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Sullivan Brothers Toyota
Kingston, MA
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Recall appointment Had to bring my practically brand new rav 4 in for annoying farting sound that has to do with the gears changing. I drove there and they quickly had a Had to bring my practically brand new rav 4 in for annoying farting sound that has to do with the gears changing. I drove there and they quickly had a shuttle to drive me home. When it was done they called and resent the shuttle and back I went. For something that could’ve been inconvenient for a problem with the car that shouldn’t have been experiencing, they fixed it and with the shuttle service, it wasn’t an inconvenience at all. More
This is 2nd. Time I have been asked to do this. But the proc The service was great and even though the girl that took my appointment never put it on the system, was taken care of immediately I appreciate the fac The service was great and even though the girl that took my appointment never put it on the system, was taken care of immediately I appreciate the fact that I could get work done in the quiet room More
Good experience Went in to look at car and left that day with a deal. Picked it up (2) days later and was able to drive it off the lot, since they handled all the pap Went in to look at car and left that day with a deal. Picked it up (2) days later and was able to drive it off the lot, since they handled all the paperwork. Hadn't believed how efficiently it could all be done - but they did it. More
Good experience My appointment was handled well. They checked everything I wanted and did the state inspection. New brakes were needed and done immediately. I woul My appointment was handled well. They checked everything I wanted and did the state inspection. New brakes were needed and done immediately. I would use this service center again. More
Inspection sticker It was an easy appointment, taken right in . Service was fast. Checkout was easy and pleasant I would recommend this service center to all. Keep up th It was an easy appointment, taken right in . Service was fast. Checkout was easy and pleasant I would recommend this service center to all. Keep up the great work More
Excellent service It was my first time there and everyone was great! Everyone was so polite and accommodating and I didn’t even buy my car there 😊 I will definitely c It was my first time there and everyone was great! Everyone was so polite and accommodating and I didn’t even buy my car there 😊 I will definitely continue to bring my car there for service! More
They definitely aim to please Very friendly, accommodating and reasonable. Everyone we approached had a friendly smile, they have a room for kids which made our e experience so mu Very friendly, accommodating and reasonable. Everyone we approached had a friendly smile, they have a room for kids which made our e experience so much easier. The service center took care of our needs and listened to our concerns and didn’t want us to leave unsatisfied. More
Friendly and efficient The service manager Dave was very friendly and handled the paperwork efficiently. I especially appreciated the valet service upon entering the service The service manager Dave was very friendly and handled the paperwork efficiently. I especially appreciated the valet service upon entering the service garage and the shuttle service to & from Kingston Collection. More
I can always rely on Sullivan Toyota for expert maintenance Bill Collins, my service adviser handled the arrival of my Avalon via a tow truck very expeditiously and professionally and it was quickly put back on Bill Collins, my service adviser handled the arrival of my Avalon via a tow truck very expeditiously and professionally and it was quickly put back on the road. Thank you, Bill! More
Outstanding service We can't recommend Sullivan Brothers Toyota highly enough. John Faucett was a pleasure to work with. He was quick, upfront, and understanding of our s We can't recommend Sullivan Brothers Toyota highly enough. John Faucett was a pleasure to work with. He was quick, upfront, and understanding of our situation having just moved to the area. Jack Mann, the finance manager, was equally expeditious and honest. Everyone we came in contact with was extremely polite and friendly. This has overall been the best experience we've ever had purchasing a vehicle. As lifelong Toyota owners, Sullivan Brothers will definitely be our go-to dealership moving forward. Highly recommend! More