Suburban Subaru - Service Center

Pretty good salesman's, parts personnel and technician. . The answering service is hospitable.. Just purchased my 2024 Subaru Forester…. And my 2012 Subaru Outback still running like a champ. . The answering service is hospitable.. Just purchased my 2024 Subaru Forester…. And my 2012 Subaru Outback still running like a champ. More

1. The Service Technician: Keith Connors (619) is the main reason for giving this experience a 10 and a 10 to recommending this dealer to colleagues, friends and family. This is the second time, we have main reason for giving this experience a 10 and a 10 to recommending this dealer to colleagues, friends and family. This is the second time, we have been assisted by this service technician, Keith, and both times - he was clear; educated us on the issues detected and on the suggested solutions. He is very knowledgeable on the brand, the models, and on what might be some of the issues encountered. 2. Subaru America & Suburban Subaru should promote this service tech, Keith, to "Chief of Online Service Support" to Subaru owners that would like to connect via zoom/video call with a technician prior to bringing in the car for service. 3. We are a nationwide subaru family with family in texas and california who are both subaru owners, but some of their experience with local service has not been as exceptional as mine. Specifically, my younger brother in Southern California took his subaru into the Santa Monica Subaru Service Center for regular oil change and other mainteance before a long family trip. After picking up the car, and heading on Highway 10 towards Palm Springs - he started smelling smoke and hearing a sound - bottomline was that the service tech who changed the oil did not tighten the screws and he was now faced with an emergency and had to go to a dealer in route by Ontario Airport where he had to leave the car for several days. So we are cautious about our car service, and that is why when we find someone as knowledgeable and helpful as today's tech, Keith, is important that they are recognized so they can help in train others nationwide. Just as an FYI - Unbias Review: We do not know, or are related to this technician outside of his servicing the car two times, today being the second time. More

Once again the Suburban Subaru team has come through for me. Getting my cars in shape for the winter with a tune up, and inspections so that we have a smooth winter. I trust Pete, Lane, Tom and Ed like Fa me. Getting my cars in shape for the winter with a tune up, and inspections so that we have a smooth winter. I trust Pete, Lane, Tom and Ed like Family. They make sure that all the details are right for you and your family. You will enjoy your experience with them, and . More

Thank Josh Tyler Assistance Service Manager at SUBURBAN Subaru of VERNON CT for taking care of the customers and listening to the customer concerns too, if you are not satisfied he will contact you and wil Subaru of VERNON CT for taking care of the customers and listening to the customer concerns too, if you are not satisfied he will contact you and will work with you to make it right. This is a plus for me. Again thank you Josh Tyler. I definitely recommend SUBURBAN SUBARU OF VERNON CT. More

I brought my car in for service 8 days ago. I was told three days. I've been getting a run around about the status of my car for DAYS. I get if the work took longer; if parts had to be ordered. They simpl three days. I've been getting a run around about the status of my car for DAYS. I get if the work took longer; if parts had to be ordered. They simply wont return calls to let my know why my car isn't ready after having it almost three times as long as quoted. Worst service I have ever gotten from a dealership. Makes me question owning another subaru. More

First i want to say thank you to Brandon Renk for taken good care of my situation and to the technician who fixed my car they did an awesome job in getting my car back to me asap i would recommend anyone w good care of my situation and to the technician who fixed my car they did an awesome job in getting my car back to me asap i would recommend anyone who needs service to go to suburban subaru they will take care of you. Also is a pet friendly environment 👍👍👍👍 More

Horrible service experience quoted 4800 to 6500 for complete engine repair. Towed it to another place paid 800 and fixed. Completely misdiagnosed and no empathy or repayment for tow. senior management complete engine repair. Towed it to another place paid 800 and fixed. Completely misdiagnosed and no empathy or repayment for tow. senior management made me feel it was my issue not theirs. kept bragging about their years in the business. Have owned Suburus for years and have had many well over 200,000 miles. Dealt with many dealers but none like this. They did offer to give me the tow fee back in form of credit for future service from them. Don’t think I will let them touch my car again. Can say that Luke in the service area is very professional. More

Horrible experience I have had a horrible experience from day one they played games the whole time I tried getting the vehicle it took them a few days to get back to me w I have had a horrible experience from day one they played games the whole time I tried getting the vehicle it took them a few days to get back to me with a yes or no if I was approved or not and never returned my phone calls when I had questions. Once I got the vehicle 6 days later it has been nothing but problems. Less then 24 hours later the rear end locked up completely going and 55mph. They had it towed and fixed I get it back one week later had it for 1 day again and I noticed front end issues brought it back again they fixed 1 part and told me it's all set and it had a 106 point safety inspection. I took it back and 2 days later I find more front end parts are bad. Lucky for me I'm kind of mechanically inclined other wise this would have slipped away. This part was bad even to an untrained eye the amount of the times it was so called inspected and on the lift for them not to see that is completely un called for. I now have to bring this vehicle back for the 4th time with in 2 weeks for similar issues. I've had a horrible experience and it's been a huge waste of time. I'll never go to this dealership again. If you plan to go there and buy a used vehicle don't believe a word they say about checking the vehicle over because it's b.s. More

Repairs My experience was refreshingly amazing! Entire team and process was smooth thank you Suburban Subaru Ed Hutchings (General Repairs Manager) and Angel My experience was refreshingly amazing! Entire team and process was smooth thank you Suburban Subaru Ed Hutchings (General Repairs Manager) and Angelica Castro (Service Advisor) for making me feel at home. In my eyes you are a customer first dealer and this speaks in volumes! I can't thank you enough you guys ROCK! Mr. Acosta More

Third time not a charm Had my 2013 outback in for service three times. Hard starting when cold. They have no idea what is wrong with it even though it is getting worse as t Had my 2013 outback in for service three times. Hard starting when cold. They have no idea what is wrong with it even though it is getting worse as time passes. Need to find someone else to fix it. At least they did not charge. More