Suburban Subaru

Poor customer service and the sales team is not organized. Wasted @ 2 hours this morning trying to lease a vehicle that they advertised on television. They are misleading about the advertised deal. organized. Wasted @ 2 hours this morning trying to lease a vehicle that they advertised on television. They are misleading about the advertised deal. Suburban would not enter all my income into the system and then they told me I didn't qualify for the car because of my credit score. I told them all my bills were paid, and the credit report was incorrect. They would not give me figure for the deal I was looking for. The sales team was very vague and trying to make me come up with a ton of cash to get the car and the amount was not reducing my monthly payment. They could not explain how the down payment would affect my monthly payment. It seemed shady and the salesperson kept going back and forth to the sales manager. They were trying to sell me a car that wasn't the color I was looking for. I believe there was some false advertising and bait and switch going on there. It was an unconfutable feeling, and I plan on shopping elsewhere in the future. More

Pretty good salesman's, parts personnel and technician. . The answering service is hospitable.. Just purchased my 2024 Subaru Forester…. And my 2012 Subaru Outback still running like a champ. . The answering service is hospitable.. Just purchased my 2024 Subaru Forester…. And my 2012 Subaru Outback still running like a champ. More

I will never forget my experience there when I was shopping for now 24 year old Subaru Forester. The salesman tried to strong arm me into buying from them. Would not honor the Triple A no haggle price shopping for now 24 year old Subaru Forester. The salesman tried to strong arm me into buying from them. Would not honor the Triple A no haggle price quote even though they had the symbol displayed. Also told me if I didn't buy there that the parts manager might not be to anxious to get me parts I might need in the future. Needless to say I purchased my Subaru elsewhere. Hopefully they are under better management today. More

I recently bought a 2024 Subaru Outback from Suburban Subaru in Vernon, CT. Everything about my transaction at Suburban was excellent from start to finish and I highly recommend them. For context, I Subaru in Vernon, CT. Everything about my transaction at Suburban was excellent from start to finish and I highly recommend them. For context, I am not an easy customer to deal with. I have friends in the business and know many of the sales tactics dealers use to maximize their profits. Armed with this "insider info" I go to the dealership prepared to negotiate and defer any upselling of unnecessary services. Suburban is the first dealership in the area that recognized this right at the beginning of the transaction and treated me with respect rather than disdain. The sales staff negotiated a very fair price for a car with me and did not push services and warranties I didn't want. I have never bought from the same dealership twice, however, the next time I need a car I am fairly certain I'll be buying it from Suburban. More

Great service. Nick Hammond was very patient and great at explaining. I’ve been a Subaru owner for over 20 years. Nick Hammond was very patient and great at explaining. I’ve been a Subaru owner for over 20 years. More

1. The Service Technician: Keith Connors (619) is the main reason for giving this experience a 10 and a 10 to recommending this dealer to colleagues, friends and family. This is the second time, we have main reason for giving this experience a 10 and a 10 to recommending this dealer to colleagues, friends and family. This is the second time, we have been assisted by this service technician, Keith, and both times - he was clear; educated us on the issues detected and on the suggested solutions. He is very knowledgeable on the brand, the models, and on what might be some of the issues encountered. 2. Subaru America & Suburban Subaru should promote this service tech, Keith, to "Chief of Online Service Support" to Subaru owners that would like to connect via zoom/video call with a technician prior to bringing in the car for service. 3. We are a nationwide subaru family with family in texas and california who are both subaru owners, but some of their experience with local service has not been as exceptional as mine. Specifically, my younger brother in Southern California took his subaru into the Santa Monica Subaru Service Center for regular oil change and other mainteance before a long family trip. After picking up the car, and heading on Highway 10 towards Palm Springs - he started smelling smoke and hearing a sound - bottomline was that the service tech who changed the oil did not tighten the screws and he was now faced with an emergency and had to go to a dealer in route by Ontario Airport where he had to leave the car for several days. So we are cautious about our car service, and that is why when we find someone as knowledgeable and helpful as today's tech, Keith, is important that they are recognized so they can help in train others nationwide. Just as an FYI - Unbias Review: We do not know, or are related to this technician outside of his servicing the car two times, today being the second time. More

Once again the Suburban Subaru team has come through for me. Getting my cars in shape for the winter with a tune up, and inspections so that we have a smooth winter. I trust Pete, Lane, Tom and Ed like Fa me. Getting my cars in shape for the winter with a tune up, and inspections so that we have a smooth winter. I trust Pete, Lane, Tom and Ed like Family. They make sure that all the details are right for you and your family. You will enjoy your experience with them, and . More

Dealership service dept and sales staff have declined over the years.I don’t feel confident buying or having a car serviced there. Why? Because the owner has taken a step back and he ran a great qualit over the years.I don’t feel confident buying or having a car serviced there. Why? Because the owner has taken a step back and he ran a great quality dealership. I pulled a deal and went to another dealership when purchasing another 2nd new Subaru. Service dept…….clearly trying to sell markup of what you do not need. Shop around ,maybe expecting good honest respect and service from a dealership is out there somewhere. More

They actually had the car on the lot that I was interested. After two other dealers not having vehicles they said they had. Nice sales people very friendly atmosphere interested. After two other dealers not having vehicles they said they had. Nice sales people very friendly atmosphere More

I would like to thank x for all his help in educating me on the performance of the Outback over the competition. X was very helpful in my decision to purchase a Subaru and although I did not buy from Suburb on the performance of the Outback over the competition. X was very helpful in my decision to purchase a Subaru and although I did not buy from Suburban which was a considerable distance from my home. I will forever be thankful. More