Suburban Volkswagen of Farmington Hills - Service Center

The epitome of worst I’ve been fooled by this dealership. I questioned a $500 charged on the Purchase receipt stating that it is aftermarkets. Their explanation was that i I’ve been fooled by this dealership. I questioned a $500 charged on the Purchase receipt stating that it is aftermarkets. Their explanation was that it is for free oil change from 10k to 50k services and no further details of the service package. It was just an email. When I brought the car for it’s 1st oil change, what they’re telling me is different. When I ask for someone to speak with, this dude Jimm seems to ignored it and just want me to leave, dude.. you are so arrogant! More

I just got my baby back. I just picked up my Passat from the service department. I had to take it in for a check engine light came on 2 days after I got it back from a differe I just picked up my Passat from the service department. I had to take it in for a check engine light came on 2 days after I got it back from a different dealership near Flint. The other dealership had the car for 12 days and still did not complete the repair properly. I only had it toed to the other dealership because because after waiting 2 hours on the side of the freeway in freezing temps AAA could not find someone to tow it back to Suburban so I agreed to have it towed to the nearest VW dealer. Suburban fixed my car properly and checked the car over thoroughly to restore my confidence in my two mouth old car. If I ever am stuck on the side of the road again I will wait as long as it takes to have my car towed back to suburban. More

Service Dept is filled with incompetence I took my 2002 Jetta TDI diesel engine vehicle to Suburban VW of Farm Hills for repairs. There has been some turn over in the management at this deal I took my 2002 Jetta TDI diesel engine vehicle to Suburban VW of Farm Hills for repairs. There has been some turn over in the management at this dealership. Their service person was a joke. He told me they lost my car after it was towed in for service!!! He also told me there were no loaners. I had 2 repair issues. One issue required a part. They said they had to order it. It took at least 3 days to come in. When the part came in the service guy said something like it was "defective". While they were waiting for that part to come in, they had plenty of time to check out the 2nd repair, which was the A/C system. They initially told me there was no freon in the system. They said they put some in that had dye so they could check for leaks. They later admitted that they had used a "defective" pressure gauge to initially diagnose the problem. After all the incompetence and confusion, they told me I needed a new compressor!!! They were inpatient, rude and condescencing. What a nightmare!!! I do not recommend this dealership!!! More

Service Plus When my wheel locks order arrived, I made an appointment to pick them up and to retrieve a duplicate vehicle key at the same visit. The service depart When my wheel locks order arrived, I made an appointment to pick them up and to retrieve a duplicate vehicle key at the same visit. The service department was a flurry of activity. I knew in advance that the key programming would take a bit of time. When they called my name, I went to pay my bill, curious where the key locks were. They had been installed for my convenience. As I was preparing to depart, I saw they had also washed my vehicle! Needless to say, I was pleasantly surprised, especially noting how busy the staff was. This was the perfect mix of efficiency and professionalism. Thanks to all! More

Terrible Service Department Terrible service department! I had a good sales experience followed by several terrible service experiences. The service expectations set during the Terrible service department! I had a good sales experience followed by several terrible service experiences. The service expectations set during the sales conversations did not align with what they actually delivered. I would make a service appointment to have several things worked on, however when I arrived for the appointment I was told that they were not prepared for one of the items and although I was promised a loaner car, nothing was available. Several of these experiences could have been turned into a positive experience if the person in the service department had approached it in the right way, however they make you feel like it's your problem not theirs. It became clear to me that customer satisfaction is not a priority in the service department. Many other dealerships have been making significant improvements in this area recently, Suburban is very far behind the market. More

Great Service Department The Suburban Volkswagen service department is one of the best I've ever dealt with. Steven Hubel took care or me on my last visit. They go out of th The Suburban Volkswagen service department is one of the best I've ever dealt with. Steven Hubel took care or me on my last visit. They go out of their way to make the experience great. More

Horrible Customer Service from Service Rep I took my car in to get my final 3rd warranty service done on my car. I also wanted to get the recall on the coolant pump fixed, as well as get my new I took my car in to get my final 3rd warranty service done on my car. I also wanted to get the recall on the coolant pump fixed, as well as get my new key fob programmed. They refused to do the warranty, claiming it was no longer good. I checked with several other vw dealerships who said the Suburban dealership lied to me. I was able to get the paperwork to prove Suburban wrong. After I got my recall fixed, they refused to show me the part, even though it was my legal right to see it. I was very polite about it, but I could tell the service rep thought I was a joke. I went back to get my new key that I paid $57 to get programmed and they didn't even do it. I got my money back and took my car to Ann Arbor. Ann Arbor vw took care of me and got all of my work done. Suburban in Farmington Hills was rude to me and didn't take me seriously. They're lazy and didn't want to do the work my car needed. I will never go there again. More

Break linings Every time I go there I ask for Jim. He is the best, never denied me even sometimes it's too late to check-in. Best service from this dealer every tim Every time I go there I ask for Jim. He is the best, never denied me even sometimes it's too late to check-in. Best service from this dealer every time. More

Very Helpful I was in Novi, MI for an appointment with my son. The car leaked and then gushed coolant leaving us stranded 2 1/2 hours from home on a Friday of a h I was in Novi, MI for an appointment with my son. The car leaked and then gushed coolant leaving us stranded 2 1/2 hours from home on a Friday of a holiday weekend. After recommending a towing service, Scott Thomsen made arrangements to have my car looked at right away. The service department determined what was wrong and fixed the problem so that I could get home that day, saving me hundreds of dollars in rental car costs. Scott kept me informed, telling me what they found and always giving me the options that I had. He spoke to me with respect and not as though I wasn't capable of understanding car mechanics. My car arrived at 10:30 am and I was on the way home at 2:00 pm. More