Suburban Volkswagen of Farmington Hills

2014 Passat I have been a customer of Surburban VW of Farmington Hills for a number of years and have always had good service and felt like the cared. I have to I have been a customer of Surburban VW of Farmington Hills for a number of years and have always had good service and felt like the cared. I have to say that Clarence Carpenter, my salesman is by far the most genuine and caring salesman I've ever dealt with. I feel that now I have a friend now that cares about me and has my best interest in mind. Dave the sales manager is so numerous and also cares and does what it takes to make the sale. I'm a customer for life The VW Passat is an amazing vehicle as well so I had a winning and beyond all expectations experience. More

Best Experience For My 1st Car Excellent service I received from Jaime D. in finding the perfect car for me; connected great and got a great car at a great price. Excellent service I received from Jaime D. in finding the perfect car for me; connected great and got a great car at a great price. More

Not pleasant Needless to say: I am an unhappy customer. Let me explain further. Went to this dealer to get negotiate a lease. Entered into an agreement, paid Needless to say: I am an unhappy customer. Let me explain further. Went to this dealer to get negotiate a lease. Entered into an agreement, paid deposit and signed a contract stating explicitly the payment upfront, monthly payment and trade-in price. On the day the lease was approved and we went to them to pick up the car, they changed their mind, asking for another $35 more per month on the lease. They would not abide by the terms that we signed on and threatened to keep the deposit if we did not agree to sign the new terms. Eventually, we managed to leave the dealer and got our deposit back, but it was certainly not a pleasant experience when a dealer tried to maximize their profit in such a dishonest way. More

Great dearlership Amanda Nees has given me additional information about VW products and services. I was not aware of the popularity of the Jetta SportWagen however I Amanda Nees has given me additional information about VW products and services. I was not aware of the popularity of the Jetta SportWagen however I am now sold on the vehicle. Thanks Amanda! DeWayne Bassette More

Great customer experience I have just recently moved o USA and it is not easy to move around without a car, I walked into VW showroom to see if i can purchase a car for my dail I have just recently moved o USA and it is not easy to move around without a car, I walked into VW showroom to see if i can purchase a car for my daily use. Nick was my sales agent, he was very friendly and quickly pointed out the deals VW was running for foreign country professionals. I took a week or two after that to close the deal, there was no pestering or constant phone calls. Once i made my decision i gave them a call and they had the car ready in 2 days with all registration done. Thanks guys, keep up the good work. More

Exceptional experience The folks at Suburban VW made buying a new car extremely easy and stress-free! I received a good trade-in price on my old car, which paved the way to The folks at Suburban VW made buying a new car extremely easy and stress-free! I received a good trade-in price on my old car, which paved the way to my 2014 VW Beetle! Now I'm the envy of my friends and family! More

Joe Shannon is a excellent! I shopped around for weeks looking for a lease and trying to get the best deal. Joe came through for me even with a discount from one is a excellent! I shopped around for weeks looking for a lease and trying to get the best deal. Joe came through for me even with a discount from one of the big three they did not even come close to the deal I got with VW. Joe is always checking to make sure my service appointment is going well and is always around if I need any assistance. Thanks Joe! More

Great I have had a wonderful experience I have gotten three vw products from this dealership I wouldn't go anywhere else for a car I have had two jettas and I have had a wonderful experience I have gotten three vw products from this dealership I wouldn't go anywhere else for a car I have had two jettas and a passat More

Buying experieice Easy purchase and great deal on new Golf TDI. Staff went out of their way to make me feel comfortable and not pressured. Highly recommend this dealer Easy purchase and great deal on new Golf TDI. Staff went out of their way to make me feel comfortable and not pressured. Highly recommend this dealership. More

Excelent service. Great customer service. I went to a couple of other dealers and I liked how they gave me options and show me all the different ways to approach gettin Great customer service. I went to a couple of other dealers and I liked how they gave me options and show me all the different ways to approach getting the car (buy vs lease) and also Amanda really helped me out when the car was ready with all the logistics for dropping the rental car. More