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Suburban Nissan of Farmington Hills - Service Center
Farmington Hills, MI
25 Reviews
25 Reviews of Suburban Nissan of Farmington Hills - Service Center
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September 29, 2016
disappointed Incompetent technicians,bad management and fabricated invoices to scru up car history.No surprise that employee and managers quitting rate are so high Incompetent technicians,bad management and fabricated invoices to scru up car history.No surprise that employee and managers quitting rate are so high. I wouldn't trust them even with simple oil change More
by arkady yudovich
Employees Worked With
Larry
September 13, 2016
An oil change at premium pricing should be some complicated Beware of the claim for Express Service. On multiple times I've been told that an oil change would take over two hours and that I should make an appoi Beware of the claim for Express Service. On multiple times I've been told that an oil change would take over two hours and that I should make an appointment. When I phone to make an appointment, I'm told it is not necessary (that is when I don't get disconnected while being on hold indefinitely). More
by trapshoot1
Employees Worked With
David Simmons
June 27, 2016
High cost of service I went in for the CVT service. This ended up costing $330. They charged me $175 just for the transmission fluid. This seems rather excessive for 8 I went in for the CVT service. This ended up costing $330. They charged me $175 just for the transmission fluid. This seems rather excessive for 8 quarts (max). The only reason that I agreed to have it done is because those CVTs are so fragile that I only want Nissan working on it (I'm on my second one). I'll keep going there for oil changes (around $38), but the rest of their services are just over-priced. On the upside, everyone there is very friendly and professional. More
by burymd01
Employees Worked With
Hanah
June 16, 2016
In and out quickly, do not try to sell service The dealership gets you in quickly, explains service, and does not try to sell you service you don't need, only service you do need, I am a former aut The dealership gets you in quickly, explains service, and does not try to sell you service you don't need, only service you do need, I am a former auto mechanic before becoming a Lawyer, and know the difference. This is a very honest dealership. More
by mikeH
Employees Worked With
David Simmons
November 26, 2015
Excellent / Fast / Quality Service! The service department completed excellent service on my vehicle. Fast! Quality service. In preparation for a last minute road trip, I took the v The service department completed excellent service on my vehicle. Fast! Quality service. In preparation for a last minute road trip, I took the vehicle in for service and received quality service absent an appointment. More
by tham9828
Employees Worked With
Service Department
July 10, 2015
Great service We brought our vehicle in for a recall issue and the service staff handled the issue politely and quickly. They got us an appointment that fit our sc We brought our vehicle in for a recall issue and the service staff handled the issue politely and quickly. They got us an appointment that fit our schedule without a problem. More
by sawdish
March 11, 2015
Oil change They were very quick, I was in and out in 30 minutes for an oil change and tire rotation. They also ran it through the car wash. the price was fair an They were very quick, I was in and out in 30 minutes for an oil change and tire rotation. They also ran it through the car wash. the price was fair and everyone was courteous. More
by Jreynoldsjr
Employees Worked With
Jim Ross
April 15, 2014
Great service! I had a problem with the car I just purchased, and after calling the dealership Brian told me to bring it in and they'd take care of it. Robert in the I had a problem with the car I just purchased, and after calling the dealership Brian told me to bring it in and they'd take care of it. Robert in the service department did a great job of helping me figure out the problem and making sure it was fixed! The best car service experience I've ever had! From purchasing my first car through Shaun and Brian getting me through to Robert and a great service team, my mind is certainly put at ease in choosing Suburban of Farmington for a used car. Thanks guys!!!! More
by MPraetG3
Employees Worked With
Brian Graham, Robert Kelly, Shaun Music
September 15, 2012
Andrew is not only very knowledgeable in Mazda's products but he is an expert when it comes to customer service. He is very kind and will take in for consideration your dilemmas and collectively help you wit but he is an expert when it comes to customer service. He is very kind and will take in for consideration your dilemmas and collectively help you with the decision to purchase a new vehicle. He will make sure all of your questions are answered and give you more than enough of his time in the process. More
by cynthf522
Employees Worked With
Cynthia M Forster
August 17, 2012
Andrew Small is very dedicated to this position as a salesman at Suburban Mazda. He greeted me in the waiting area with informative information that was going to be beneficial cost effective pro me. I f salesman at Suburban Mazda. He greeted me in the waiting area with informative information that was going to be beneficial cost effective pro me. I feel that Andrew is a great asset to Suburban Mazda. Keep up the great work. More
by kimmiekeith
