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Suburban Volkswagen of Farmington Hills
Farmington Hills, MI
151 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 151 reviews
May 30, 2025
I recently leased a 2025 GLI (my fourth vehicle from Suburban VW). The salesman was great (Derrick, thanks man!). But after two months in and under 400 miles on the car (200 of which were from before I Suburban VW). The salesman was great (Derrick, thanks man!). But after two months in and under 400 miles on the car (200 of which were from before I picked it up), I had issues with a passenger side mirror cover popping loose. I snapped it back in and it seemed fine. Three weeks ago, I saw it was loose again, popped it in and decided to make a service appointment. Last week, before getting it in, I went through a car wash and the entire cover flew off the mirror. The service manager told me that he's been in the business for 40 years and never seen such a thing occur, so clearly it isn't a warrantable service. I've since contacted Lithia, the parent company of Suburban before looking at other steps to resolve the issue. Service at Suburban of Troy was always top notch, but I haven't really needed any service since the Lithia buy out. Maybe this is just their policy. At any rate, losing future business over a $150 part may seem petty on my part, but it's the principle of the matter. I even gave Keith (the service manager) a chance to make it right, face to face. No dice. I'm sure it seems minor, but it's a lease that I barely drive (the car itself is awesome except for this small defect), and the idea that the mirror cover can just come off whenever and expose the inner working to the elements concerns me as the lessee. That said, I refuse to pay money for service on a high end car for a part that was defective. The service manager disparaging my integrity over a mirror cover, though, was beyond the pale. "Oh, something had to have happened to it" - sure bud. I've been in my industry for over 30 years, and I still see new stuff all the time. The excuse was poor, and the unwillingness to resolve the issue is simply not acceptable on such a new vehicle. More
by xepherys
August 23, 2024
Rob is great to work with! He’s friendly, informative and super nice! Highly recommend him if you’re looking for a great VW sales/purchase experience!!!! He’s friendly, informative and super nice! Highly recommend him if you’re looking for a great VW sales/purchase experience!!!! More
by Happy VW purchase
Employees Worked With
Robert Hanson
May 25, 2024
Lauren was great. Very professional and personable. Very helpful. Knows material well. I'm glad that I had an opportunity for a 2nd orientation. Very professional and personable. Very helpful. Knows material well. I'm glad that I had an opportunity for a 2nd orientation. More
by lluck
April 26, 2024
I was nervous because it was my first time buying a car at a dealership. However, my fears were put at ease working with Tamem and Ayrn. They were patient and friendly and worked with me to get me the best at a dealership. However, my fears were put at ease working with Tamem and Ayrn. They were patient and friendly and worked with me to get me the best deal. I highly recommend this dealership for buying your next car and Tamem. More
by Kahlil
Employees Worked With
Tamem Alsharae, Ayrn Curtis
March 22, 2024
I just purchase a new car from Suburban Volkswagen and I love it! Tamem took excellent care of me! He went above and beyond to make sure I was happy with my new purchase. Tamem, Joe, and the entire team we love it! Tamem took excellent care of me! He went above and beyond to make sure I was happy with my new purchase. Tamem, Joe, and the entire team were so nice and helpful! I would definitely recommend Suburban Volkswagen of Farmington Hills! More
by Cindy
Employees Worked With
Joseph Rossi, Tamem Alsharae
March 19, 2024
If every Suburban Volkswagen employee was like Lauren, we would buy all our cars from here. She is smart, patient and did an excellent job of teaching us the ins and outs of our new EV. would buy all our cars from here. She is smart, patient and did an excellent job of teaching us the ins and outs of our new EV. More
by margib
Employees Worked With
Joseph Rossi, Lauren Zajdel, Lawrence Clark, Tamem Alsharae
March 18, 2024
Lauren is very helpful and has too much patience in explaining all the features on ID4 EV car. We are glad we took up on her offer to help educate us on the EV car features. explaining all the features on ID4 EV car. We are glad we took up on her offer to help educate us on the EV car features. More
by vgpajj
Employees Worked With
Lauren Zajdel, Lawrence Clark, Amin Abed
December 21, 2023
Clarence is the most dedicated person I have ever come accross especially in the auto sales industry. He goes above and beyond to make sure every customer is in the right car and gets the best possible d accross especially in the auto sales industry. He goes above and beyond to make sure every customer is in the right car and gets the best possible deal for them and is there every step of the way. He demonstrates how much he cares always. Just purchased (leased) Our 13th VW with Suburban VW and truthfully had it not been for Clarence, the last few may not have been VW's or at Suburban. He is the driving force to keep us coming back. The VW is a great car for sure, but more important is that you feel like family and that you matter, and Clarence does that for all of his customers! Lawrence in the Finance Department was so helpful, professional and very pleasant to go through the process with. More
by Roblo6
