Sullivan Brothers Toyota

Not preferred Personnel are generally aloof and impersonal. You don’t get the impression that they really care about you or your car. If service was not free I w Personnel are generally aloof and impersonal. You don’t get the impression that they really care about you or your car. If service was not free I woul not use Sullivan. More

25000 mile service Very quick and efficient for my 25,000 mile service with Sullivan Brothers Toyota. They also have a nice waiting area if you do have a longer sit time Very quick and efficient for my 25,000 mile service with Sullivan Brothers Toyota. They also have a nice waiting area if you do have a longer sit time which is helpful. More

Visit Went for a simple life. Easily booked on line. Greeted politely. Service complete in reasonable time. Was notified about any problem and sent on my wa Went for a simple life. Easily booked on line. Greeted politely. Service complete in reasonable time. Was notified about any problem and sent on my way. Great work More

The service (vehicle inspection) was quick and efficient. The customer service representative was very helpful going over the process for a vehicle inspection, so I knew what to expect. The waiting area is v The customer service representative was very helpful going over the process for a vehicle inspection, so I knew what to expect. The waiting area is very comfortable and relaxing. Also, it was very easy to make a convenient appointment. This is a great place to get an annual vehicle sticker. More

Fast and easy! I’m a big fan of Sullivan Brothers Toyota and recommend them highly I have purchased and therefore serviced 2 cars from then and will likely get anoth I’m a big fan of Sullivan Brothers Toyota and recommend them highly I have purchased and therefore serviced 2 cars from then and will likely get another car from them in the future More

A very nice experience! Dennis Bova was great not pushy listen and heard us! Would and will highly recommend this dealer to everyone! Service department was great when we go Dennis Bova was great not pushy listen and heard us! Would and will highly recommend this dealer to everyone! Service department was great when we got our vehicle the inspection sticker! More

Check engine light , runs rough when star , wheel bearing , My first call to set an appointment I informed the person I had a platinum Toyota extra care warranty and my vehicle had 44000 miles and I would need My first call to set an appointment I informed the person I had a platinum Toyota extra care warranty and my vehicle had 44000 miles and I would need a rental . I was informed I would have to pay for rental or I can call Toyota . I did and they informed me my warranty covers rental. I called back set and appointment for last Friday 9th and told someone would call me right back about the loaner . After not receiving a call I called back Friday at 1pm . They said bring it down they have to pull the code and make sure it’s covered under warranty . I had already checked myself it’s po304 which is cylinder 4 misfire which would explain why it runs rough when cold. I showed up and the assistant service manager was rude right from jump staying I’ll have to wait cuz she starving and didn’t take her lunch and she had to get chips . While telling her the issues with the car she wrote what she wanted on the repair order not exactly what I stated . I then explained I needed I rental or loaner and it’s covered under my extended plan . She stated oh now I need to look that up I need your vin . she looks it up says you bought it from McGhee not sure what that has to do with repairing my vehicle . She then writes in on the work order and says sign her I said what am I signing for . She stated we have a 1 hr . $122 diagnostic fee , I said my car is under warranty and the check engine light is on I’m not paying a diagnostic fee . She said it’s just in case . So I sign . She tells me ha e a seat it will be an hour I can’t give a rental till I know what going on . About an hr and 10 min later . I get called to come on the shop. I meet her and the tech and they explain they roadtested the vehicle although I didn’t noticed it left the shop . And the found a plastic splash shield underneath scratched up . I said so are you telling me that the where the wheel bearing humming/ grinding noise is coming from . They said no but we will secure it. Then I said so the real reason why I’m here is the check engine light what going with that . It’s a cylinder 4 misfire we checked the coil and the spark plug( while hot not while starting in morning) and cleared the code . So I look at them and say so if you think I’m paying a $122 diagnostic for that your crazy . The check engine like came on and my vehicle is under warranty I’m not paying . They drove the car around and I took it . I will not be back and will not recommend anyone to come here . One good thing I will say is the girl checking in the service cars when you first drove in seemed very nice . More

Excellent! Very polite, kind and good service. They have always had great service and amazing customer service. The lady i worked with was so polite and friendly Very polite, kind and good service. They have always had great service and amazing customer service. The lady i worked with was so polite and friendly. I believe Her name was Patti, she surely added to the amazing service. More

First service I called in the morning and they took me in the same day. Service was exceptional, I was in and out in less than an hour. I called in the morning and they took me in the same day. Service was exceptional, I was in and out in less than an hour. More

Servicing my Rav 4 My service experience was excellent as always, was met by Patty as soon as I entered the service department and she was as pleasant, engaging, and eff My service experience was excellent as always, was met by Patty as soon as I entered the service department and she was as pleasant, engaging, and efficient as ever. She is always a real pleasure to deal with and my whole experience could not have been better. More