person was able to hear it. The mechanic took my car out again and heard the noise. They also drove another RAV 4 from the lot and did not hear any groaning so I was told the Toyota tech specialist was called and would be in to resolve the problem and I would be contacted to set up that appointment. The next day however I was told 2 other same model cars were tested and they DID make this groaning sound but they had "no idea what was causing it and neither did the tech so they also have no fix at this time."seems to be running the way it should, just the nature of the beast and there is no safety issue." I am NOT satisfied that there is no safety issue or proper function as the cause has NOT been identified! I cannot believe a new car would be designed to make a frequent and becoming more frequent groan! Personnel and facility seem to be good HOWEVER I still have a new car with a problem that has NOT been diagnosed and corrected and seems to be getting worse. This survey will not allow me to submit without checking a "yes or no" for recommending the dealership so I am giving it a "yes" in hopes the car's problem will be identified and solved! I hope to hear from Toyota soon! Sincerely, Laurel Nardone More

Same Great service Had a tire fixed. I waited and had coffee and muffin. Used the road side assistance service provided by the Toyota warranty to have the spare put on Had a tire fixed. I waited and had coffee and muffin. Used the road side assistance service provided by the Toyota warranty to have the spare put on until the next morning when I could get it fixed. First time I have had to use it. Nice to have. More

oil change, tire rotation, inspection Patti was very pleasant and efficient. The facility was clean (cleanest public rest room I've ever used) and comfortable. I liked the fact that my s Patti was very pleasant and efficient. The facility was clean (cleanest public rest room I've ever used) and comfortable. I liked the fact that my seat was covered in plastic to prevent staining during the service. My only request is for someone to periodically update me as to how much longer I had to wait. I was told it would be an hour wait for the oil change and rotation. An inspection was added to the service, but I wasn't told that I would have to wait a total of two hours and 15 min. A little communication goes a long way toward patient satisfaction. More