Suburban Volvo Cars

Do NOT get your car serviced here! After my recent experience with Suburban Volvo, I will NEVER step foot in the dealership again. I brought my XC70 in for a repair and was helped by D After my recent experience with Suburban Volvo, I will NEVER step foot in the dealership again. I brought my XC70 in for a repair and was helped by Dan Curmi. Dan lied to me about when my car was actually in the bay getting fixed and tried to pressure me into a repair that they were trying to way overcharge me for ($700 to replace a battery and wire that I got fixed at a different place for $250… the difference in labor was $52 at my mechanic or $388 here). They did make a repair to my car that my mechanic couldn’t do because he didn’t have the software to program the part. That repair cost me $426 in labor. After the repair I researched and found out that the repair is only a 2-hour job, yet I was charged for 3.7 hours. Mike Path & Steve Hough (Sales Manager & Service Director) were helpful after the fact and reimbursed me $200 for the overcharge of the repair that was made and apologized and admitted that Dan and the tech were trying to overcharge me by $275 of labor for the battery. Had I done both repairs as written up by Dan I would have paid $1450 for repairs and would have been overcharged $487 or 3 hours of labor, double what the labor cost should have been. They were trying to charge me for 6 hours on a 3 hour job. After speaking to the management of the dealership for an extended period of time, it sounds like they believe Dan just made a mistake in the estimates of my two repairs. I don’t believe that to be the case, I think he was very aware that he was ripping me off and I think the lies he told me about when my car was actually getting fixed was an attempt to pressure me into an expensive repair. They did admit that the service people work on commissions as do the techs, so there is a motive to overcharge. Side note – Dan emailed me some info that I requested during the repair process. When I received my final bill after the repair I noticed that my email address was off by a couple of numbers. It was in the system correctly when I came in for repair, but changed after the fact. I think Dan changed it so that I wouldn’t receive a survey from Volvo HQ? I wouldn’t go here to get your car serviced, but if you have to do the following to protect yourself: 1. Get a full written estimate and make sure it breaks down how many hours of labor and the cost per hour (their current estimates only have a total for labor, no breakdown) 2. After getting the estimate ask them to send you a copy of the estimated repair time from the software that they use, I believe it’s called “All Dealer” or something like that. It’s a software program that they use to determine how much to charge for labor. It should give a range for how long it should take to repair your car. This is how I caught them. Another mechanic showed me that the repair was 2 hours and they tried to charge almost 4. 3. I would also call a different mechanic with your estimate in hand and ask how much they would charge for parts and labor for the same repair. Make sure you find out how many hours they would charge you and if it’s much different than what the dealer told you, question it and go all the way to Mike Path or Steve Hough for confirmation of the charge. I hope this review helps somebody out there. I don’t think that I just happened to have some bad luck on my visit. I believe the service department is unethical and this has been happening for some time. More

Enjoyable and professional I enjoyed purchasing a new Volvo XC60 from Kelly Ashton. She understood my needs and knew how to get the deal concluded. Kelly was knowledgeable of th I enjoyed purchasing a new Volvo XC60 from Kelly Ashton. She understood my needs and knew how to get the deal concluded. Kelly was knowledgeable of the car and patient in acclimating my wife and me to it. More

Kelly made it easy Kelly Ashton did an outstanding job from my first time in the front door and the delivery of my new Volvo. She had excellent knowledge of the car and Kelly Ashton did an outstanding job from my first time in the front door and the delivery of my new Volvo. She had excellent knowledge of the car and was very good explaining all of the new technology. And, I have fallen in love my new Volvo S60! More

Just Bought a Volvo from Jhin Hur......Amazing Process Just bought a Volvo from Jhin Hur at Suburban Volvo. Jhin made this so easy....he knows his cars and followed through on every question I had. Just Just bought a Volvo from Jhin Hur at Suburban Volvo. Jhin made this so easy....he knows his cars and followed through on every question I had. Just a great experence. More

Never had such a positive experience with a service dept Jeff Martin, in service, was absolutely awesome. He listened to all my concerns and addressed them. My AC was fixed under warranty and the 30k mainten Jeff Martin, in service, was absolutely awesome. He listened to all my concerns and addressed them. My AC was fixed under warranty and the 30k maintenance was performed, even though the four years from date of purchase had expired. All the software updates were performed. Dealerships do everything in their power to weasel out of paying for any sort of repair, update or perk. Jeff made me feel like he did everything in his power to take care of me. I try to avoid dealerships - this experience will make me go back. More

Great car buying experience!! Just bought an S60 from Kelly Ashton at Suburban Volvo. It was a great experience. She has extensive knowledge of Volvo's and was able to answer all Just bought an S60 from Kelly Ashton at Suburban Volvo. It was a great experience. She has extensive knowledge of Volvo's and was able to answer all my questions during the test drive. During vehicle delivery, she set up my XM radio and Volvo on call. She went the extra mile to make sure this was an exceptional buying experience. Will definitely return here when my lease is up!! More

Stacy went the extra mile I bought my first Volvo ever from Stacy Byrnes at Suburban Volvo and it was a great experience. I know that purchasing a car, let alone a used car, ca I bought my first Volvo ever from Stacy Byrnes at Suburban Volvo and it was a great experience. I know that purchasing a car, let alone a used car, can be a daunting task for many of us but I can honestly say that Stacy and the Suburban Volvo staff made it painless. I ran into some issues outside of purchasing the car but Stacy was able to be patient with me and help me along in making sure I got the vehicle that I wanted. She even came in on her sick day in order to make sure that when I came to pick up the car that everything went smoothly. Needless to say, this won't be the last time I purchase from Stacy and from Suburban Volvo. It was well worth the over an hour drive. Thanks! More

Tenth Volvo I have purchase from Bill Burston!!! Suburban Volvo no question is a full service dealership that does everything necessary to make you feel "special". I was offered $5K more for my trad Suburban Volvo no question is a full service dealership that does everything necessary to make you feel "special". I was offered $5K more for my trade in, plus a great deal on my new purchase. I recommend Bill Burston and Surburban to all car buyers!!!! More

Jhin Hur Jhin was courteous, patient, and very knowledgeable of his product. He made this buying experience pleasant. I will definitely recommend him to othe Jhin was courteous, patient, and very knowledgeable of his product. He made this buying experience pleasant. I will definitely recommend him to others looking for a new or used vehilce More