Suburban Volvo Cars

Excellent Customer Service My purchase experience with Suburban Volvo was very positive. My used car purchasing experience began with me researching the best and safest used ca My purchase experience with Suburban Volvo was very positive. My used car purchasing experience began with me researching the best and safest used car for my two daughters. I found a specific vehicle that I was interested in at Suburban Volvo and I made an internet inquiry. My email was followed up immediately by Tiffany Pope. I was reluctant to visit Suburban Volvo because it was over 75 miles away from where we lived. However, I read the dealership reviews of past customers and decided it was worth making the trip to see a USED XC 90. Tiffany had been in constant contact with me, answering the many questions I had about the car. She answered them accurately and promptly. Tiffany worked with us to ensure that we were satisfied with the purchase price of the car. I appreciated Tiffany's style of salesmanship. She was professional, knowledgeable, and thorough. In addition, I did not have to deal with the "hard sell tactics" that I had experienced from other dealerships. Seeing that the original used sticker price was not over the Blue Book Value, and that Suburban Volvo was still willing to do some slight negotiating, spoke volumes to me. We were very happy with our decision to purchase the used XC 90 for our daughters. After owning the XC 90 for less than three weeks, the power steering gave out late on a Friday night, as my daughter was driving our XC 90 with my husband. The XC 90 needed to be towed and was not drivable. Needless to say, we were frustrated, especially having owned the XC 90 for such a short time. I wrote Tiffany an email, describing what had happened to us, knowing full well that we purchased the used XC 90 "as is". The following day (a Saturday), I received a phone call from James, the used car sales manager. I explained my frustration and immediately he offered to have a tow truck come to our house (75 miles away) and tow it back to Suburban Volvo. James said he would fix whatever problems there were with the XC 90. James arranged and had a tow truck from TROY tow our XC from Okemos that day. I was so impressed and grateful. James, the used car manager, put me in touch with their service manager, Jeff. Both gentlemen did an excellent job communicating the problems that needed to be fixed on the XC 90 and the timeline in which our car would be done. Nowadays it is hard to find such excellent customer service. I believe that the majority of car dealerships would not have done what Suburban Volvo did for us. We are grateful to Tiffany, James and Jeff. This experience could have soured us on Suburban Volvo. In fact the opposite happened. This experience will make us repeat customers. We have our XC 90 back and we are very happy with it. Our daughters love their XC 90 and we are confident that we purchased an excellent, safe, reliable car from Suburban Volvo. Thank you Tiffany, James and Jeff for making, what could have been a used-car-buying nightmare, into a very positive experience. We will be back. The Baker Family More

Kelly Ashton - Vehicle Purchase - Outstanding Service!!! Kelly Ashton was outstanding during the purchase of my vehicle. She was very helpful but not pushy in describing and explaining the various purchase Kelly Ashton was outstanding during the purchase of my vehicle. She was very helpful but not pushy in describing and explaining the various purchase options and was very patient in dealing with my indecisiveness as far as the purchase was concerned. She was very efficient and expeditious in the transaction and very accommodating in dealing with my busy schedule. I will definitely recommend her to anyone in the market for a new or used vehicle. I've purchased many vehicles and dealt with many sales persons and Kelly was one of the best! More

Smooth Transaction, Excellent Service I just purchased a Volvo XC90 from Kelly Ashton at Suburban Volvo and it was a simple, smooth, pleasant transaction from the first call to driving off I just purchased a Volvo XC90 from Kelly Ashton at Suburban Volvo and it was a simple, smooth, pleasant transaction from the first call to driving off the lot in my new car! Kelly was truly a delight and extremely knowledable in literally every facet of every car my husband and I looked at. I look forward to coming back for my next car in a few years. Thank you for the excellent service, Kelly and also Chris in finance! More

Yvette Rowan Review I highly recommend Sales and Leasing Consultant Tiffany Pope. I was in the market for a slightly used Volvo with an outstanding warranty, and she tai I highly recommend Sales and Leasing Consultant Tiffany Pope. I was in the market for a slightly used Volvo with an outstanding warranty, and she tailored the perfect S60 for me within my requirements. Finance Manager Chris Golembiewski was also able to arrange the best financing plan for my needs. More

A great amount of personal service This is my 2nd Volvo, but the first one purchased here. However, they did all the maintenance on my first Volvo. I have found the knowledge of the This is my 2nd Volvo, but the first one purchased here. However, they did all the maintenance on my first Volvo. I have found the knowledge of the service staff to be very helpful and on target in taking care of getting a "new" used car and things I should consider doing for the longevity of the vehicle. This was my first experience with the sales end of their business...and I found Kelly Ashton to be up to what appears to be their standard in working with me and helping me by explaining the differences in the cars they had, which is important in purchasing a used vehicle. More

Great experience from start to finish! I had the wonderful opportunity of working with Mark who made the experience very easy. Mark went above and beyond to make sure everything went smooth I had the wonderful opportunity of working with Mark who made the experience very easy. Mark went above and beyond to make sure everything went smooth and I was completely happy with my purchase. I would highly recommend Mark and this dealership to anyone looking to make a purchase in new or used vehicles. Everyone was very friendly! More

Professional Customer Service My experience in purchasing a vehicle was made easy and stress free by the professional service rendered to my wife and I by Mark Naeyaert. Mark is tr My experience in purchasing a vehicle was made easy and stress free by the professional service rendered to my wife and I by Mark Naeyaert. Mark is truly a class act, and professionalism is second to none. More

Dedicated Customer Service Stacy Byrnes, Chris Golembiewski and James Zelenak embodied Volvo's commitment to customer service and professionalism. They worked tirelessly to en Stacy Byrnes, Chris Golembiewski and James Zelenak embodied Volvo's commitment to customer service and professionalism. They worked tirelessly to ensure that the vehicle I wished to purchase met my expectations. and for that reason I will continue to hold this dealership and it's personnel in high regard. More